Dell TJ021, 745c manual Resolving Software and Hardware Incompatibilities

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Code

Cause

Code

Cause

 

 

 

 

1-3-1 through

Memory not being properly

3-4-2

Screen retrace failure

2-4-4

identified or used

 

 

 

 

 

 

3-1-1

Slave DMA register failure

3-4-3

Search for video ROM failure

 

 

 

 

3-1-2

Master DMA register failure

4-2-1

No timer tick

 

 

 

 

3-1-3

Master interrupt mask register failure

4-2-2

Shutdown failure

 

 

 

 

4-2-3

Gate A20 failure

4-4-1

Serial or parallel port test failure

 

 

 

 

4-2-4

Unexpected interrupt in protected mode

4-4-2

Failure to decompress code to

 

 

 

shadowed memory

 

 

 

 

4-3-1

Memory failure above address 0FFFFh

4-4-3

Math-coprocessor test failure

 

 

 

 

4-3-3

Timer-chip counter 2 failure

4-4-4

Cache test failure

 

 

 

 

4-3-4

Time-of-day clock stopped

 

 

 

 

 

 

Resolving Software and Hardware Incompatibilities

If a device is either not detected during the operating system setup or is detected but incorrectly configured, you can use the Hardware Troubleshooter to resolve the incompatibility.

1Click the Start button and click Help and Support.

2Type hardware troubleshooter in the Search field and click the arrow to start the search.

3Click Hardware Troubleshooter in the Search Results list.

4In the Hardware Troubleshooter list, click I need to resolve a hardware conflict on my computer, and click Next.

Using Microsoft Windows XP System Restore

The Microsoft Windows XP operating system provides System Restore to allow you to return your computer to an earlier operating state (without affecting data files) if changes to the hardware, software, or other system settings have left the computer in an undesirable operating state. See the Windows Help and Support Center for information on using System Restore. To access the Windows Help and Support Center, see "Windows Help and Support Center" on page 6.

NOTICE: Make regular backups of your data files. System Restore does not monitor your data files or recover them.

Creating a Restore Point

1Click the Start button and click Help and Support.

2Click System Restore.

3Follow the instructions on the screen.

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Quick Reference Guide

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Contents Quick Reference Guide W . d e l l . c o m s u p p o r t . d e l l . c o mFebruary TJ021 Contents Contents Finding Information What Are You Looking For? Find It Here Warranty information How to use Windows XPClick the topic that describes your problem According to the operating system you orderedUse the Service When you useWhen contacting support Appropriate for your configuration, providing criticalSystem Views Mini Tower Computer Front ViewBlinking green The computer is in a power-saving mode You Begin on page 13 for more informationNo light The computer is turned off Steady green The computer is in a normal operating stateMini Tower Computer Back View Mini Tower Computer Back-Panel Connectors Though the AC power available in Japan is 100Address. For more information, see your online User’s Guide Green a good connection exists between a 10-Mbps networkComputer CapBefore You Begin Removing the Computer CoverBefore Working Inside Your Computer Mini Tower Computer Security cable slot Cover release latch Padlock ring Inside Your Computer System Board Components Jumper Settings Jumper Setting DescriptionSetting Up Your Computer Set Up Your Keyboard and Mouse Set Up Your Monitor Solving Problems Power ConnectionsDell Diagnostics When to Use the Dell DiagnosticsInsert the Drivers and Utilities CD Option Function Tab FunctionPower Light Problem Description Suggested Resolution System LightsTechnical assistance. For information on contacting Dell, see your online User’s GuideDiagnostic Lights Light Pattern Problem Description Suggested ResolutionIf the problem still exists, install a If the computer has a graphics cardRestart the computer Has integrated graphics, contact DellBeep Codes Using Microsoft Windows XP System Restore Resolving Software and Hardware IncompatibilitiesUndoing the Last System Restore Restoring the Computer to an Earlier Operating StateReinstalling Windows XP Reinstalling Microsoft Windows XPGetting Started Quick Reference Guide Microsoft Windows Vista Before You Begin Using the Drivers and Utilities CD Drivers for Your ComputerIndex IndexIndex
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