Toshiba E-STUDIO202S Unable to Scan the Image, Check 1 Is your application compliant to TWAIN?

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4 Unable to Scan the Image

If you cannot scan the image, turn off your computer. Press the power switch on the unit to turn it off, unplug the unit from the power source, and then plug it back in. Restart your computer. Try scanning again. If scanning is still not possible, refer to the check list below.

CHECK 1 Is your application compliant to TWAIN?

If you are using Windows 98/Me/2000 and your application is not TWAIN compliant, the application cannot acquire images. Use an application that is TWAIN compliant, such as the included Desktop Document Manager.

CHECK 2 Have you selected the scanner driver of this unit on your application?

Make sure that the "TOSHIBA e-STUDIO TWAIN S" or "WIA-TOSHIBA e-STUDIOXXXX" is selected on your application.

Reference: Scanning an Image from a TWAIN-

Compliant Application

CHECK 6 Are you trying to scan multiple originals in the ADF at once?

When multiple originals are loaded in the ADF, it depends on your application whether only one original can be scanned in a single operation, or whether multiple originals can be scanned. Check which is possible in your application. (Desktop Document Manager allows multiple originals to be scanned in a single operation.)

CHECK 7 Does your computer's operating system support the scanner driver?

The operating systems that support the unit's scanner driver are Windows 98/Me/2000/XP/Vista.

CHECK 3 Have you specified all scanning preferences appropriately?

Setting a large area with full color together with a high resolution setting, makes the data size large, resulting in extended scanning times. It is recommended to set the scanning preferences depending on the type of original to be scanned, i.e., Web Pages (monitor), Photo, FAX, or OCR.

CHECK 8 Have the scanner driver and Button Manager been installed properly?

If normal scanning still cannot be performed even after confirming the items on the above check list, delete the software and then reinstall it.

Reference: Uninstalling the Software

CHECK 4 Is there enough computer memory?

Your computer may not have enough available memory to hold the document you want to scan. Lower the scan resolution.

CHECK 5 Has the specified period of program timeout already elapsed?

Neither printing nor scanning jobs can be sent to the unit from your computer during the specified period of

program timeout after copying.

To send a scanning job immediately, press the clear key twice, ONLINE key or SCAN key on the unit. Reference: For more detail, refer to "USER

PROGRAMS" in the Operation Manual.

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Contents STUDIO202S Online Manual Contents How to Control the Online Manual How to Use the Online ManualHow to Print Out the Online Manual Flow chart shown below provides printing overview Printing OverviewBasic Printing Windows 2000/XP/Vista Starting the Printer Driver Using the Start ButtonWindows 98/Me Printer Driver Settings Check boxHow to Print a Watermark Printing a WatermarkFitting the Printed Image to the Paper Printing Multiple Pages on One Outline of the Print Status Window Flow chart shown below provides scanning overview Scanning OverviewAfter starting Desktop Document Manager, click Place the original s you wish to scan onDocument glass/ADF File menu and select Select ScannerScanning Position menu, select Select Acquire Image from the File menu, orClick the Acquire button Position in which you placed the original in StepScanner Driver Settings Set-up screenAuto Scan Area Adjustment button Preview screenAfter starting Paint, click the File menu and select Place the original you wish to scan onFrom Scanner or Camera Click the Scan button Select the paper source and picture type, and clickPreview button Scanning begins and the image is acquired into PaintScanners and Cameras Click the start button, click Control Panel, clickPrinters and Other Hardware, and then click Click the Toshiba e-STUDIOXXXX icon and thenContents 18 Index Click the Finish button Show Twain setting screen when scanning Outline of Button ManagerButton Manager Settings Identifying Unit Problems Printing troubleIf the USB cable becomes disconnected Check the Connection between the Unit and ComputerCheck 2 Is the interface cable connected securely? USB cableCheck 1 Is there enough computer memory or hard disk space? Check Your ComputerCheck 2 Is your hard disk fragmented? Plug and Play Screen does not Appear When you make sure that the USB port is enabledInstall the software, referring to Installing Click the icon beside the Universal Serial BusFailed to Install the Driver Windows 2000/XP Check 2 Is the paper curled? Check 6 Is the maintenance indicator lit?Faint, Uneven or Smeared Print Output Check 3 Is the paper too thick or too thin?Check 2 Is the orientation of document setting correct? Check 3 Is the paper loaded correctly? Nothing Prints Check 2 Is the on Line indicator off? Check 4 Has the printer driver been installed properly? Check 1 Has a paper jam occurred?Check 2 Have you specified a suitable resolution? Check 1 Is the original clean?Poor Scanning Result Check 1 Have you placed the original straight? Scanned Image is Incorrectly PositionedCheck 3 Have you set the original correctly on the ADF? Unable to Scan the Image Check 1 Is your application compliant to TWAIN?Click Add or Remove Programs Uninstalling the SoftwareRestart your computer Printer Driver Features part Tab Setting Selections Initial settingContents 35 Index Index TwainR080520F8700-TTEC OME08009400
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