Siemens KVM s2-0411 manual Technical Support, Before you call

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Appendices

Technical Support

 

 

5.4Technical Support

Our Technical Support staff is ready to assist you with any installation or operating issues you encounter with your Fujitsu Siemens product. If an issue should develop, follow the steps below for the fastest possible service: Check the pertinent section of this manual to see if the issue can be resolved by following the procedures outlined. Check our web site at http://www.fujitsu-siemens.com/support and click on Services & Support. Click helpdesk on the left side of the page for a listing of technical support phone numbers in your area.

5.4.1Before you call

Before you call, make sure that you have taken these steps to try to solve the problem yourself:

Check all cables to make sure that they are connected.

Check the power switches to make sure that the system and any optional devices are turned on.

Use the troubleshooting information in your system documentation, and use the diagnostic tools that come with your system.

Go to the Fujitsu Siemens support Web site at http://www.fujitsu-siemens.com/ support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.

You can solve many problems without outside assistance by following the troubleshooting procedures that Fujitsu Siemens provides in the online help or in the documentation that is provided with your Fujitsu Siemens product. If you suspect a software problem, see the documentation for the operating system or program.

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Contents Control2 Page KVM s2-0411 User Guide Copyright and Trademarks Comments... Suggestions... CorrectionsCertified documentation according to DIN EN ISO Contents Computer terminal operations ContentsAppendices Contents Glossary About the KVM s2-0411 ApplianceNotational Conventions BoldFeatures and benefits Features and benefitsKVM s2-Adapter 1.1 USB-VGA USB and VGA connectors KVM-IA Intelligent AdaptersSecurity Oscar graphical user interfaceOperation modes VideoFlash upgradability Safety precautions InstallationRequired items GeneralRack mounting the appliance Rack mounting the applianceGeneral guidelines Appliance horizontal installation Installing the KVM s2-0411 appliance Installing the KVM s2-0411 applianceConnecting local peripheral devices Connecting a KVM-IA to each target deviceInstallation Connecting a KVM-IA to each target device Adding earlier appliance modelsEarlier appliance Models Target device Local user KVM s2-0411 applianceAttaching an incompatible switch model Setting up the KVM s2-0411 applianceAttaching an incompatible switch model Setting up the KVM s2-0411 appliance Starting the Oscar interface Controlling the switching system from the analog user portBasic operations Starting the Oscar interface Symbol DescriptionUsing the Oscar interface Connecting a user to a target deviceConnecting a user to a target device Click Setup MenuAlt+port number Using the Oscar interfaceBasic operationsOption Purpose Configuring the appliance and the Oscar interfaceAssigning device types Assigning target device namesAssigning a device type Accessing the Devices windowAssigning device types Changing the display behavior Accessing the Menu windowChanging the display behavior Selecting display language Setting a screen delaySelecting display language Selecting the order of the target devicesClick Setup Flag Specifying the status-flag settingsControlling the status flag Flag DescriptionSetting the keyboard country code Setting the keyboard country codeChanging the keyboard country code Setting appliance securityDisabling password protection Setting or changing a passwordEnabling the screen saver Disabling the screen saverFeature Purpose Managing target device tasks using the Oscar interfaceAccessing the Commands window Displaying version information Displaying version informationUpgrading the firmware Viewing the current display configurationUpgrading the firmware Disconnecting a user Viewing and disconnecting user connectionsResetting the keyboard and mouse Viewing current user connectionsScanning the switching system Scanning the switching systemClick Version Reset Adding target devices to the scan listRemoving a target device from the scan list Starting the scan modeRemoving a target device from the scan list Canceling scan mode Running switching system diagnosticsCanceling scan mode Test Description Running switching system diagnosticsRunning diagnostic tests Running diagnostic testsConsole menu Configuring the network using the Console menuComputer terminal operations Other Console Main menu options Appendices Flash upgradesUpgrading the KVM s2-0411 appliance Upgrading a new Flash fileUpgrading KVM-IA firmware individually Upgrading the KVM-IA firmwareAppendices Upgrading the KVM-IA firmware Repairing damaged firmware Repairing damaged firmwareUTP cabling Wiring standardsUTP copper cabling PinCabling installation, maintenance, and safety tips Cabling installation, maintenance, and safety tipsTechnical specifications Ambient Atmospheric Condition Ratings Power SupplySafety and EMC Approvals and Markings Technical Support Technical SupportBefore you call Before you call Page Page KVM s2-0411 Bedienungsanleitung Copyright und Marken Kommentare… Vorschläge… VerbesserungenZertifizierte Dokumentation nach DIN EN ISO Normalbetrieb InhaltDie KVM s2-0411-Einheit Terminalbetrieb des Computers InhaltAnhänge Inhalt Glossar Die KVM s2-0411-EinheitDarstellungskonventionen FettMerkmale und Vorteile Merkmale und VorteileKVM-IA Intelligente Adapter Sicherheit Grafische Benutzeroberfläche OscarBetriebsmodi Flash-AktualisierungenFlash-Aktualisierungen Allgemeine Sicherheitshinweise Erforderliche KomponentenSicherheitsvorkehrungen Allgemeine Sicherheitshinweise Rackbefestigung der Einheit Horizontale Installation der Einheit in den 1 HE-RackplatzAllgemeine Anweisungen Rackbefestigung der EinheitHorizontale Installation der Einheit in den 1 HE-Rackplatz Installation Installieren der KVM s2-0411-Einheit Installieren der KVM s2-0411-EinheitAnschließen eines KVM-IA an jedes Zielgerät Hinzufügen älterer EinheitenmodelleAnschließen von lokalen Peripheriegeräten Anschließen eines KVM-IA an jedes ZielgerätÄltere Einheiten Modelle Zielgerät Einrichten der KVM s2-0411-Einheit Anschließen eines nicht kompatiblen Switch- ModellsAnschließen eines nicht kompatiblen Switch-Modells Aufrufen der OSCAR-Benutzeroberfläche Steuern des Switching-Systems über den AnalogportNormalbetrieb Aufrufen der OSCAR-Benutzeroberfläche Symbol BeschreibungVerwenden der OSCAR-Benutzeroberfläche Verbinden eines Benutzers mit einem ZielgerätTaste, Tastenkombination Wirkung Oder Mausaktion Verbinden eines Benutzers mit einem ZielgerätAlt+Portnummer Verwenden der OSCAR-BenutzeroberflächeNormalbetriebKonfiguration der Einheit und der OSCAR- Benutzeroberfläche Option Zweck Zuweisen von Zielgerätenamen Gerätetypen zuordnen 2 Gerätetypen zuordnenZugriff auf das Dialogfeld „Geräte Zuweisen des GerätetypsZugriff auf das Menüfenster 3 Ändern des AnzeigeverhaltensÄndern des Anzeigeverhaltens Einstellen der Zeitverzögerung Auswählen der Anzeigereihenfolge für ZielgeräteSteuern des Status-Flags Auswählen der SpracheFlag Beschreibung Auswählen der SpracheFestlegen der Status-Flag-Einstellungen Einstellen der länderspezifischen TastatureinstellungenEinstellen der länderspezifischen Tastatureinstellungen Festlegen der Sicherheitseinstellungen der Einheit 6.1 Ändern der länderspezifischen TastatureinstellungenDeaktivieren des Bildschirmschoners Aktivieren des BildschirmschonersEinrichten oder Ändern des Kennworts Deaktivieren des KennwortschutzesFunktion Zweck Zugriff auf das Dialogfeld „BefehleAnzeigen der Versionsinformationen Anzeigen der VersionsinformationenAktualisieren der Firmware Anzeigen der aktuellen AnzeigekonfigurationAktualisieren der Firmware Trennen von Benutzerverbindungen Anzeigen und Trennen von BenutzerverbindungenAnzeigen der aktuellen Benutzerverbindungen Hinzufügen von Zielgeräten zur Scan-Liste Scannen des Switching-SystemsEntfernen eines Zielgeräts aus der Scan-Liste Entfernen eines Zielgeräts aus der Scan-ListeNormalbetrieb Starten des Scan-Modus Starten des Scan-ModusAbbrechen des Scan-Modus Test Beschreibung Diagnosetests am Switching-System durchführenDiagnosetests am Switching-System durchführen Starten der Diagnosestests Starten der DiagnosestestsNormalbetrieb Konfigurieren des Netzwerks über das Konsolenmenü Terminalbetrieb des ComputersKonsolenmenü Weitere Optionen im Konsolenhauptmenü Flash-Aktualisierung AnhängeAktualisieren der KVM s2-0411-Einheit Aktualisieren einer neuen Flash-DateiAktualisierung der KVM-IA-Firmware Anhänge Aktualisierung der KVM-IA-FirmwareGleichzeitiges Aktualisieren mehrerer KVM-IAs Individuelle Aktualisierung von KVM-IA-FirmwareAnhänge Aktualisierung der KVM-IA-Firmware Reparieren von beschädigter Firmware Reparieren von beschädigter FirmwareReparieren von beschädigter Firmware Anhänge UTP-Kupferkabel UTP-KabelKabelnormen StiftKabelinstallation, Kabelwartung und Sicherheitshinweise Technische Daten Stromversorgung AbmessungenUmgebungsbedingungen Nennwerte Sicherheits- und EMV-Zulassungen und KennzeichnungenTechnischer Kundendienst Technischer KundendienstVor dem Anruf Vor dem Anruf Anhänge Page 590-595-609A

KVM s2-0411 specifications

The Siemens KVM S2-0411 is a robust and versatile keyboard, video, and mouse (KVM) switch designed to facilitate the management of multiple servers from a single console. This device is particularly beneficial in data centers and IT environments where efficient control over several machines is crucial for maximizing productivity and resource utilization. The S2-0411 stands out due to its user-friendly features and advanced technologies that cater to both small and medium-sized enterprises.

One of the main features of the Siemens KVM S2-0411 is its ability to support multiple video resolutions. This device accommodates a wide range of resolution standards, ensuring compatibility with various monitors. It allows for seamless switching between different systems without any compromise in video quality. This feature is invaluable for environments that utilize high-definition displays and require crystal-clear visuals for accurate monitoring and management.

The S2-0411 is equipped with a variety of input and output options, allowing it to connect with numerous devices effortlessly. It supports both USB and PS/2 connections for keyboard and mouse interfaces, making it versatile for different setups. Additionally, the device typically includes multiple port configurations, allowing users to connect numerous servers and workstations simultaneously.

Another significant characteristic of the Siemens KVM S2-0411 is its advanced security features. The device often incorporates user authentication protocols to restrict access to authorized personnel only. This layer of security is critical in preventing unauthorized access to sensitive systems and information, ensuring that data integrity is maintained.

In terms of technology, the KVM S2-0411 utilizes high-performance transmission methods, including high-speed data transfer and low-latency operations. This ensures that users can control remote systems in real-time, which is essential for troubleshooting and effective system management. Furthermore, many models come with additional options such as audio support, allowing for a more complete multimedia management experience.

Its compact design and rack-mountable structure make the Siemens KVM S2-0411 an ideal choice for organizations with limited space. Overall, the Siemens KVM S2-0411 offers a blend of functionality, security, and ease of use, making it a valuable tool for IT administrators looking to streamline their operations and enhance overall efficiency. Whether managing a small number of systems or overseeing a larger network, the S2-0411 provides the necessary features and flexibility required for optimal performance.