¹

After Call

Work

,

to

indicate that you are still working on the previous call

¹

Auxiliary

Work

,

to

indicate that you are working on another task

When you click on an activity button, CallCoordinator for Windows displays a message box, as f example:

Manual In Successful

6. Click onOK to remove the message box.

 

The checkmark moves to the

selected

button Manual(forIn )example,to indicate

your current

 

activity

status.

 

 

 

 

 

 

Note:

You can leave open the

Activity

window

the entire

time you

are

handling calls. This enables

to

quickly

and easily change

your status, as

needed,

by clicking

on

the appropriate activity b

Indicating

Activity

Status to the Northern Telecom Meridian

1 Switch:

Do the

following

to

indicate

your

activity status

to the

Northern

Telecom Meridian 1 switch using CallCoord

for

Windows:

 

 

 

 

 

 

 

 

1. Select the line from which you want to indicate your

activity status (if it is different

 

selected

line)

by

clicking on the

corresponding

telephone

icon.

2.

Click

onFeatures

on

the

CallCoordinator

for

Windows

menu bar.

The Features pull-down menu appears.

3.Click onAgent Activity .

The Activity window appears, as shown in Figure 16.

Figure 16. Activity Window—Northern Telecom Meridian 1 Switch

4. Enter your IDAgentin IDthe entry box.

5. Click on the appropriate activity button to indicate your status, as follows:

¹

Ready

,

to

indicate that you

are ready to receive calls

¹

Not

Ready

,

to indicate that

you are not ready to receive calls

Chapter 3. Using the Telephone33 Features

Page 49
Image 49
IBM SC31-6254-01 manual Work, Status to the Northern Telecom Meridian, Not