Dell 4500C manual Dell Diagnostics Main Menu

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w w w . j p . d e l l . c o m s u p p o r t . j p . d e l l . c o m

HINT: The Service Tag number for your computer is located at the top of each test screen.

9When the Dell Diagnostics Main Menu appears, select the test you want to run.

Dell Diagnostics Main Menu

1After the Dell Diagnostics loads and the Main Menu screen appears, click the button for the option you want.

Option

Function

 

 

Express

Performs a quick test of devices. This test typically takes 10

Test

to 20 minutes and requires no interaction on your part.

 

Run Express Test first to increase the possibility of tracing

 

the problem quickly.

 

 

Extended

Performs a thorough check of devices. This test typically

Test

takes an hour or more and requires you to answer questions

 

periodically.

 

 

Custom

Tests a specific device. You can customize the tests you

Test

want to run.

 

 

Symptom

Lists the most common symptoms encountered and allows

Tree

you to select a test based on the symptom of the problem

 

you are having.

 

 

2If a problem is encountered during a test, a message displaying the error code and a description of the problem appear. Write down the error code and problem description and follow the instructions on the screen.

If you cannot resolve the error condition, contact Dell (see page 105).

3If you run a test from the Custom Test or Symptom Tree option, click the applicable tab described in the following table for more information.

Tab

Function

 

 

Results

Displays the results of the test and any error conditions

 

encountered.

 

 

Errors

Displays error conditions encountered, error codes, and

 

problem description.

 

 

Help

Describes the test and may indicate requirements for

 

running the test.

66

Advanced Troubleshooting

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Contents Dell Dimension 4500C Hints, Notices, and Cautions Abbreviations and AcronymsContents Solving Problems Advanced Troubleshooting Adding Parts Contacting Dell Regulatory Information Index Contents General Page When Using Your Computer When Working Inside Your Computer Protecting Against Electrostatic Discharge Ergonomic Computing HabitsBattery Disposal Finding Information for Your Computer Re s o u r c e C DE r a t i n g S y s t e m C D Te l l M e H o w H e l p F i l e Finding Information for Your Computer Setting Up Connecting the AC Adapter Attaching and Removing the Computer Stand Tighten the screwSetting Up Setting Up a Printer Connecting a Parallel PrinterPrinter Cable Connecting a USB Printer Connecting an Ieee 1394 Device Optional Transferring Information to a New Computer On the Now go to your old computer screen, click Next Setting Up a Home and Office Network Connecting to a Network AdapterNetwork Setup Wizard Connecting to the Internet Setting Up Your Internet ConnectionCopying CDs Click Connect to the InternetUsing Easy CD Creator Basic Using Blank CD-R Discs or Blank CD-RW Discs Helpful TipsHow to Copy a CD Hyper-Threading Turning Off Your ComputerSolving Problems Finding Solutions SeeSolving Problems Battery Problems Finding Help InformationDrive Problems CD drive problemsProblems writing to a CD-RW drive DVD drive problemsMail, Modem, and Internet Problems Hard drive problemsClick Phone and Modem Options Error Messages Click the Change or Remove Program iconProgram crashes repeatedly General ProblemsProgram stops responding Program is designed for an earlier Windows operating systemOther software problems Solid blue screen appearsOther technical problems General hardware problemsIeee 1394 Problems Keyboard ProblemsMouse Problems Network Problems PC Card Problems LightlightPower Problems Printer Problems Scanner Problems Sound and Speaker Problems Click Control Panel Click Printers and Other HardwareVideo and Monitor Problems If the screen is blankIf the screen is difficult to read Solving Problems Solving Problems Advanced Troubleshooting Diagnostic Lights Diagnostic Code Definition Corrective ActionY G Using System Restore Creating a Restore PointRestoring the Computer to an Earlier Operating State Undoing the Last System Restore Dell Diagnostics When to Use the Dell DiagnosticsStarting the Dell Diagnostics Starting the Dell Diagnostics From Your Hard DriveDell Diagnostics Main Menu What Is a Driver? DriversReinstalling Drivers Identifying DriversUsing the Dell Dimension ResourceCD Click Performance and Maintenance, and then click System Resolving Software and Hardware IncompatibilitiesReinstalling Windows XP Advanced Troubleshooting Advanced Troubleshooting Advanced Troubleshooting Adding Parts Front and Back View of the Computer Front ViewComputer to unexpectedly restart Back View Reattaching the Front Door Opening the Computer Cover Page Looking Inside Your Computer System Board Dimm A, Dimm BInstalling a PC Card Adding PC Cards OptionalPC Card Types Removing a PC Card Press the eject button, and gently remove the cardAdding Other Cards Adding Parts Adding or Replacing a Video Card Removing a Video CardInstalling a Video Card Adding Memory To microprocessor Closing the Computer Cover Adding Parts Adding Parts P e n d i Specifications MicroprocessorMemory Video Environmental Standard Settings Viewing Settings System Setup Program ScreensClearing Forgotten Passwords Replacing the Battery Dell Technical Support Policy Contacting Dell Japan KawasakiRegulatory Information D ex 108 109 110
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