Dell 4300s, 6K797 manual If the screen is blank

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w w w . d e l l . c o m s u p p o r t . d e l l . c o m

HINT: See the documentation that come with your monitor for fault indications and troubleshooting procedures specific to your monitor.

If the screen is blank

CHECK THE VIDEO CABLE CONNECTION— Check for bent pins (most video cable connectors have missing pins, but not bent pins). Ensure that the video cable is connected as shown on the START HERE sheet for your computer.

PRESS THE MONITOR POWER BUTTON— Be sure that you firmly pressed the monitor power button.

CHECK THE POWER LIGHT— When the power light is lit or blinking, the monitor has power. If the power light is blinking, press a key on the keyboard or move the mouse.

TEST THE ELECTRICAL OUTLET— Ensure that the electrical outlet is working by testing it with another device, such as a lamp.

SWAP THE COMPUTER AND MONITOR POWER CABLES— Swap the computer and monitor power cables to determine if the power cable is defective.

TEST THE VIDEO EXTENSION CABLE (IF USED)— If you are using a video extension cable and removing the cable solves the problem, the cable is defective.

TEST THE MONITOR— If another monitor is available, connect it to the computer.

CHECK THE BACK PANEL LIGHTS— If all four lights below the serial connector (see page 61) are not green, call Dell for technical assistance (see page 84).

CHECK THE POWER PROPERTIES— See the Tell Me How help file or search for the keyword standby in Windows Help. To access help files, see page 28.

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Solving Problems

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Contents Dell Dimension 4300S Rev. A00 Setting Up If the screen is difficult to read Adding Parts Appendix Total Satisfaction Return Policy Contents When Using Your Computer Ergonomic Computing Habits Page When Working Inside Your Computer Protecting Against Electrostatic Discharge W . d e l l . c o m s u p p o r t . d e l l . c o m C T I O N Setting Up Setting Up Parallel Printer Screws On computer Installing the Printer Driver USB PrinterSetting Up Windows Click checklist for creating a networkWindows XP Click Turn offSetting Up W . d e l l . c o m s u p p o r t . d e l l . c o m C T I O N Solving Problems See To Access Help in Windows XP Connect the Computer Directly to AN Electrical Outlet If the screen is blank If the screen is difficult to read Try different settings for Colors and Screen area If you cannot print to a parallel port printer If you cannot print to a USB printer Verify That the Printer is Recognized by Windows Check for Interrupt Request CONFLICTS- See Press CtrlEsc to display the Start menu Check the Mouse Settings If you cannot save a file to a floppy disk If you cannot play a music CD or install a program from a CD If you cannot play a DVD movieIf you have a hard drive problem If the CD-RW drive stops writingRestart the COMPUTER- Try to log on to the network again Program crashes Program error causes the system to lock up Program stops respondingSolid blue screen appears If you have a problem with your Internet connection Program is designed for an earlier Windows operating systemW . d e l l . c o m s u p p o r t . d e l l . c o m Solving Problems At the Welcome Dell System Owner screen, click Next Using the Windows XP Device Driver Rollback Click PropertiesClick Roll Back Driver Click Performance and Maintenance, and then click System Windows Click Performance and Maintenance Click the System Restore tabUsing the XP System Restore Wizard Creating a Restore PointAccessories-System Tools, and then click System Restore Manually Creating the Restore PointsRestoring the Computer to an Earlier Operating State Undoing the Last System Restore Solving Problems Solving Problems Next C T I O N Floppy-drive access light Keyboard connector Line-out jack USB connectors Line-in jack Release buttons Inch drive Inch floppy drive System Board FrontaudioAdding Parts Card cage Adding Parts Adding Parts Card cage Tabs Slots Page Adding Parts Adding Parts Adding Parts C T I O N W . d e l l . c o m s u p p o r t . d e l l . c o m Sdram PC133 Controls and Lights Power control Push button Power light At 35C 95F, the maximum operating altitude is 914 m 3000 ft Appendix Viewing Settings System Setup Program ScreensAppendix Appendix Appendix Battery Battery socket Battery Definition of Dell-Installed Software and Peripherals Definition of Third-Party Software and PeripheralsContact Numbers and Addresses International Access Code AutoTech Automated technical support International Access Code W . d e l l . c o m s u p p o r t . d e l l . c o m International Access Code Country Code Customer Service Seoul, Korea City Code Corporate Sales W . d e l l . c o m s u p p o r t . d e l l . c o m International Access Code Toll free 800 6011 Technical Support Servers W . d e l l . c o m s u p p o r t . d e l l . c o m VARs Returning Items for Warranty Repair or Credit Appendix FCC Notices U.S. Only Class a Class B Battery Disposal NOM Information Mexico Only Información para NOM únicamente para México One-Year Limited Warranty U.S. Only 106 Appendix Two-Year Limited Warranty U.S. Only Limited Warranty Coverage During Year One Limited Warranty Coverage During Year Two General Provisions Three-Year Limited Warranty U.S. Only Limited Warranty Coverage During Years Two and Three Appendix 113 Four-Year Limited Warranty U.S. Only Limited Warranty Coverage During Years Two, Three, and Four 116 Appendix One-Year Limited Warranty Canada Only 118 Appendix Two-Year Limited Warranty Canada Only Coverage During Year One Coverage During Year Two Three-Year Limited Warranty Canada Only Appendix 123 Coverage During Years Two and Three Appendix 125 Total Satisfaction Return Policy U.S. and Canada Only Guarantee ExclusionsMaking a Claim Limitation and Statutory Rights Dell Computer de Colombia CorporationDell Computer de Mexico SA de CV Index 129 Index Index 131 Index 132

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