Dell 4500C manual Starting the Dell Diagnostics From Your Hard Drive

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Starting the Dell Diagnostics

NOTICE: Only use the Dell Diagnostics to test your Dell™ computer. Using this program with other computers can result in error messages.

Start the Dell Diagnostics from either your hard drive or from the Dell

Dimension ResourceCD as explained below.

Starting the Dell Diagnostics From Your Hard Drive

1Shut down and restart the computer.

2When the DELL® logo appears, press <F12> immediately.

If you wait too long and the Microsoft® Windows® logo appears, continue to wait until you see the Windows desktop. Then shut down your computer through the Start menu and try again.

3When the boot device list appears, highlight Boot to Utility Partition and press <Enter>.

4When the Dell Diagnostics Main Menu appears, select the test you want to run (see page 66).

Starting the Dell Diagnostics From the ResourceCD

1Insert the ResourceCD into the CD drive.

2Shut down and restart the computer.

When the DELL® logo appears, press <F12> immediately.

If you wait too long and the Windows logo appears, continue to wait until you see the Windows desktop. Then shut down your computer through the Start menu and try again.

3When the boot device list appears, highlight IDE CD-ROM Device and press <Enter>.

4Select the IDE CD-ROM Device option from the CD boot menu.

5Select the Boot from CD-ROMoption from the menu that appears.

6Type 1 to start the ResourceCD menu.

7Type 2 to start the Dell Diagnostics.

8Select Run the 32 Bit Dell Diagnostics from the numbered list. If multiple versions are listed, select the version appropriate for your platform.

HINT: If you receive a message stating that no Diagnostics utility partition has been found, follow the instructions to run the Dell Diagnostics from your ResourceCD.

HINT: This feature changes the boot sequence for one time only. On the next start-up, the computer boots according to the devices specified in the system setup program.

Advanced Troubleshooting

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Contents Dell Dimension 4500C Abbreviations and Acronyms Hints, Notices, and CautionsContents Solving Problems Advanced Troubleshooting Adding Parts Contacting Dell Regulatory Information Index Contents General Page When Using Your Computer When Working Inside Your Computer Ergonomic Computing Habits Protecting Against Electrostatic DischargeBattery Disposal Re s o u r c e C D Finding Information for Your ComputerE r a t i n g S y s t e m C D Te l l M e H o w H e l p F i l e Finding Information for Your Computer Setting Up Connecting the AC Adapter Tighten the screw Attaching and Removing the Computer StandSetting Up Printer Cable Setting Up a PrinterConnecting a Parallel Printer Connecting a USB Printer Connecting an Ieee 1394 Device Optional Transferring Information to a New Computer On the Now go to your old computer screen, click Next Network Setup Wizard Setting Up a Home and Office NetworkConnecting to a Network Adapter Setting Up Your Internet Connection Connecting to the InternetClick Connect to the Internet Copying CDsUsing Easy CD Creator Basic Helpful Tips Using Blank CD-R Discs or Blank CD-RW DiscsHow to Copy a CD Turning Off Your Computer Hyper-ThreadingSolving Problems See Finding SolutionsSolving Problems Finding Help Information Battery ProblemsCD drive problems Drive ProblemsDVD drive problems Problems writing to a CD-RW driveHard drive problems Mail, Modem, and Internet ProblemsClick Phone and Modem Options Click the Change or Remove Program icon Error MessagesProgram stops responding General ProblemsProgram crashes repeatedly Program is designed for an earlier Windows operating systemSolid blue screen appears Other software problemsGeneral hardware problems Other technical problemsKeyboard Problems Ieee 1394 ProblemsMouse Problems Network Problems Lightlight PC Card ProblemsPower Problems Printer Problems Scanner Problems Click Control Panel Click Printers and Other Hardware Sound and Speaker ProblemsIf the screen is blank Video and Monitor ProblemsIf the screen is difficult to read Solving Problems Solving Problems Advanced Troubleshooting Diagnostic Code Definition Corrective Action Diagnostic LightsY G Restoring the Computer to an Earlier Operating State Using System RestoreCreating a Restore Point Undoing the Last System Restore When to Use the Dell Diagnostics Dell DiagnosticsStarting the Dell Diagnostics From Your Hard Drive Starting the Dell DiagnosticsDell Diagnostics Main Menu Drivers What Is a Driver?Identifying Drivers Reinstalling DriversUsing the Dell Dimension ResourceCD Resolving Software and Hardware Incompatibilities Click Performance and Maintenance, and then click SystemReinstalling Windows XP Advanced Troubleshooting Advanced Troubleshooting Advanced Troubleshooting Adding Parts Front View Front and Back View of the ComputerComputer to unexpectedly restart Back View Reattaching the Front Door Opening the Computer Cover Page Looking Inside Your Computer Dimm A, Dimm B System BoardPC Card Types Installing a PC CardAdding PC Cards Optional Press the eject button, and gently remove the card Removing a PC CardAdding Other Cards Adding Parts Removing a Video Card Adding or Replacing a Video CardInstalling a Video Card Adding Memory To microprocessor Closing the Computer Cover Adding Parts Adding Parts P e n d i Microprocessor SpecificationsMemory Video Environmental Standard Settings System Setup Program Screens Viewing SettingsClearing Forgotten Passwords Replacing the Battery Dell Technical Support Policy Japan Kawasaki Contacting DellRegulatory Information D ex 108 109 110

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