Dell A2420, HW049, MTG24 setup guide Solving Problems

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Solving Problems

If a program is designed for an earlier Microsoft® Windows® operating system —

Run the Program Compatibility Wizard. The Program Compatibility Wizard configures a program so that it runs in an environment similar to non-Windows Vista operating system environments.

1.Click Start → Control Panel→ Programs→ Use an older program with this version of Windows.

2.In the welcome screen, click Next.

3.Follow the instructions on the screen.

If a solid blue screen appears — Turn the computer off. If you are unable to get a response by pressing a key on your keyboard or moving your pointer or mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then restart your computer.

If you have other software problems —

•Back up your files immediately.

•Use a virus-scanning program to check the hard drive or CDs.

•Save and close any open files or programs and shut down your computer through the Start menu.

•Check the software documentation or contact the software manufacturer for troubleshooting information:

––Ensure that the program is compatible with the operating system installed on your computer.

––Ensure that your computer meets the minimum hardware requirements needed to run the software. See the software documentation for information.

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Contents XPS One Page XPS One March 2009 P/N HW049 Rev. A01 Contents Contents Setting Up Your XPS One Computer Before Setting Up Your ComputerMouse Turn on the wireless keyboard and mouse Connect the Network Cable Optional Connect the Power Cable Press the Computer Power Button Windows Vista Setup Set Up Media Center For Use With Optional TV Tuner Setting Up Your XPS One Computer Setting Up Your XPS One Computer Setting Up Your XPS One Computer Install the batteries included Setting Up Your XPS One Computer Speakers Using Your XPS OneFront View Features Using Your XPS One Left Side Features Headphone or line-out connector Connects to headphones Back Panel Connectors 987Power connector Connects your computer to the AC power cable Wireless Keyboard Using the Touch Pad Customizing the Touch PadTV Input Device Optional Using the Optical Disc DriveAudio Composite video Video IR connector Entertainment and Multimedia Software FeaturesProductivity and Communication Customizing the DesktopBacking Up Your Data Customizing Your Energy SettingsConnect to the Internet Optional Setting Up a Wired Internet Connection Setting Up a Wireless ConnectionSetting Up Your Internet Connection Click Start → Connect ToSolving Problems Wireless Keyboard or Mouse ProblemsNetwork Problems Solving ProblemsPower Problems If you receive an insufficient memory message Memory ProblemsIf you experience other memory problems Click Applications Click End TaskSolving Problems Solving Problems Beep Codes Using Support ToolsDell Support Center System Messages Code Repetitive Description short beepsHardware Troubleshooter Click Start → Help and Support Dell DiagnosticsStarting Dell Diagnostics From Your Hard Drive Insert the Drivers and Utilities media System Recovery Options System RestoreUndoing the Last System Restore Dell Factory Image RestoreStarting System Restore Click Undo my last restoration and click NextDell Factory Image Restore Reinstalling Windows Vista Before You BeginClick Exit if the Install Windows message appears Getting Help DellConnect ServiceOnline Services Support.dell.comMobilesupport@us.dell.com Support@us.dell.com Automated Order-Status ServiceProduct Information Ftp.dell.comReturning Items for Repair Under Warranty or for Credit Diagnostic Checklist Before You CallContacting Dell Visit support.dell.comAt support.dell.com Finding More Information and ResourcesIf you need to See Finding More Information and Resources If you need toDrives and Devices SpecificationsSystem Model Memory External Connectors AudioLvds DisplayPower PhysicalComputer Environment Appendix Macrovision Product NoticeIndex Index ISP Index Index Page Page 0HW049A01 Page 0HW049A01 Page 0HW049A01 Page 0HW049A01 Page Printed on recycled paper