Dell A2420, HW049, MTG24 setup guide Getting Help

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XPS One

Getting Help

If you experience a problem with your computer, you can complete the following steps to diagnose and troubleshoot the problem:

1.See “Solving Problems” on page 31 for information and procedures that pertain to the problem your computer is experiencing.

2.See “Dell Diagnostics” on page 41 for procedures on how to run Dell Diagnostics.

3.Fill out the “Diagnostic Checklist” on page 52.

4.Use Dell’s extensive suite of online services available at Dell Support (support.dell.com) for help with installation and troubleshooting procedures. See “Online Services” on page 49 for a more extensive list of Dell Support online.

5.If the preceding steps have not resolved the problem, see “Contacting Dell” on page 53.

NOTE: Call Dell Support from a telephone near or at the computer so that the support staff can assist you with any necessary procedures.

NOTE: Dell’s Express Service Code system may not be available in all countries.

When prompted by Dell’s automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions.

NOTE: Some of the following services are not always available in all locations outside the continental U.S. Call your local Dell representative for information on availability.

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Contents XPS One Page XPS One March 2009 P/N HW049 Rev. A01 Contents Contents Setting Up Your XPS One Computer Before Setting Up Your ComputerMouse Turn on the wireless keyboard and mouse Connect the Network Cable Optional Connect the Power Cable Press the Computer Power Button Windows Vista Setup Set Up Media Center For Use With Optional TV Tuner Setting Up Your XPS One Computer Setting Up Your XPS One Computer Setting Up Your XPS One Computer Install the batteries included Setting Up Your XPS One Computer Speakers Using Your XPS OneFront View Features Using Your XPS One Left Side Features Headphone or line-out connector Connects to headphones Back Panel Connectors 987Power connector Connects your computer to the AC power cable Wireless Keyboard Using the Touch Pad Customizing the Touch PadTV Input Device Optional Using the Optical Disc DriveAudio Composite video Video IR connector Entertainment and Multimedia Software FeaturesProductivity and Communication Customizing the DesktopBacking Up Your Data Customizing Your Energy SettingsConnect to the Internet Optional Setting Up a Wired Internet Connection Setting Up a Wireless ConnectionSetting Up Your Internet Connection Click Start → Connect ToSolving Problems Wireless Keyboard or Mouse ProblemsNetwork Problems Solving ProblemsPower Problems If you receive an insufficient memory message Memory ProblemsIf you experience other memory problems Click Applications Click End TaskSolving Problems Solving Problems Beep Codes Using Support ToolsDell Support Center System Messages Code Repetitive Description short beepsHardware Troubleshooter Click Start → Help and Support Dell DiagnosticsStarting Dell Diagnostics From Your Hard Drive Insert the Drivers and Utilities media System Recovery Options System RestoreUndoing the Last System Restore Dell Factory Image RestoreStarting System Restore Click Undo my last restoration and click NextDell Factory Image Restore Reinstalling Windows Vista Before You BeginClick Exit if the Install Windows message appears Getting Help DellConnect ServiceOnline Services Support.dell.comMobilesupport@us.dell.com Support@us.dell.com Automated Order-Status ServiceProduct Information Ftp.dell.comReturning Items for Repair Under Warranty or for Credit Diagnostic Checklist Before You CallContacting Dell Visit support.dell.comAt support.dell.com Finding More Information and ResourcesIf you need to See Finding More Information and Resources If you need toDrives and Devices SpecificationsSystem Model Memory External Connectors AudioLvds DisplayPower PhysicalComputer Environment Appendix Macrovision Product NoticeIndex Index ISP Index Index Page Page 0HW049A01 Page 0HW049A01 Page 0HW049A01 Page 0HW049A01 Page Printed on recycled paper