Dell D03M setup guide Getting Help

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Getting Help

If you experience a problem with your computer, you can complete the following steps to diagnose and troubleshoot the problem:

1.See “Solving Problems” on page 31 for information and procedures that pertain to the problem your computer is experiencing.

2.See “Dell Diagnostics” on page 42 for procedures on how to run Dell Diagnostics.

3.Fill out the “Diagnostic Checklist” on page 60.

4.Use Dell’s extensive suite of online services available at Dell Support (support.dell.com) for help with installation and troubleshooting procedures. See “Online Services” on page 55 for a more extensive list of Dell Support online.

5.If the preceding steps have not resolved the problem, see “Before You Call” on page 59.

NOTE: Call Dell Support from a telephone near or at the computer so that the support staff can assist you with any necessary procedures.

NOTE: Dell’s Express Service Code system may not be available in all countries.

When prompted by Dell’s automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions.

NOTE: Some of the services are not always available in all locations outside the continental U.S. Call your local Dell representative for information on availability.

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Contents SETUP GUIDE Page SETUP GUIDE September 2010 P/N Hpxjp Rev. A00 Contents Finding More Information Resources Specifications Appendix Setting Up Your XPS Desktop Lifting Your Computer Before Setting Up Your Computer Connect the Display Connection Type Computer Cable Display Connect the Keyboard and Mouse Connect the Network Cable Optional Connect the Power Cable Press the Power Button Set Up the Operating System Create System Recovery Media Recommended Setting Up a Wired Connection Set Up the TV Tuner OptionalConnect to the Internet Optional Setting Up Your Internet Connection Setting Up a Wireless ConnectionSetting Up Your XPS Desktop Front View Features Using Your XPS DesktopUsing Your XPS Desktop Top View Features Using Your XPS Desktop Using Your XPS Desktop Using Your XPS Desktop Back View Features Using Your XPS Desktop Back Panel Connectors Using Your XPS Desktop Productivity and Communication Software FeaturesEntertainment and Multimedia Remove a Category or Icon Dell DockAdd a Category Add an IconDell DataSafe Online Backup Beep Codes Solving ProblemsWireless Connections Network ProblemsWired Connections Power Problems Memory Problems Lockups and Software Problems Solving Problems Solving Problems Dell Support Center Using Support ToolsMy Dell Downloads System Messages Using Support Tools Hardware Troubleshooter Dell DiagnosticsStarting Dell Diagnostics Starting Dell PC Checkup Restoring Your Operating System Starting System Restore System RestoreUndoing the Last System Restore Dell DataSafe Local BackupDell DataSafe Local Backup Basic Upgrading to Dell DataSafe Local Backup Professional System Recovery Media Starting Dell Factory Image Restore Dell Factory Image RestoreRestoring Your Operating System Getting Help DellConnect Technical Support and Customer ServiceDell Support Websites Online ServicesDell Support E-mail Addresses Product Information Automated Order-Status ServiceReturning Items for Repair Under Warranty or for Credit Getting Help Before You Call Locating Your Service Tag and Express Service CodeGetting Help Contacting Dell If you need to See Finding More Information and ResourcesFinding More Information and Resources System Chipset SpecificationsComputer Model ProcessorAudio MemoryVideo External Connectors Internal ConnectorsPhysical BatteryPower CommunicationComputer Environment Appendix Index ISP Index
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