Dell Area-51 ALX manual Starting Alienware Diagnostics From the Support CD/DVD

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Alienware® Diagnostics

If you experience a problem with your Alienware desktop, run the Alienware Diagnostics. It is recommended that you print these procedures before you begin.

NOTE: Back up all data before initiating a system recovery. Backup functionality is included in AlienRespawn™ v2.0, but as a precaution it would be better to backup critical files onto an external media before initiating recovery.

NOTE: The Support CD/DVD contains drivers for your computer. You can also download the latest drivers and software for your computer from support.dell.com.

Review your desktop’s configuration information, and ensure that the device that you want to test appears in the system setup program and is active. Start the Alienware Diagnostics from the Support CD/DVD.

Starting Alienware Diagnostics From the Support CD/DVD

1.Insert the Support CD/DVD.

2.Shut down and restart the desktop.

When the Alienware logo appears, press <F12> immediately.

NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows® desktop; then, shut down your computer and try again.

CHAPTER 6: TROUBLESHOOTING

NOTE: The next steps change the boot sequence for one time only. On the next start-up, the computer boots according to the devices specified in the system setup program.

3.When the boot device list appears, highlight CD/DVD/CD-RW and press <Enter>.

4.Select Boot from CD-ROM from the menu that appears and press <Enter>.

5.Select Alienware Diagnostics from the numbered list. If multiple versions are listed, select the version appropriate for your computer.

6.When the Alienware Diagnostics Main Menu appears, select the test you want to run.

NOTE: Write down any error codes and problem descriptions exactly as they appear and follow the instructions on the screen.

7.After all tests have completed, close the test window to return to the Alienware Diagnostics Main Menu.

8.Remove your Support CD/DVD, then close the Main Menu window to exit the Alienware Diagnostics and restart the computer.

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Contents Alienware Desktop Manual 02 /02 Contents Basic Specifications Introduction Setting UP Your Desktop Product Documentation and Media Before Setting Up Your DesktopPlacing Your Desktop Connect the Display Connect the Network Cable Optional Connect the Power Cable Connect to the Internet Optional Set Up Microsoft WindowsSetting Up Your Internet Connection Getting to Know Your Desktop Alienhead Front View FeaturesAppropriate connectors Back View FeaturesBack Panel Connectors Accessing the Top Panel Connectors Top View FeaturesBack Light Button Headphone connector Connects to headphones Top Panel ConnectorsConnecting Devices Connecting External Speakers Connecting a Plug and Play Printer Connecting PrintersConnecting Ieee 1394 FireWire Devices Connecting USB DevicesConnecting a Non Plug and Play Printer Using Your Desktop Working With RAID Alienware Command CenterAlienFX AlienFusionRAID Level 026 /026 Optimizing Performance System Setup Configuring the BiosEntering System Setup System Setup ScreensSystem Setup Options Sata LAN1 BCM5784 Device Suspend Mode Adjust CPU BClk MHz CPU Temperature Sensor Installing Additional or Replacement Components Turning Off Your Desktop Before You BeginBefore Working Inside Your Desktop Opening and Closing the Side Panel Inside View of Your Computer Removing and Replacing Memory Modules Memory module connector Securing clips Tab Notch041 /041 Side panel Release panel Removing and Replacing Hard Drives043 /043 Removing and Replacing Expansion Cards 045/045 Troubleshooting Basic Hints and Tips Backup and General MaintenancePre-Boot System Assessment PSA Software Diagnostic ToolsStarting Alienware Diagnostics From the Support CD/DVD Alienware DiagnosticsCD-ROM, DVD-ROM, CD-R/W, DVD±R/W, or Blu-ray Disc Drive Answers to Common ProblemsComputer does not recognize the disc or drive An audio CD does not produce soundComputer fails the Post ComputerComputer stops responding or a solid blue screen appears Program stops responding or crashes repeatedlyOther software problems Internet Hard Drive ProblemsInternet connection is slow Memory KeyboardMouse DisplayIf the display is blank If the display is difficult to readPrinter PowerPrinter does not turn on Printer does not printSpeakers Game ControllersComputer does not recognize the game controller There is no sound from the speakersSystem Recovery AlienRespawn Using AlienRespawnMicrosoft System Restore Recovery OptionsAdvanced Recovery Factory System RecoveryTo Enable or Change Password Settings Password ProtectionAlienRespawn v2.0 Disc Dell DataSafe Local BackupTo Use the AlienRespawn v2.0 Disc 063/063 Basic Specifications USB PCI Non-Operating Grms Computer Use Computer SetupElectrostatic Discharge ESD Warning When Should You Contact Alienware? General Safety PrecautionsReplacement Components or Accessories Websites Appendix B Contacting AlienwareNvidia GeForce GTX 295 Graphics Cards Appendix C Important Information0K830RA00