Dell 4200 manual Troubleshooting

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Chapter 5

Troubleshooting

This chapter provides general troubleshooting informa- tion for the Dell PowerEdge Cluster. For troubleshooting information that is specific to the Windows NT Server

Enterprise Edition operating system and the cluster soft- ware, refer to the Microsoft Windows NT Cluster Server Administrator’s Guide .

Table 5-1. Troubleshooting

Problem	Probable Cause	Corrective Action

The cluster server nodes cannot access the Dell PowerEdge Scal- able Disk System 100 (SDS 100) storage system, or the cluster software is not functioning with the storage system.

The SDS 100 storage system has not been upgraded with the cluster-specific firm- ware.

Ensure that the system management bus (SMB)-connected node on the cluster is running the cluster-specific firmware. Upgrade the SDS 100 firmware by powering down the cluster and then starting it up again. During start-up, the cluster-specific firmware on the node checks the version of the SDS 100 firmware. If the SDS 100 is found to be running the wrong version of firmware, the node proceeds to upgrade it auto- matically with the correct firmware version.

	The PowerEdge Expand-	Set the controller in the primary node to SCSI ID
	able RAID Controllers have	7, and set the controller in the secondary node to
	the same small computer	SCSI ID 10. Refer to Chapter 3 for instructions
	system interface (SCSI) ID.	for setting the SCSI IDs on the nodes.

System management of the	The SMB connection is lost	Disconnect the SMB cable from the failed node
shared storage subsystem(s) is	when the SMB-connected	and connect it to the secondary node. Run the
not available when the SMB-	node fails and needs to be	cluster rediscovery application in LANDesk so
connected node fails.	reestablished with the sec-	that the fail-over system scans the hard-disk
	ondary node.	drives on the shared storage subsystem(s) and
		reestablishes system management of the drives.
		Refer to Chapter 4 for information on running the
		rediscovery application.

Troubleshooting 5-1

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Contents HOOŠ3RZHUGJHŠ&OXVWHU3RZHUGJH Page 167$//$7,21$17528%/6+227,1**8 Page Before You Begin Safety InstructionsProtecting Against Electrostatic Discharge When Working Inside the ComputerWhen Using the Computer System Viii About This Guide PrefaceNotational Conventions Other Documentation You May NeedExamples autoexec.bat and c\windows Typographical ConventionsXii Contents Chapter Configuring the Cluster Software Chapter Running Applications on a Cluster Figures Xvii Xviii Getting Started PowerEdge Cluster ComponentsMinimum System Requirements PowerEdge Cluster LayoutBasic Installation Procedure Adding Peripherals Required for Clustering Updating System BIOS/Firmware for Clustering Setting Up the Cluster HardwareCabling the Cluster Hardware Setting Up the Internal Scsi Hard-Disk Drives Setting Up the Shared Storage Subsystem Hard-Disk DrivesInstalling PowerEdge Cluster Applications Checking the SystemCluster Cabling Cabling the Cluster HardwareOne Shared Storage Subsystem Cabled to a Cluster Ultra-high density connector Cabling the Cluster Hardware Two SDS 100 Storage Systems Cabled to Dual RAID Controllers NIC Cabling SMB CablingCabling the Network Switch Mouse, Keyboard, and Monitor Cabling Power CablingPowerEdge Cluster Power Cabling Low-Level Software Configuration Configuring the Cluster SoftwareImportant System Warning Scsi Host Adapter IDs Disabling a RAID Controller BiosRAID Level for the Shared Storage Subsystems RAID Level for the Internal Hard-Disk Drives OptionalHigh-Level Software Configuration Naming and Formatting Shared Drives Changing the IP Address of a Cluster NodeDriver for the RAID Controller 8 Mode on the SDS 100 Storage System Adjusting the Paging File Size and Registry SizesVerifying the Cluster Functionality Updating the NIC DriverCluster Domain Scsi Controller IDsRAID Controller Driver Shared Storage Subsystem Drive LettersCluster Service Uninstalling Microsoft Cluster ServerRemoving a Node From a Cluster Availability of Cluster ResourcesUsing the ftdisk Driver Setting Up the Quorum ResourceUsing the Maximize Feature in PowerEdge RAID Console Cluster RAID Controller FunctionalityRebuild Operation in RAID Console Page Running Applications on a Cluster Internet Information Server ServiceFile Share Service Print Spooler Service Using the Rediscovery Application in Intel LANDesk Running chkdsk /f on a Quorum Disk Tape Backup for Clustered SystemsPage Troubleshooting TroubleshootingTroubleshooting Troubleshooting Troubleshooting Adding Expansion Cards for a Cluster Upgrade Upgrading to a Cluster ConfigurationChecking Your Existing Hardware Mounting, Cabling, and Configuring the Cluster Hardware Installing and Configuring NICs Installing and Configuring the Cluster SoftwareUpgrading the PowerEdge 4200 Firmware Upgrading the PowerEdge SDS 100 Storage System FirmwareMove all cluster resources to the first cluster node Power Requirements of the PowerEdge Cluster Stand-Alone and Rack ConfigurationsRack Safety Notices Supported Stand-Alone ConfigurationsKit Installation Restrictions Rack Stabilizer FeetConfiguration PowerEdge SDS 100 storage systems Figure B-3. Supported Rack Configuration Supported Rack ConfigurationRack-Mounting the Network Switch Cluster Data Sheet Page Dell PowerEdge Cluster Installer Data Card and Checklist Microsoft Cluster Service Installation PowerEdge Cluster Configuration Matrix PowerEdge Cluster Configuration Matrix Regulatory Compliance Safety StandardRegulatory Standards CE NoticePage Safety Information for Technicians Page Coverage During Year One Warranties and Return PolicyCoverage During Years Two and Three Total Satisfaction Return Policy U.S. and Canada OnlyGeneral Warranties and Return Policy Page Index BiosPage Scsi Page