Dell OptiPlex? GX620 manual Memory Problems, Mouse Problems

Page 178

Back up your files immediately

Use a virus-scanning program to check the hard drive, floppy disks, or CDs

Save and close any open files or programs and shut down your computer through the Start menu

Run the Dell Diagnostics — If all tests run successfully, the error condition is related to a software problem.

Memory Problems

NOTE: Your computer might emit a series of beeps (beep code) during start-up if the monitor cannot display errors or problems. This series of beeps identifies a problem. See "Beep Codes" for more information.

Fill out the Diagnostics Checklist as you complete these checks.

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide.

If you receive an insufficient memory message —

•Save and close any open files and exit any open programs you are not using to see if that resolves the problem.

•See the software documentation for minimum memory requirements. If necessary, install additional memory.

•Reseat the memory modules to ensure that your computer is successfully communicating with the memory.

•Run the Dell Diagnostics.

If you experience other memory problems —

•Reseat the memory modules to ensure that your computer is successfully communicating with the memory.

•Ensure that you are following the memory installation guidelines.

•Run the Dell Diagnostics.

Mouse Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide.

Check the mouse cable —

1.Check the cable connector for bent or broken pins and for damaged or frayed cables. Straighten bent pins.

2.Remove mouse extension cables, if used, and connect the mouse directly to the computer.

3.Shut down the computer, reconnect the mouse cable as shown in the Quick Reference Guide for your computer, and then restart the computer.

Restart the computer —

1.Simultaneously press <Ctrl><Esc> to display the Start menu.

2.Type u, press the keyboard arrow keys to highlight Shut down or Turn Off, and then press <Enter>.

3.After the computer turns off, reconnect the mouse cable as shown on the in the Quick Reference Guide for your computer.

4.Start the computer.

Test the mouse — Connect a properly working mouse to the computer, and try using the mouse. If the new mouse works, the original mouse is faulty.

Check the mouse settings —

1.Click the Start button, click Control Panel, and then click Printers and Other Hardware.

2.Click Mouse.

3.Try adjusting the settings.

If you are using a PS/2 mouse

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Contents Dell OptiPlex GX620 Systems Users Guide LegacySelect Technology Control Advanced FeaturesManageability Password Protection SecurityTyping Your System Password Option SettingsAssigning a System Password If Password Status is set to LockedAssigning an Administrator Password Administrator PasswordDeleting or Changing an Existing System Password Deleting or Changing an Existing Administrator PasswordEntering System Setup System SetupDisabling a Forgotten Password and Setting a New Password System Setup ScreensSystem Setup Options SystemVideo Boot Sequence Changing Boot Sequence for the Current BootMemory Key Booting to a USB DeviceChanging Boot Sequence for Future Boots Floppy DriveClearing Forgotten Passwords Clearing Cmos Settings Jumper Setting DescriptionHyper-Threading Power ManagementSleep Mode Wake-Up Methods Windows XP Click Hardware and click Device ManagerBack to Contents Battery Replacing the BatteryReplace the computer cover Turning Off Your Computer Before You BeginRecommended Tools Before Working Inside Your ComputerPage Removing the Chassis Intrusion Switch Chassis Intrusion SwitchMini Tower Computer Desktop Computer Replacing the Chassis Intrusion Switch Small Form Factor Computer Ultra Small Form Factor ComputerResetting the Chassis Intrusion Detector Mouse Cleaning Your ComputerComputer, Keyboard, and Monitor CDs and DVDsBack to Contents Replacing the Computer Cover Desktop Computer Abbreviations and AcronymsModel Dcne August 2006 N8071 Rev. A02 Find It Here Finding InformationSupport.dell.com Service Tag and Microsoft Windows License Click Users and system guides and click Users guidesBack to Contents Technical Assistance Online ServicesGetting Help Ftp.dell.comAutomated Order-Status Service Problems With Your OrderAutoTech Service Technical Support ServiceBefore You Call Contacting DellAustralia Sydney Argentina Buenos AiresAruba 0011China Xiamen Cayman IslandsChile Santiago ColombiaCorporate Website support.euro.dell.com Home and Small BusinessFrance Paris Montpellier Germany LangenWebsite support.jp.dell.com Ireland CherrywoodJamaica Japan KawasakiWebsite support.ap.dell.com Malaysia Penang LuxembourgMacao MexicoPuerto Rico Poland WarsawPortugal Website support.euro.dell.com St. Kitts and NevisWebsite support.ap.dell.com Thailand Switzerland GenevaWebsite support.ap.dell.com Taiwan Trinidad/TobagoVirgin Islands VenezuelaGlossary Page Device driver See driver Docking device See APRPage Page Key combination Page NIC See network adapter Processor Page Video resolution See resolution System tray See notification areaBack to Contents Memory DDR2 Memory OverviewRemoving Memory Addressing Memory With 4-GB ConfigurationsReplacing/Adding Additional Memory Replace the computer cover Back to Contents About Your Mini Tower Computer Mini Tower ComputerFront View Back-Panel Connectors Back ViewSetup Options Inside Your Computer System Board ComponentsJumper Settings Mini Tower Computer Jumper Setting DescriptionPCI and PCI Express Cards and Serial Port Adapters Installing a PCI CardPCI Cards Replace the computer cover Removing a PCI Card Installing a PCI Express Card PCI Express CardsPage Removing a PCI Express Card Installing a Serial Port Adapter Serial Port AdaptersPage Removing a Serial Port Adapter Removing the Computer Cover Drive Interface Connectors General Installation GuidelinesConnecting Drive Cables DrivesIDE Drive Power Connector Serial ATA Power Connector Power Cable ConnectorsConnecting and Disconnecting Drive Cables Hard DriveInstalling a Hard Drive Removing a Hard DriveReplace the computer cover Adding a Second Hard Drive Drive-Panel Inserts Page Installing the Floppy Drive Removing the Floppy DriveCD/DVD Drive Removing a CD/DVD DriveInstalling a CD/DVD Drive Back to Contents Removing the I/O Panel PanelReplacing the I/O Panel Back to Contents Processor Removing the ProcessorInstalling the Processor Replace the computer cover Back to Contents Power Supply Replacing the Power SupplyDC Power Connectors Pin Number Signal name AWG WireDC Power Connector P4 Pin Number Signal Name 18-AWG WireDC Power Connectors P8 and P9 Pin Number Signal Name 22-AWG WireMini Tower Computer Specifications Drives ConnectorsExpansion Bus Key CombinationsPhysical PowerControls and Lights EnvironmentalBack to Contents FCC Notices U.S. Only FCC Notices U.S. OnlyClass a Class B FCC Identification Information Reinstalling Drivers and Utilities Reinstalling Drivers and the Operating SystemWhat Is a Driver? DriversCreating a Restore Point Using Microsoft Windows XP System RestoreUsing the Optional Drivers and Utilities CD Enabling System Restore Reinstalling Microsoft Windows XPUndoing the Last System Restore Restoring the Computer to an Earlier Operating StateBooting From the Operating System CD Reinstalling Windows XPWindows XP Setup Back to Contents Replacing the System Board Mini Tower System Board ScrewsDesktop System Board Screws Small Form Factor System Board ScrewsReplace the computer cover Back to Contents Desktop Computer About Your Desktop ComputerBack View Inside Your Computer Desktop Computer Jumper Setting Description Jumpered unjumpered PCI and PCI Express Cards and Serial Port Adapters Removing a PCI Card Installing a PCI Card in the Riser-Card Cage Page Removing a PCI Card From the Riser-Card Cage Replace the computer cover Installing a PCI Express x16 Card Removing a PCI Express x16 Card Serial Port Adapters Installing a Serial Port Adapter in the Riser-Card Cage Removing a Serial Port Adapter From the Riser-Card Cage Back to Contents Removing the Computer Cover Drives CD/DVD Drive Installing a CD/DVD Drive Removing a Floppy Drive Installing a Floppy Drive Replace the CD/DVD drive Installing a Hard Drive Back to Contents Panel Page Processor Installing the Processor Page Replace the computer cover Back to Contents Power Supply VCC +5V Red DC Power Connector P3 Back to Contents Desktop Computer Specifications Expansion Bus Microsoft Windows XP, brings up the Windows Physical Small Form Factor Computer About Your Small Form Factor ComputerBack View Inside Your Computer Small Form Factor Computer Jumper Setting Description PCI and PCI Express Cards and Serial Port Adapters Page Serial Port Adapters Removing a Serial Port Adapter Removing the Computer Cover Serial ATA Connector Remove the computer cover Installing a Hard Drive Replace the computer cover CD/DVD Drive Installing a CD/DVD Drive Floppy Drive Remove the floppy drive Replace the CD/DVD drive Remove the system board Processor Installing the Processor Page Captive screw in housing Small Form Factor Computer Specifications Expansion Bus Controls and Lights Small Form Factor Computer Model Dcsm August 2006 N8071 Rev. A02 Drive Problems Solving ProblemsBattery Problems CD and DVD drive problemsHard drive problems Keyboard ProblemsLockups and Software Problems Problems writing to a CD/DVD-RW driveComputer stops responding Other software problemsComputer does not start up Program stops respondingMemory Problems Mouse ProblemsNetwork Problems Power ProblemsIf the power light is blinking amber Printer ProblemsRestoring Default Settings Verify that the printer is recognized by WindowsRun the speaker diagnostics Serial or Parallel Device ProblemsSound and Speaker Problems No sound from speakersIf the screen is blank Video and Monitor ProblemsNo sound from headphones If the screen is difficult to readAdjust the Windows display settings Mini Tower Computer Model Dctr August 2006 N8071 Rev. A02 Models DCTR, DCNE, DCSM, and Dccy March 2005 N8071 Rev. A00 When to Use the Dell Diagnostics Troubleshooting Tools and UtilitiesDell Diagnostics Starting the Dell Diagnostics From Your Hard DriveSystem Lights Dell Diagnostics Main MenuPower Light Problem Description Suggested Resolution Option FunctionDiagnostic Lights Light Pattern Problem Description Suggested ResolutionBeep Codes Code CauseClick the Change or Remove Program icon Error MessagesDiskette subsystem reset failed Run the Dell Diagnostics Decreasing available memoryNo boot device available No timer tick interrupt Run the Dell DiagnosticsResolving Software and Hardware Incompatibilities Read fault Requested sector not found Reset failedWrite fault Write fault on selected drive Microsoft Windows XPClick Performance and Maintenance and click System Ultra Small Form Factor Computer Model Dccy August 2006 N8071 Rev. A02 About Your Ultra Small Form Factor Computer Ultra Small Form Factor ComputerSide View Back-panel connectors Connecting a VGA Monitor Connecting Two MonitorsJumper Settings Attaching the Cable Cover Cable Cover OptionalRemoving the Cable Cover Connecting the Power Adapter Badge If applicable, remove the cable cover System Board Power Serial ATA Power Connector Hard Drive Replace the computer cover Back to Contents Installing a Device When Your Computer Is Turned Off Module BaySecuring a Device in the Module Bay Replace the computer cover Processor Page Replace the cable cover, if used Ultra Small Form Factor Computer Specifications Drives One serial ATA controller supporting one device Power Warranty Microsoft Windows XP Features Transferring Information to a New ComputerUser Accounts and Fast User Switching Setting Up a Home and Office NetworkClick Checklist for creating a network
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GX620, OptiPlex? GX620 specifications

The Dell OptiPlex GX620 is a desktop computer that was launched in the mid-2000s and quickly became popular in business environments. Despite its age, the OptiPlex GX620 remains notable for its build quality, upgradeability, and reliability, traits that have made Dell a respected name in the commercial PC market.

One of the key features of the GX620 is its compact form factor. The system was available in several configurations, including a small form factor (SFF) and a mini-tower, allowing it to fit comfortably in various workspace environments. This flexibility makes it an attractive option for businesses looking to save space while maintaining performance.

The GX620 was powered by Intel processors, specifically the Intel Pentium D and Intel Core Duo. These efficient processors provided ample power for productivity tasks, making the GX620 suitable for typical office applications such as word processing, spreadsheets, and web browsing. The system supported a maximum of 4GB of DDR2 RAM, which, while modest by today’s standards, was ample for the typical uses of its time.

In terms of storage, the GX620 offered several options, including traditional hard drives with variable capacities. This allowed users to select the right balance of performance and storage size according to their specific needs. Additionally, the system featured numerous connectivity options, including USB 2.0 ports, audio jacks, and an optional PCI Express slot for expanding capabilities with additional graphics or network cards.

The OptiPlex GX620 was equipped with Dell's management technology, which included remote management features that allowed IT departments to efficiently deploy and maintain multiple units across an organization. This was particularly advantageous for larger businesses that required centralized management tools to streamline operations.

Moreover, the GX620 was built with Dell's focus on sustainability and energy efficiency. The design considered environmental factors, and users appreciated its low power consumption relative to performance, aligning with corporate sustainability goals.

In conclusion, the Dell OptiPlex GX620 remains a notable example of robust desktop computing designed for business environments. With its compact design, reliable performance, and management features, it served well in various office settings despite being a product of an earlier era, showcasing Dell's commitment to quality and functionality.
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