Dell 6K797, 4300s manual Solving Problems

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CONTACT YOUR INTERNET SER VICE PROVIDER— Contact your Internet service provider for assistance.

GO TO THE DELL SUPPORT WEBSITE— Go to http://support.dell.com for help with general usage, installation, and troubleshooting questions. See "Dell Technical Support Policy" on page 82 for a description of the hardware and software support provided by Dell.

E-MAILDELL— Go to http://support.dell.com, and then click E-Mail Dell in the Communicate list. Send an e-mail message to Dell about your problem; you can expect to receive an e-mail message from Dell within hours. See "Dell Technical Support Policy" on page 82 for a description of the hardware and software support provided by Dell.

CALL DELL— If you cannot solve your problem using the Dell support website or e-mail service, call Dell for technical assistance (see page 84). See "Dell Technical Support Policy" on page 82 for a description of the hardware and software support provided by Dell.

NOTICE: The Dell support website, http://support.dell.com, and the Dell Dimension ResourceCD provide approved drivers for Dell™ computers. If you install drivers obtained from other sources, your computer might not work correctly.

Dell installed the following drivers on your computer:

•Intel® Chip Set Update Utility Driver — Installs the Microsoft Windows operating system device installation files (.inf) that tell the operating system how certain chip set components should be configured for proper operation.

•ADI AC-97 Audio Codec Driver — Enables the optional built-in sound controller to produce sound.

Solving Problems

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Contents Dell Dimension 4300S Rev. A00 Setting Up If the screen is difficult to read Adding Parts Appendix Total Satisfaction Return Policy Contents When Using Your Computer Ergonomic Computing Habits Page When Working Inside Your Computer Protecting Against Electrostatic Discharge W . d e l l . c o m s u p p o r t . d e l l . c o m C T I O N Setting Up Setting Up Parallel Printer Screws On computer USB Printer Installing the Printer DriverSetting Up Click Turn off Click checklist for creating a networkWindows XP WindowsSetting Up W . d e l l . c o m s u p p o r t . d e l l . c o m C T I O N Solving Problems See To Access Help in Windows XP Connect the Computer Directly to AN Electrical Outlet If the screen is blank If the screen is difficult to read Try different settings for Colors and Screen area If you cannot print to a parallel port printer If you cannot print to a USB printer Verify That the Printer is Recognized by Windows Check for Interrupt Request CONFLICTS- See Press CtrlEsc to display the Start menu Check the Mouse Settings If you cannot save a file to a floppy disk If you cannot play a DVD movie If you cannot play a music CD or install a program from a CDIf the CD-RW drive stops writing If you have a hard drive problemRestart the COMPUTER- Try to log on to the network again Program crashes Solid blue screen appears Program error causes the system to lock upProgram stops responding Program is designed for an earlier Windows operating system If you have a problem with your Internet connectionW . d e l l . c o m s u p p o r t . d e l l . c o m Solving Problems At the Welcome Dell System Owner screen, click Next Click Roll Back Driver Using the Windows XP Device Driver RollbackClick Properties Click Performance and Maintenance, and then click System Windows Click the System Restore tab Click Performance and MaintenanceManually Creating the Restore Points Creating a Restore PointAccessories-System Tools, and then click System Restore Using the XP System Restore WizardRestoring the Computer to an Earlier Operating State Undoing the Last System Restore Solving Problems Solving Problems Next C T I O N Floppy-drive access light Keyboard connector Line-out jack USB connectors Line-in jack Release buttons Inch drive Inch floppy drive Frontaudio System BoardAdding Parts Card cage Adding Parts Adding Parts Card cage Tabs Slots Page Adding Parts Adding Parts Adding Parts C T I O N W . d e l l . c o m s u p p o r t . d e l l . c o m Sdram PC133 Controls and Lights Power control Push button Power light At 35C 95F, the maximum operating altitude is 914 m 3000 ft Appendix System Setup Program Screens Viewing SettingsAppendix Appendix Appendix Battery Battery socket Battery Definition of Third-Party Software and Peripherals Definition of Dell-Installed Software and PeripheralsContact Numbers and Addresses International Access Code AutoTech Automated technical support International Access Code W . d e l l . c o m s u p p o r t . d e l l . c o m International Access Code Country Code Customer Service Seoul, Korea City Code Corporate Sales W . d e l l . c o m s u p p o r t . d e l l . c o m International Access Code Toll free 800 6011 Technical Support Servers W . d e l l . c o m s u p p o r t . d e l l . c o m VARs Returning Items for Warranty Repair or Credit Appendix FCC Notices U.S. Only Class a Class B Battery Disposal NOM Information Mexico Only Información para NOM únicamente para México One-Year Limited Warranty U.S. Only 106 Appendix Two-Year Limited Warranty U.S. Only Limited Warranty Coverage During Year One Limited Warranty Coverage During Year Two General Provisions Three-Year Limited Warranty U.S. Only Limited Warranty Coverage During Years Two and Three Appendix 113 Four-Year Limited Warranty U.S. Only Limited Warranty Coverage During Years Two, Three, and Four 116 Appendix One-Year Limited Warranty Canada Only 118 Appendix Two-Year Limited Warranty Canada Only Coverage During Year One Coverage During Year Two Three-Year Limited Warranty Canada Only Appendix 123 Coverage During Years Two and Three Appendix 125 Total Satisfaction Return Policy U.S. and Canada Only Making a Claim GuaranteeExclusions Dell Computer de Mexico SA de CV Limitation and Statutory RightsDell Computer de Colombia Corporation Index 129 Index Index 131 Index 132

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