How to Answer Calls | IBM SC31-6254-01 guide

How to Answer Calls

When your telephone rings, you can answer the call from the CallCoordinator for Windows main window

Do the following to answer the call:

1. Click	on the telephone icon for	the	ringing	line	in	the	CallCoordinator for Windows main window
you	have more than one line and	the	ringing	line	is	not	currently selected).

Note: If all the other lines are idle, the ringing line is automatically selected.

2. Click on theAnswer pushbutton on the CallCoordinator for Windows main window.

You can begin talking with the caller, using your handset, headset, or speakerphone (if you hav

Check	with	your	system administrator to see if the intelligent answering feature is implemented f
use.	If	it is,	CallCoordinator for	Windows displays certain information about the caller when you
the	call,	such	as (for example)	the caller’s account data.

When answering a call, the CallCoordinator for Windows main window displays a message next to the telephone icon for the selected line:

¹If the caller is in the system directory or your Personal Directory (whichever is currentl

CallCoordinator for Windows displays the caller’s name. For example, the message displayed might be Call from Summers Frank.

¹If the caller is not in the currently selected directory, CallCoordinator for Windows display caller’s telephone number. For example, the message displayedCall from might2015551212be.

Note: CallCoordinator for	Windows can display the caller’s number to you only if your telephone
system switch provides	this information.

¹If your telephone system switch does not provide any caller information, CallCoordinator for Wi displaysCaller not identified. There is no caller identification of any kind.

Note:	If	you do	not want	the CallCoordinator for Windows main	window	to pop up whenever you rece
a call and you are working				in another window, see “Displaying	the	CallCoordinator for Windows Main
Window	on	Inbound	Calls” on	page 20 for instructions.

Chapter 3. Using the Telephone43 Features

Image 59

IBM SC31-6254-01 manual How to Answer Calls

Contents

User’s Guide Page ÉÂÔ CallPath CallCoordinator for Windows SC31-6254-01 1994 Contents Glossary Index Contents Vi CallPath CallCoordinator for Windows User’s Guide Figures Page Marks Service CallPath CallCoordinator for Windows User’s Guide About Who Should Use This Book Bold How to Use This BookHow This Book is Organized Highlighting Conventions What’s New in This Book Where to Find More Information Introducing CallCoordinator FeaturesWhat Is CallCoordinator for Windows? Personal Directory FeatureCall Intelligent Answering Transfer Access to a System Directory CallPath CallCoordinator for Windows User’s Guide Files ForWorks Host HAT System How to Start CallCoordinator for WindowsChapter Manager Menu Bar Main Window Comment Line Status Messages Help PushbuttonsMenu Selecting Key Your KeyboardMenu From Window Only By doing Following Move Moving Managing Windows in CallCoordinator for WindowsFor Windows Menu Box Exit Options Messages Messages For Windows Screen Mode CallCoordinator for Windows Screen Mode-Icons with Text CallCoordinator for Windows Screen Settings Pull-Down Menu Click onScreen Settings Received Calls Set Color Window Setting the Colors for the Telephone Icons Using the steps Just Described Getting Administrator Exit Exiting CallCoordinator for WindowsTo Exit Features How To Select Line CallCoordinator for Windows Main Window-Pushbuttons How to Access the Telephone Features Using the Actions Pull-Down Menu Displays Text Icon for That Feature Gray. You cannot Select ¹ Agent ID How to Log on to Your SwitchSwitch Definity Generic Agent ID OnLogon Click onAgent Activity ActivityActivity Status Indicating Not WorkStatus to the Northern Telecom Meridian Available Indicating Activity Status to Prefix How to Make CallsDialing a Number Pad Open Keeping the Dial Pad Open Directory Dial Pad WindowOrPersonal Directory Directories Calls Updating Entries in Your Personal DirectoryClick onDirectory HAT OnNotes AfterClick onDo not run HAT with Dial OnHold Make any other edits.←UseBackspace How to Answer Calls After Can Seen Agent How to Transfer Calls and DataData You May Find This Feature Most Useful When Transferring Host Image Selecting Your DefaultsTransfers Directory For Transfers Number Session DefaultOnDefaults Your Personal Directory Or Del Key to Delete any Characters Enter any New Ones Click Setting Up Three-Way Conference Calls How to Set Up Three-Way Conference Calls Optionally, click You cannot Enter ¹ Send Data Default for Three-WayDefault Directory for Three-Way Session Your Personal Creating Chapter Using CallCoordinator for Windows Main Window-Call Log Pushbutton Accessing the Call Log and Personal Directory Features Agent Activity Using the PushbuttonUsing the Features Pull-Down Menu Call Logging CallPath CallCoordinator for Windows User’s Guide Enabling the Call Log Use the Call Opening the Call Log Call OrDel CallPath CallCoordinator for Windows User’s Guide Managing the Call Log Log Settings View Folder Setting View Ascending Call LogSorting Button for the columnSortedin Columnsthe Box Columns Setting the FilterFilter View TheSort Type Type Column OrAfter Date Call Log Filter Time Box TheTime Filtering DisplaysFilterhe Phone Number Phone Number Column Call Log Filter Notes Box Description Sort Settings Threshold Setting Using the Call Log and Creating Your Personal81 Directory Log Settings Toolbar Folder Setting Toolbar Call Log Toolbar-Icons and Text ¹ Click onNo toolbar Call Log Toolbar-Icons Only Controlling YourYour Call Log Deleting a Call Log Entry File File How CCWin Personal Directory Window Adding an Entry Updating an Entry Personal OnCancelRemoving an Entry Using the Call Log and Creating Your Personal91 Directory CallPath CallCoordinator for Windows User’s Guide Glossary PBX Index Window See Host Switches Page Communicating Your Comments to IBM User’s For Business Reply Mail Page Éâôù