Dell HW049, MTG24, A2420 setup guide Before You Call, Diagnostic Checklist

Getting Help

Before You Call

NOTE: Have your Express Service Code ready when you call. The code helps Dell’s automated-support telephone system direct your call more efficiently. You may also be asked for your Service Tag (located on the back or bottom of your computer).

Remember to fill out the following Diagnostics Checklist. If possible, turn on your computer before you call Dell for assistance and call from a telephone at or near the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at the computer itself. Ensure that the computer documentation is available.

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Diagnostic Checklist

•Name:

•Date:

•Address:

•Phone number:

•Service Tag (bar code on the back or bottom of the computer):

•Express Service Code:

•Return Material Authorization Number (if provided by Dell support technician):

•Operating system and version:

•Devices:

•Expansion cards:

•Are you connected to a network? Yes /No

•Network, version, and network adapter:

•Programs and versions:

See your operating system documentation to determine the contents of the computer’s start-up files. If the computer is connected to