Toshiba user manual Troubleshooting SR-M8102, Solution

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TROUBLESHOOTING – SR-M8102

Problem

Solution

 

 

Disc tray cannot be opened

Check that there is power to drive.

 

Use Emergency Eject instructions to open tray.

 

 

Drive is not recognized by system

Is the drive connected properly? Are all cables plugged in properly (e.g.

 

Power Cable, Interface Cable and Audio Cables).

 

Are the drive configuration jumpers on the CD-R/CD-RW drive set

 

properly?

 

Is the software driver loaded? On a step-by-step (F8) Boot of the

 

system is the CD-R/CD-RW drive recognized?

 

(BIOS / DOS reports "device driver not found" or "no valid drivers

 

selected."). If not, Contact Technical Support.

 

Has the CD-R/CD-RW drive software driver been corrupted by a virus.

 

Run a Virus Scan program and repair if possible. Contact Technical

 

Support if the Virus renders the CD-R/CD-RW drive software drivers

 

not useable.

 

 

Drive is not recognized by system

Is the CD-R/CD-RW drive software driver loaded? On a step-by-step

during Boot process, but is

(F8) Boot of the system is the CD-R/CD-RW drive recognized?

recognized by the Operating

(BIOS / DOS reports "device driver not found"). If not, Contact Technical

System (i.e. XP, Win2000, Win98,

Support.

Win NT, etc.)

Has the Windows CD-R/CD-RW drive software driver program been

 

corrupted by a virus. Run a Virus Scan program and repair if possible.

 

Contact Technical Support if the Virus renders the software drivers not

 

useable.

 

 

BUSY Indicator LED flashes

The disc may be dirty Clean it with a soft damp cloth. Avoid cleaning the

slowly

disc using a circular motion. The disc should be wiped in a radial

 

direction. That is, from the inner side outward.

 

The laser lens may have become cloudy or blocked by particulate

 

matter. Please contact Technical Support.

 

 

BUSY Indicator LED is constantly

Possible Hardware Problem. Please contact Technical Support.

ON

 

 

 

CD-R/RW can not play certain

Is the CD-R/CD-RW drive driver loaded

types of CD media (i.e. CD-plus,

Is the CD disc the correct format for the type of system that you are

etc.)

using? (i.e. on a PC an ISO9660 IBM compatible PC format as opposed

 

to Apple/Mac HFS disc or UNIX disc formats which will not function).

 

Do you have the correct software applications program/drivers installed

 

to run a CD-R/RW disc?

 

Has the Windows CD-R/CD-RW drive software driver program been

 

corrupted by a virus. Run a Virus Scan program and repair if possible.

 

Contact Technical Support if the Virus renders the software drivers not

 

useable.

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Contents CD-R/CD-RW Drive Contents Formats Compatibility Introduction SR-M8102Load/Unload Button Emergency Eject Hole Front Panel Loading TrayJumper Settings Setup SR-M8102Placing CD-R/CD-RW Drive inside your Computer Connecting CablesCompleting Installation Installing Power CableInserting a Disc Vertically Drive Operation Inserting a Disc HorizontallyEmergency Ejection Removing a DiscCD-RW Software Usage GuidelinesCleaning Media Using Emergency EjectSolution Troubleshooting SR-M8102Performance Specifications -SR-M8102Physical PowerEnvironmental Regulatory Audio Drive Connectors -SR-M8102Connector ConnectorsInterface Pin Assignments