Dell A180, A100 Reinstalling Software, Finding Information, Dell Technical Update Service

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Contents
Error Messages	34
System Messages	40
Troubleshooting Software and	42
Hardware Problems	42
Dell Diagnostics	42

Troubleshooting Tips	45
Power Problems	45
Memory Problems	46
Lockups and Software	47
Problems	47
Dell Technical Update Service . . . 49
Reinstalling Software	51
Drivers	51
Identifying Drivers	51

Reinstalling Drivers and

Utilities . . . . . . . . . . . . . . . 51

Restoring Your Operating

System	54
Using Microsoft® Windows®
System Restore	54
Using Dell™ Factory Image	56
Restore	56
Using the Operating System	57
Media	57
Finding Information	59
Getting Help	63
Obtaining Assistance	63
Technical Support and Customer	64
Service	64

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Contents Setup Quick Reference Guide Model Dcmtlf July U792G Contents Reinstalling Software Dell Technical Update ServiceFinding Information Technical Support and CustomerAutoTech Service Automated Order-Status Contents About Your Computer Front ViewBack View Back Panel Connectors Vostro A100Vostro A180 Setting Up Your Computer Quick SetupSetting Up Your Computer Internet service Installing Your Computer in an Enclosure Connecting to the Internet Setting Up Your Internet Connection Microsoft Windows Vista Operating SystemTransferring Information to a New Computer Setting Up Your Computer Specifications ProcessorMB for Intel Pentium Dual-Core processor System Information Vostro A100 Vostro A18010/100 communication Interrupt levels Bios chip NvramMemory Vostro A100 Vostro A180 Video Vostro A100 Type Integrated Intel integrated video GMAThan 512 MB AudioExpansion Bus Vostro A100 Vostro A180 PCI Express One PCI Express lanePCI Express lanes Drives Vostro A100 Vostro A180Connectors Vostro A100 Vostro A180 System board connectors Two 7-pin connectors Four 7-pin connectorsOne 34-pin connector One 4-pin connectorControls and Lights Vostro A100 Vostro A180 Green light Power on state Controls and Lights Vostro A100Rear of computer Yellow blinking lightPower PhysicalEnvironmental Altitude 15.2 to 3048 m -50 to 10,000 ft15.2 to 10,668 m -50 to 35,000 ft Airborne contaminant levelTroubleshooting Power LightsTools Beep CodesCode Description Suggested Remedy Repetitive Code Description Error Messages DA T a Error The hard drive cannot read the dataDo not use these characters in filenames T E N D E D M E M O R Y S I Z E H a SY B O a R D C L O C K L I N E F a I L U R E For C E N S E D C O N T E N T I S N O T a C C E S S I B L E I N OP E R a T I N G S YS T E M N O T F O U N D Click Uninstall See the program documentation for installation instructionsSystem Messages T R E a D Y Insert a disk into the drive and try againR D -D I S K D R I V E R E a D F a I L U R E Dell Diagnostics Troubleshooting Software and Hardware ProblemsTo start the Hardware Troubleshooter When to Use the Dell Diagnostics Starting the Dell Diagnostics From Your Hard DriveInsert the Drivers and Utilities media Type 1 to start the CD menu and press Enter to proceedPower Problems Troubleshooting TipsFollow these tips when troubleshooting your computer Ensure that the display is connected and powered on Memory ProblemsReseat the memory modules see your Run the Dell Diagnostics see Dell Diagnostics on Lockups and Software Problems Computer does not start upComputer stops responding Then reinstall the program Program stops respondingProgram crashes repeatedly Solid blue screen appearsOther software problems Dell Technical Update ServiceTroubleshooting Reinstalling Software DriversIdentifying Drivers Click Properties→ Device ManagerUsing the Drivers and Utilities Media Click the Drivers tab→ Roll Back DriverManually Reinstalling Drivers At the Welcome Dell System Owner screen, click NextUsing Microsoft Windows System Restore Restoring Your Operating SystemStarting System Restore Undoing the Last System RestoreClick Start Click Undo my last restoration and click NextDell Factory Image Restore Windows Vista Only Using Dell Factory Image RestoreSelect Repair Your Computer Click Dell Factory Image Restore Using the Operating System Media Before you BeginClick Finish to restart the computer Reinstalling Windows If the Install Windows message appears, click ExitFinding Information Operating System MediaDocument/Media/Label Contents Drivers and Utilities Media Safety, Regulatory, Warranty, and SupportBe found at support.dell.com DocumentationDocument/Media/Label Contents Support.dell.comDell Technology Guide Microsoft Windows License LabelFinding Information Getting Help Fill out the Diagnostics Checklist onObtaining Assistance Online Services Technical Support and Customer ServiceAutoTech Service Automated Order-Status ServiceProblems With Your Order Product InformationBefore You Call Diagnostics Checklist Name DateContacting Dell For customers in the United States, call 800-WWW DellGetting Help Beep codes IndexContacting Dell, 63 License label Media Operating system Dell Factory Image Restore, 56 media Operating System media, 59 operating system product keySetup computer Index Index