Dell 1100 0820 240 530, 0660, Bahamas, Barbados, Belgium Brussels, 02 481 92, 02 713 15, Bermuda

Page 96

Country (City)	Department Name or Service Area,	Area Codes,
International Access Code	Website and E-Mail Address	Local Numbers, and
Country Code		Toll-Free Numbers
City Code

Austria (Vienna)	Website: support.euro.dell.com
International Access Code: 900 E-mail: tech_support_central_europe@dell.com
Country Code: 43	Home/Small Business Sales	0820 240 530 00
City Code: 1	Home/Small Business Fax	0820 240 530 49
	Home/Small Business Customer Care	0820 240 530 14
	Preferred Accounts/Corporate Customer Care	0820 240 530 16
	Home/Small Business Technical Support	0820 240 530 14
	Preferred Accounts/Corporate Technical Support	0660 8779
	Switchboard	0820 240 530 00

Bahamas	General Support	toll-free: 1-866-278-6818

Barbados	General Support	1-800-534-3066

Belgium (Brussels)

International Access Code: 00

Country Code: 32

City Code: 2

Website: support.euro.dell.com
E-mail for French Speaking Customers:
support.euro.dell.com/be/fr/emaildell/
Technical Support	02 481 92 88
Technical Support Fax	02 481 92 95
Customer Care	02 713 15 65
Corporate Sales	02 481 91 00
Fax	02 481 92 99
Switchboard	02 481 91 00

Bermuda	General Support	1-800-342-0671

Bolivia	General Support	toll-free: 800-10-0238

Brazil	Website: www.dell.com/br
International Access Code: 00	Customer Support, Technical Support	0800 90 3355
Country Code: 55	Technical Support Fax	51 481 5470
City Code: 51	Customer Care Fax	51 481 5480
	Sales	0800 90 3390

British Virgin Islands	General Support	toll-free: 1-866-278-6820

Brunei	Customer Technical Support (Penang, Malaysia)	604 633 4966
Country Code: 673	Customer Service (Penang, Malaysia)	604 633 4949
	Transaction Sales (Penang, Malaysia)	604 633 4955

96

Appendix

Image 96

Contents Service tag Floppy drive light Power light Power button Network adapter connectorW . d e l l . c o m s u p p o r t . d e l l . c o m September WD492 Contents Advanced Troubleshooting Using Microsoft Windows XP System Restore Resolving Software and Hardware IncompatibilitiesAppendix What Are You Looking For? Find It Here Warranty information Finding InformationFinding Information Use the Service Tag to When you useService Code to direct Order status, warranty, and repair informationSetting Up a Printer Connecting a USB PrinterSetting Up and Using Your Computer Printer CableConnecting a Parallel Printer USB connector on computerSetting Up a Home and Office Network Connecting to a Network AdapterConnecting to the Internet Network Setup WizardClick Checklist for creating a network Setting Up Your Internet Connection Click Connect to the InternetIf you have a CD, click Use the CD I got from an ISP Playing CDs and DVDs Adjusting the Volume DVD player includes the following basic buttonsAdjusting the Picture How to Copy a CD or DVDCopying CDs and DVDs 800 by 600 pixelsUsing Blank CDs and DVDs Media Type Read Write RewritableHyper-Threading Helpful TipsClick Hardware and click Device Manager Troubleshooting Tips Battery ProblemsDrive Problems Solving ProblemsCD and DVD drive problems Problems writing to a CD/DVD-RW driveMail, Modem, and Internet Problems Hard drive problemsError Messages Use these characters in filenamesIeee 1394 Device Problems Keyboard Problems Lockups and Software ProblemsComputer does not start up Computer stops respondingProgram stops responding Program crashes repeatedlyProgram is designed for an earlier Windows operating system Solid blue screen appearsMemory Problems Other software problemsMouse Problems Network Problems Power ProblemsPrinter Problems Scanner Problems Sound and Speaker Problems No sound from speakersVideo and Monitor Problems No sound from headphonesIf the screen is blank If the screen is difficult to read Solving Problems Diagnostic Lights Light Pattern Problem Description Suggested ResolutionIf the problem persists, contact Dell see Advanced TroubleshootingProblem Description Suggested Resolution Remove the card, reinstall it seeIf the problem still exists, install a If the problem persists orDetermine if a conflict exists by Restarting the computer seeSee Ensure that the cables are properlyDell Diagnostics Dell Diagnostics Main MenuOption Function Tab Function What Is a Driver? Reinstalling DriversDrivers Identifying DriversUsing Windows XP Device Driver Rollback Manually Reinstalling DriversRestoring Your Operating System Using Microsoft Windows XP System Restore Creating a Restore PointRestoring the Computer to an Earlier Operating State Using Dell PC Restore by Symantec Undoing the Last System RestoreEnabling System Restore Removing Dell PC Restore Using the Operating System CD Reinstalling Windows XPBefore You Begin Dell Operating System CDResolving Software and Hardware Incompatibilities Removing and Installing Parts Before You BeginRecommended Tools Turning Off Your ComputerBefore Working Inside Your Computer Front and Back View of the Computer Front ViewBack View Modem connector Cable from your monitor into the blue connectorRemoving the Computer Cover Computer cover Cover latch Back of computerInside View of Your Computer Floppy drive connector IDE drive connector CD/DVD drive Connector J6J1 J7J2 Main power connector J3J1Internal speaker LS9J1 Password jumper CD/DVD audio connector J9C1Memory Installation Guidelines MemoryDDR Memory Overview Installing Memory Securing clips Connector NotchCrossbar Installing a PCI Card CardsPCI Cards Securing screw Filler bracket Card Card cutoutRemoving a PCI Card Not fully seated card Fully seated card BracketFront Panel Removing the Front Panel Side hinges Front panel Top tabRemoving the Front-Panel Insert Tabs InsertDrives Reattaching the Front PanelSide hinges Front panel General Installation Guidelines Connecting Drive CablesDrive Interface Connectors Power Cable ConnectorPower cable Data cable Hard DriveRemoving a Hard Drive Hard drive Bracket tabs Drive bracket Small bracket tabs Drive bracket Hard drive ScrewsInstalling a Hard Drive Removing and Installing Parts Power cable Data cable Removing and Installing Parts Floppy DriveRemoving a Floppy Drive Installing a Floppy Drive Top bracket screw Drive bracket Floppy drivePower cable Data cable Data cable Power cable CD/DVD DriveRemoving a CD/DVD Drive Installing a CD/DVD Drive Adding a Second CD or DVD Drive Drive Alignment screwsDrive Securing screw Battery Battery Battery socket Tab Replacing the Computer CoverSpecifications Connectors Three Connector size Pins ConnectorsVideo AudioConnectors PS/2 keyboard and mouse PowerInformation Backup battery WattageSystem Setup OverviewEntering System Setup System Setup ScreensSystem Setup Options SystemIDE CD-ROM Device not installed Disabled Hyper-Threading is OffEnabled Hyper-Threading is On Life of the processor and void the warrantyCOM3 To Off, AT, PS/2, EPP, or ECPAuto, Read Only, or Off Up from Hibernate or OffEnabled or Disabled Its performance is not affectedBoot Sequence Option SettingsChanging Boot Sequence for the Current Boot Changing Boot Sequence for Future Boots Clearing Forgotten Passwords Cleaning Your Computer Computer, Keyboard, and MonitorMouse Floppy DriveDefinition of Dell-Installed Software and Peripherals Dell Technical Support Policy U.S. OnlyCDs and DVDs FCC Notices U.S. Only Definition of Third-Party Software and PeripheralsClass a Class B Contacting Dell FCC Identification InformationAntigua and Barbuda Argentina Buenos AiresAruba Toll-free0820 240 530 0660Bahamas Barbados866 440 Cayman IslandsChile Santiago 818 592 818Colombia 980-9-15-397802 2186 27 Denmark Copenhagen Website support.euro.dell.com7023 3287100 101 102 103 104 105 106 107 108 109 110 111 112 113 Index114 115 USB 116

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