IBM SC31-6254-01 manual Call, Feature, Intelligent Answering, Personal Directory, Customized

You	can use the CallCoordinator for		Windows telephone features	from	any of the	telephone lines on y
set	(four	is the limit). Through CallCoordinator for Windows, you		can	also log on and log off your t
phone	system	switch, and indicate	your activity status—just as	you	currently do	from your telephone

See Chapter 3, “Using the Telephone Features,” for instructions on using all of the CallCoordinator for Windows telephone features.

Notes Feature:

CallCoordinator

for

Windows

provides a

note

pad feature that enables you

to

take

notes

while

on

the telephone with a caller. Your notes are

stored

by

CallCoordinator

for Windows and

easily

retrieved

through the

Call

Log.

See

“Using

the

Notes

Feature”

on

page 41

for instructions

on

using

the

CallCoordinator

for

Windows

Notes

feature.

Call

Log

Feature:

CallCoordinator for Windows provides a Call Log feature that collects data

about

the

calls

you

made, received, or

missed. The

data

it

collects

includes the

date

and

time

who

the

caller

or called party was, the phone number, and

the duration of the call. The

Call

Log

indicates if you made any notes for the call. You can manage

the

Call

Log data by, for

example,

filtering,

and

printing

it.

See “How to Use the Call Log” on page 63 for instructions on using this feature.

Personal Directory				Feature:	CallCoordinator for Windows enables you to set up your own per-
sonal	(electronic) telephone directory. Called the Personal							Directory,	this feature	simplifies making o
bound	calls		to	customers,	as	well as transferring calls	to	other agents and setting		up	three-way
conference			calls.
See	“How	to	Create Your		Personal Directory” on page 87 for instructions on creating					and	maintaining
your	Personal Directory. See Chapter 3, “Using the Telephone Features,” for instructions										on using your
Personal		Directory when making,				transferring, and setting	up	three-way	conference calls.

Customized		CallCoordinator for		Windows	Features
Your	system		administrator can		customize CallCoordinator for Windows so that you have available one or
more	of	the	following	additional features:

¹Intelligent answering

¹ Coordinated voice and data transfer

¹QuickKeys

¹Access to a system directory

These features are intended to enhance your call handling capability and your access to the comp applications you use in your business—such as applications for handling sales calls, service calls, an on.

Intelligent Answering:		When your phone			rings, CallCoordinator for Windows can				automatically
retrieve	the caller’s	account	data	from	your business	database	and	instantly display it in your
window—even	before you	answer	the	call.	Thisintelligentis answeringcalled	. You do	not	have	to ask

2 CallPath CallCoordinator for Windows: User’s Guide