Dell 745c, TJ021 manual Solving Problems, Power Connections, When to Use the Dell Diagnostics

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Power Connections

Solving Problems

Dell provides a number of tools to help you if your computer does not perform as expected. For the latest troubleshooting information available for your computer, see the Dell Support website at support.dell.com.

If computer problems occur that require help from Dell, write a detailed description of the error, beep codes, or diagnostics light patterns, record your Express Service Code and Service Tag below, and then contact Dell from the same location as your computer. For information on contacting Dell, see your online User’s Guide.

For an example of the Express Service Code and Service Tag, see "Finding Information" in your computer User’s Guide.

Express Service Code:	___________________________
Service Tag:	___________________________

Dell Diagnostics

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.

When to Use the Dell Diagnostics

If you experience a problem with your computer, perform the checks in "Solving Problems" in your online User’s Guide and run the Dell Diagnostics before you contact Dell for technical assistance. For information on contacting Dell, see your online User’s Guide.

NOTICE: The Dell Diagnostics works only on Dell™ computers.

Quick Reference Guide

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Contents W . d e l l . c o m s u p p o r t . d e l l . c o m Quick Reference GuideFebruary TJ021 Contents Contents Finding Information How to use Windows XP What Are You Looking For? Find It Here Warranty informationClick the topic that describes your problem According to the operating system you orderedWhen you use Use the ServiceWhen contacting support Appropriate for your configuration, providing criticalMini Tower Computer Front View System ViewsYou Begin on page 13 for more information Blinking green The computer is in a power-saving modeNo light The computer is turned off Steady green The computer is in a normal operating stateMini Tower Computer Back View Though the AC power available in Japan is 100 Mini Tower Computer Back-Panel ConnectorsGreen a good connection exists between a 10-Mbps network Address. For more information, see your online User’s GuideComputer CapRemoving the Computer Cover Before You BeginBefore Working Inside Your Computer Mini Tower Computer Security cable slot Cover release latch Padlock ring Inside Your Computer System Board Components Jumper Setting Description Jumper SettingsSetting Up Your Computer Set Up Your Keyboard and Mouse Set Up Your Monitor Power Connections Solving ProblemsDell Diagnostics When to Use the Dell DiagnosticsInsert the Drivers and Utilities CD Tab Function Option FunctionSystem Lights Power Light Problem Description Suggested ResolutionTechnical assistance. For information on contacting Dell, see your online User’s GuideLight Pattern Problem Description Suggested Resolution Diagnostic LightsIf the computer has a graphics card If the problem still exists, install aRestart the computer Has integrated graphics, contact DellBeep Codes Resolving Software and Hardware Incompatibilities Using Microsoft Windows XP System RestoreRestoring the Computer to an Earlier Operating State Undoing the Last System RestoreReinstalling Microsoft Windows XP Reinstalling Windows XPGetting Started Quick Reference Guide Microsoft Windows Vista Before You Begin Drivers for Your Computer Using the Drivers and Utilities CDIndex IndexIndex