Dell 4500C manual When to Use the Dell Diagnostics

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w w w . j p . d e l l . c o m s u p p o r t . j p . d e l l . c o m

Enabling System Restore

If you reinstall Windows XP with less than 200 MB of free hard-disk space available, System Restore is automatically disabled. To see if System Restore is enabled:

1Click the Start button, and then click Control Panel.

2Click Performance and Maintenance.

3Click System.

4Click the System Restore tab.

5Make sure that Turn off System Restore is unchecked.

Dell Diagnostics

When to Use the Dell Diagnostics

If you experience a problem with your computer, perform the checks in "Solving Problems" (see page 35) and run the Dell Diagnostics before you contact Dell for technical assistance. Running the Dell Diagnostics may help you resolve the problem without contacting Dell. If you do contact Dell, the test results can provide important information for Dell's service and support personnel.

The Dell Diagnostics allows you to:

•Perform express, extended, or custom tests on one or all devices

•Select tests based on a symptom of the problem you are having

•Choose how many times a test is run

•Display test results

•Suspend testing if an error is detected

•Access online help information that describes the tests and devices

•Receive status messages that tell you whether tests completed successfully

•Receive error messages if problems are detected

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Advanced Troubleshooting

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Contents Dell Dimension 4500C Hints, Notices, and Cautions Abbreviations and AcronymsContents Solving Problems Advanced Troubleshooting Adding Parts Contacting Dell Regulatory Information Index Contents General Page When Using Your Computer When Working Inside Your Computer Protecting Against Electrostatic Discharge Ergonomic Computing HabitsBattery Disposal Finding Information for Your Computer Re s o u r c e C DE r a t i n g S y s t e m C D Te l l M e H o w H e l p F i l e Finding Information for Your Computer Setting Up Connecting the AC Adapter Attaching and Removing the Computer Stand Tighten the screwSetting Up Connecting a Parallel Printer Setting Up a PrinterPrinter Cable Connecting a USB Printer Connecting an Ieee 1394 Device Optional Transferring Information to a New Computer On the Now go to your old computer screen, click Next Connecting to a Network Adapter Setting Up a Home and Office NetworkNetwork Setup Wizard Connecting to the Internet Setting Up Your Internet ConnectionCopying CDs Click Connect to the InternetUsing Easy CD Creator Basic Using Blank CD-R Discs or Blank CD-RW Discs Helpful TipsHow to Copy a CD Hyper-Threading Turning Off Your ComputerSolving Problems Finding Solutions SeeSolving Problems Battery Problems Finding Help InformationDrive Problems CD drive problemsProblems writing to a CD-RW drive DVD drive problemsMail, Modem, and Internet Problems Hard drive problemsClick Phone and Modem Options Error Messages Click the Change or Remove Program iconGeneral Problems Program stops respondingProgram crashes repeatedly Program is designed for an earlier Windows operating systemOther software problems Solid blue screen appearsOther technical problems General hardware problemsIeee 1394 Problems Keyboard ProblemsMouse Problems Network Problems PC Card Problems LightlightPower Problems Printer Problems Scanner Problems Sound and Speaker Problems Click Control Panel Click Printers and Other HardwareVideo and Monitor Problems If the screen is blankIf the screen is difficult to read Solving Problems Solving Problems Advanced Troubleshooting Diagnostic Lights Diagnostic Code Definition Corrective ActionY G Creating a Restore Point Using System RestoreRestoring the Computer to an Earlier Operating State Undoing the Last System Restore Dell Diagnostics When to Use the Dell DiagnosticsStarting the Dell Diagnostics Starting the Dell Diagnostics From Your Hard DriveDell Diagnostics Main Menu What Is a Driver? DriversReinstalling Drivers Identifying DriversUsing the Dell Dimension ResourceCD Click Performance and Maintenance, and then click System Resolving Software and Hardware IncompatibilitiesReinstalling Windows XP Advanced Troubleshooting Advanced Troubleshooting Advanced Troubleshooting Adding Parts Front and Back View of the Computer Front ViewComputer to unexpectedly restart Back View Reattaching the Front Door Opening the Computer Cover Page Looking Inside Your Computer System Board Dimm A, Dimm BAdding PC Cards Optional Installing a PC CardPC Card Types Removing a PC Card Press the eject button, and gently remove the cardAdding Other Cards Adding Parts Adding or Replacing a Video Card Removing a Video CardInstalling a Video Card Adding Memory To microprocessor Closing the Computer Cover Adding Parts Adding Parts P e n d i Specifications MicroprocessorMemory Video Environmental Standard Settings Viewing Settings System Setup Program ScreensClearing Forgotten Passwords Replacing the Battery Dell Technical Support Policy Contacting Dell Japan KawasakiRegulatory Information D ex 108 109 110

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