Toshiba 120 manual Unable to Scan the Image, CHECK1 Is your application compliant to TWAIN?

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4 Unable to Scan the Image

If you cannot scan the image, turn off your computer. Press the power switch on the unit to turn it off, unplug the unit from the power source, and then plug it back in. Restart your computer. Try scanning again. If scanning is still not possible, refer to the check list below.

CHECK1 Is your application compliant to TWAIN?

If you are using Windows 98/Me/2000 and your application is not TWAIN compliant, the application cannot acquire images. Use an application that is TWAIN compliant, such as the included Desktop Document Manager.

CHECK2 Have you selected the scanner driver of this unit on your application?

Make sure that the "TOSHIBA Personal MFP series" or "WIA-TOSHIBA e-STUDIOxxx" is selected on your application.

Reference: Scanning an Image from a TWAIN-

Compliant Application

CHECK3 Have you specified all scanning preferences appropriately?

Setting a large area with full color together with a high resolution setting, makes the data size large, resulting in extended scanning times. It is recommended to set the scanning preferences depending on the type of original to be scanned, i.e., Text, Text/Graphics, Photograph, Color, Black & White.

CHECK4 Is there enough computer memory?

Your computer may not have enough available memory to hold the document you want to scan. Lower the scan resolution.

CHECK5 Has the specified period of program timeout already elapsed?

Neither printing nor scanning jobs can be sent to the unit from your computer during the specified period of program timeout after copying.

To send a scanning job immediately, press the clear

( ) key twice, ONLINE key or SCANNER key on the unit.

Reference: For more detail, refer to "USER PROGRAMS" in the Operator’s Manual.

CHECK6 Does your computer's operating system support the scanner driver?

The operating systems that support the unit's scanner driver are Windows 98/Me/2000/XP.

CHECK7 Are you using an appropriate interface?

Only the USB interface can be used for the unit's scanning function. Make sure the unit is connected to your computer with a USB cable. If the unit was connected to your computer with a parallel cable when you installed the TOSHIBA Personal MFP series software, uninstall the TOSHIBA Personal MFP series software. Refer to "INSTALLING THE SOFTWARE" in the Operator’s Manual for the order of installation of the TOSHIBA Personal MFP series software and connection of the USB cable, and reinstall the TOSHIBA Personal MFP series software.

Reference: Uninstalling TOSHIBA Personal MFP Series Software

CHECK8 Have the scanner driver and Button Manager been installed properly?

If normal scanning still cannot be performed even after confirming the items on the above check list, delete TOSHIBA Personal MFP series software and then reinstall it.

Reference: Uninstalling TOSHIBA Personal MFP Series

Software

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INDEX

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Contents Page Contents How to Control the Online Manual How to Use the Online ManualHow to Print Out the Online Manual Flow chart shown below provides printing overview Printing OverviewBasic Printing On Windows 95/98/Me/NT 4.0, click the Properties buttonWindows 2000/XP Starting the Printer Driver Using the Start ButtonWindows 95/98/Me/NT Printer Driver Settings TabHow to Print a Watermark Printing a WatermarkFitting the Printed Image to the Paper Printing Multiple Pages on One Outline of the Print Status Window Scanning Overview Or WIA* 2-compliant application Camera Wizard Windows XPScanning an Image from a TWAIN-Compliant Application part Place the original on the original tableClick the Preview button. The preview image will appear Click the Scanning button after setting your preferencesSpecify the scanning area, and set the scan preferences Scanner Driver Settings Set-up screenPreview screen Auto Scan Area Judgement buttonContents 15 Index Select picture type, and click the Preview button Click the Scan buttonClick the Next button Select the Picture type, and click the Next button Click the Finish button Outline of Button Manager Functions of Button Manager are shown belowRightbar. -click the Button Manager icon on the task Button Manager SettingsSelect Settings from the displayed pop-up menu Click the OK buttonIdentifying Unit Problems Printing troubleCHECK2 Is the interface cable connected securely? Check the Connection between the Unit and ComputerIf the USB cable becomes disconnected USB cableCHECK1 Is there enough computer memory or hard disk space? Check Your ComputerCHECK2 Is your hard disk fragmented? When you make sure that the USB port is enabled Then click Performance and MaintenanceSettings, and then click Control Panel Install the software, referring to InstallingFailed to Install the MFP Driver Windows 2000/XP Contents 27 Index Faint, Uneven or Smeared Print OutputCorrect? CHECK2 Is the orientation of document settingCHECK3 Is the paper loaded correctly? Application in use?Nothing Prints CHECK2 Is the Online indicator off?CHECK4 Has the printer driver been installed properly? CHECK1 Has a paper jam occurred?CHECK2 Have you specified a suitable resolution? CHECK1 Is the original clean?Poor Scanning Result CHECK1 Have you placed the original straight? Scanned Image is Incorrectly PositionedOriginal table? Unable to Scan the Image CHECK1 Is your application compliant to TWAIN?Click Add or Remove Programs Uninstalling Toshiba Personal MFP Series SoftwareClick the start button, and then click Control Panel Restart your computerIndex Twain
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