1994 | IBM SC31-6254-01 guide

Note

Before using this information and the product it supports, be sure to read the general information under “Noti on page ix.

Second	Edition	(October		1994)
This	edition		applies to Version 1.0.2 of IBM CallPath		CallCoordinator for Windows, Program Number	5871-AAA (Part
Number 87G7210), IBM CallPath CallCoordinator/2 Server, Part Number 03H3625, and IBM CallPath
CallCoordinator/2 Archive, Part Number 03H3626, and to all					subsequent releases and modifications	until otherwise
indicated		in	new	editions.

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 Copyright International Business Machines Corporation 1994. All rights reserved.

Note to U.S. Government Users — Documentation related to restricted rights — Use, duplication or disclosure is subject to restrictions set forth in GSA ADP Schedule Contract with IBM Corp.

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IBM SC31-6254-01 manual 1994

Contents

User’s Guide Page ÉÂÔ CallPath CallCoordinator for Windows SC31-6254-01 1994 Contents Glossary Index Contents Vi CallPath CallCoordinator for Windows User’s Guide Figures Page Service Marks CallPath CallCoordinator for Windows User’s Guide Who Should Use This Book About How to Use This Book How This Book is OrganizedHighlighting Conventions Bold What’s New in This Book Where to Find More Information What Is CallCoordinator for Windows? FeaturesIntroducing CallCoordinator Feature CallIntelligent Answering Personal Directory Access to a System Directory Transfer CallPath CallCoordinator for Windows User’s Guide For WorksHost Files HAT Chapter How to Start CallCoordinator for WindowsSystem Manager Main Window Menu Bar Status Messages Comment Line Pushbuttons MenuSelecting Help Your Keyboard MenuFrom Key Window Only By doing Following Move Managing Windows in CallCoordinator for Windows For WindowsMenu Box Moving Exit Options Messages Messages Mode For Windows Screen CallCoordinator for Windows Screen Mode-Icons with Text Click onScreen Settings CallCoordinator for Windows Screen Settings Pull-Down Menu Calls Received Setting the Colors for the Telephone Icons Set Color Window Using the steps Just Described Administrator Getting To Exit Exiting CallCoordinator for WindowsExit Features How To Select Line How to Access the Telephone Features CallCoordinator for Windows Main Window-Pushbuttons Using the Actions Pull-Down Menu Displays Text Icon for That Feature Gray. You cannot Select How to Log on to Your Switch SwitchDefinity Generic ¹ Agent ID OnLogon Agent ID Activity Activity StatusIndicating Click onAgent Activity Status to the Northern Telecom Meridian WorkNot Indicating Activity Status to Available Dialing a Number How to Make CallsPrefix Keeping the Dial Pad Open Pad Open Directory Window OrPersonal DirectoryDirectories Dial Pad Click onDirectory Updating Entries in Your Personal DirectoryCalls HAT After Click onDo not run HAT with DialOnHold OnNotes Make any other edits.←UseBackspace How to Answer Calls After Can Seen Data How to Transfer Calls and DataAgent You May Find This Feature Most Useful When Transferring Host Transfers Selecting Your DefaultsImage Number Directory For Transfers Default OnDefaultsYour Personal Directory Session Or Del Key to Delete any Characters Enter any New Ones Click How to Set Up Three-Way Conference Calls Setting Up Three-Way Conference Calls Optionally, click You cannot Enter Default Directory for Three-Way Data Default for Three-Way¹ Send Session Your Personal Chapter Using Creating Accessing the Call Log and Personal Directory Features CallCoordinator for Windows Main Window-Call Log Pushbutton Using the Pushbutton Using the Features Pull-Down MenuCall Logging Agent Activity CallPath CallCoordinator for Windows User’s Guide Use the Call Enabling the Call Log Opening the Call Log OrDel Call CallPath CallCoordinator for Windows User’s Guide Log Managing the Call Setting View Log Settings View Folder Sorting Call LogAscending Button for the columnSortedin Columnsthe Box Setting the Filter FilterView Columns TheSort Type Column Type Date OrAfter TheTime Call Log Filter Time Box Filtering Phone Number Column DisplaysFilterhe Phone Number Description Call Log Filter Notes Box Settings Sort Setting Threshold Using the Call Log and Creating Your Personal81 Directory Setting Toolbar Log Settings Toolbar Folder ¹ Click onNo toolbar Call Log Toolbar-Icons and Text Call Log Toolbar-Icons Only Your Your Call LogDeleting a Call Log Entry Controlling File File How Adding an Entry CCWin Personal Directory Window Updating an Entry Removing an Entry OnCancelPersonal Using the Call Log and Creating Your Personal91 Directory CallPath CallCoordinator for Windows User’s Guide Glossary PBX Index Window See Host Switches Page Communicating Your Comments to IBM For User’s Business Reply Mail Page Éâôù