Dell A180, A100 specifications Insert the Drivers and Utilities media

Page 44

Troubleshooting

NOTE: If you see a message stating that no diagnostics utility partition has been found, run the Dell Diagnostics from the Drivers and Utilities media.

4Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard drive, and follow the instructions on the screen.

Starting the Dell Diagnostics From the Dell Drivers and Utilities Media

1Insert the Drivers and Utilities media.

2Shut down and restart the computer.

3When the DELL logo appears, press <F12> immediately.

NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows® desktop; then, shut down your computer and try again.

NOTE: The next steps change the boot sequence for one time only. On the next start-up, the computer starts according to the devices specified in the system setup program.

4When the boot device list appears, highlight CD/DVD/CD-RWand press <Enter>.

5Select the Boot from CD-ROMoption from the menu that appears and press <Enter>.

6Type 1 to start the CD menu and press <Enter> to proceed.

7Select Run the 32 Bit Dell Diagnostics from the numbered list. If multiple versions are listed, select the version that is appropriate for your computer.

8When the Dell Diagnostics Main Menu appears, select the test that you want to run, and follow the instructions on the screen.

44

Image 44

Contents Setup Quick Reference Guide Model Dcmtlf July U792G Contents Reinstalling Software Dell Technical Update ServiceFinding Information Technical Support and CustomerAutoTech Service Automated Order-Status Contents About Your Computer Front ViewBack View Back Panel Connectors Vostro A100Vostro A180 Setting Up Your Computer Quick SetupSetting Up Your Computer Internet service Installing Your Computer in an Enclosure Connecting to the Internet Setting Up Your Internet Connection Microsoft Windows Vista Operating SystemTransferring Information to a New Computer Setting Up Your Computer Specifications ProcessorMB for Intel Pentium Dual-Core processor System Information Vostro A100 Vostro A180Memory Vostro A100 Vostro A180 Interrupt levels Bios chip Nvram10/100 communication Video Vostro A100 Type Integrated Intel integrated video GMAThan 512 MB AudioExpansion Bus Vostro A100 Vostro A180 PCI Express One PCI Express lanePCI Express lanes Drives Vostro A100 Vostro A180Connectors Vostro A100 Vostro A180 System board connectors Two 7-pin connectors Four 7-pin connectorsOne 34-pin connector One 4-pin connectorControls and Lights Vostro A100 Vostro A180 Green light Power on state Controls and Lights Vostro A100Rear of computer Yellow blinking lightPower PhysicalEnvironmental Altitude 15.2 to 3048 m -50 to 10,000 ft15.2 to 10,668 m -50 to 35,000 ft Airborne contaminant levelTroubleshooting Power LightsTools Beep CodesCode Description Suggested Remedy Repetitive Code Description Error Messages DA T a Error The hard drive cannot read the dataDo not use these characters in filenames T E N D E D M E M O R Y S I Z E H a SY B O a R D C L O C K L I N E F a I L U R E For C E N S E D C O N T E N T I S N O T a C C E S S I B L E I N OP E R a T I N G S YS T E M N O T F O U N D Click Uninstall See the program documentation for installation instructionsSystem Messages T R E a D Y Insert a disk into the drive and try again R D -D I S K D R I V E R E a D F a I L U R E To start the Hardware Troubleshooter Troubleshooting Software and Hardware ProblemsDell Diagnostics When to Use the Dell Diagnostics Starting the Dell Diagnostics From Your Hard DriveInsert the Drivers and Utilities media Type 1 to start the CD menu and press Enter to proceedFollow these tips when troubleshooting your computer Troubleshooting TipsPower Problems Reseat the memory modules see your Memory ProblemsEnsure that the display is connected and powered on Computer stops responding Lockups and Software Problems Computer does not start upRun the Dell Diagnostics see Dell Diagnostics on Then reinstall the program Program stops respondingProgram crashes repeatedly Solid blue screen appearsOther software problems Dell Technical Update ServiceTroubleshooting Reinstalling Software DriversIdentifying Drivers Click Properties→ Device ManagerUsing the Drivers and Utilities Media Click the Drivers tab→ Roll Back DriverManually Reinstalling Drivers At the Welcome Dell System Owner screen, click NextUsing Microsoft Windows System Restore Restoring Your Operating SystemStarting System Restore Undoing the Last System RestoreClick Start Click Undo my last restoration and click NextSelect Repair Your Computer Using Dell Factory Image RestoreDell Factory Image Restore Windows Vista Only Click Finish to restart the computer Using the Operating System Media Before you BeginClick Dell Factory Image Restore Reinstalling Windows If the Install Windows message appears, click ExitFinding Information Operating System MediaDocument/Media/Label Contents Drivers and Utilities Media Safety, Regulatory, Warranty, and SupportBe found at support.dell.com DocumentationDocument/Media/Label Contents Support.dell.comDell Technology Guide Microsoft Windows License LabelFinding Information Obtaining Assistance Fill out the Diagnostics Checklist onGetting Help Online Services Technical Support and Customer ServiceAutoTech Service Automated Order-Status ServiceProblems With Your Order Product InformationBefore You Call Diagnostics Checklist Name DateContacting Dell For customers in the United States, call 800-WWW DellGetting Help Contacting Dell, 63 IndexBeep codes License label Media Operating system Dell Factory Image Restore, 56 media Operating System media, 59 operating system product keySetup computer Index Index