Dell A180, A100 Program stops responding, Program crashes repeatedly, Solid blue screen appears

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If necessary, uninstall

Troubleshooting

A program stops responding

E N D T H E P R O G R A M —

1Press <Ctrl><Shift><Esc> simultaneously to access the Task Manager, and click the Applications tab.

2Click to select the program that is no longer responding, and click End Task.

A program crashes repeatedly

NOTE: Most software includes installation instructions in its documentation or on a floppy disk, CD, or DVD.

C H E C K T H E S O F T W A R E

D O C U M E N T A T I O N —

and then reinstall the program.

A program is designed for an earlier Microsoft® Windows® operating system

R U N T H E PR O G R A M C O M P A T I B I L I T Y W I Z A R D —

Windows Vista:

The Program Compatibility Wizard configures a program so that it runs in an environment similar to non-Windows Vista operating system environments.

1Click Start → Control Panel→ Programs→ Use an older program with this version of Windows.

2In the welcome screen, click Next.

3Follow the instructions on the screen.

A solid blue screen appears

TU R N T H E C O M P U T E R O F F — If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds (until the computer turns off), and then restart your computer.

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Contents Setup Quick Reference Guide Model Dcmtlf July U792G Contents Reinstalling Software Dell Technical Update ServiceFinding Information Technical Support and CustomerAutoTech Service Automated Order-Status Contents About Your Computer Front ViewBack View Back Panel Connectors Vostro A100Vostro A180 Setting Up Your Computer Quick SetupSetting Up Your Computer Internet service Installing Your Computer in an Enclosure Connecting to the Internet Setting Up Your Internet Connection Microsoft Windows Vista Operating SystemTransferring Information to a New Computer Setting Up Your Computer Specifications ProcessorMB for Intel Pentium Dual-Core processor System Information Vostro A100 Vostro A180Interrupt levels Bios chip Nvram 10/100 communicationMemory Vostro A100 Vostro A180 Video Vostro A100 Type Integrated Intel integrated video GMAThan 512 MB AudioExpansion Bus Vostro A100 Vostro A180 PCI Express One PCI Express lanePCI Express lanes Drives Vostro A100 Vostro A180Connectors Vostro A100 Vostro A180 System board connectors Two 7-pin connectors Four 7-pin connectorsOne 34-pin connector One 4-pin connectorControls and Lights Vostro A100 Vostro A180 Green light Power on state Controls and Lights Vostro A100Rear of computer Yellow blinking lightPower PhysicalEnvironmental Altitude 15.2 to 3048 m -50 to 10,000 ft15.2 to 10,668 m -50 to 35,000 ft Airborne contaminant levelTroubleshooting Power LightsTools Beep CodesCode Description Suggested Remedy Repetitive Code Description Error Messages DA T a Error The hard drive cannot read the dataDo not use these characters in filenames T E N D E D M E M O R Y S I Z E H a SY B O a R D C L O C K L I N E F a I L U R E For C E N S E D C O N T E N T I S N O T a C C E S S I B L E I N OP E R a T I N G S YS T E M N O T F O U N D Click Uninstall See the program documentation for installation instructionsSystem Messages T R E a D Y Insert a disk into the drive and try againR D -D I S K D R I V E R E a D F a I L U R E Troubleshooting Software and Hardware Problems Dell DiagnosticsTo start the Hardware Troubleshooter When to Use the Dell Diagnostics Starting the Dell Diagnostics From Your Hard DriveInsert the Drivers and Utilities media Type 1 to start the CD menu and press Enter to proceedTroubleshooting Tips Power ProblemsFollow these tips when troubleshooting your computer Memory Problems Ensure that the display is connected and powered onReseat the memory modules see your Lockups and Software Problems Computer does not start up Run the Dell Diagnostics see Dell Diagnostics onComputer stops responding Then reinstall the program Program stops respondingProgram crashes repeatedly Solid blue screen appearsOther software problems Dell Technical Update ServiceTroubleshooting Reinstalling Software DriversIdentifying Drivers Click Properties→ Device ManagerUsing the Drivers and Utilities Media Click the Drivers tab→ Roll Back DriverManually Reinstalling Drivers At the Welcome Dell System Owner screen, click NextUsing Microsoft Windows System Restore Restoring Your Operating SystemStarting System Restore Undoing the Last System RestoreClick Start Click Undo my last restoration and click NextUsing Dell Factory Image Restore Dell Factory Image Restore Windows Vista OnlySelect Repair Your Computer Using the Operating System Media Before you Begin Click Dell Factory Image RestoreClick Finish to restart the computer Reinstalling Windows If the Install Windows message appears, click ExitFinding Information Operating System MediaDocument/Media/Label Contents Drivers and Utilities Media Safety, Regulatory, Warranty, and SupportBe found at support.dell.com DocumentationDocument/Media/Label Contents Support.dell.comDell Technology Guide Microsoft Windows License LabelFinding Information Fill out the Diagnostics Checklist on Getting HelpObtaining Assistance Online Services Technical Support and Customer ServiceAutoTech Service Automated Order-Status ServiceProblems With Your Order Product InformationBefore You Call Diagnostics Checklist Name DateContacting Dell For customers in the United States, call 800-WWW DellGetting Help Index Beep codesContacting Dell, 63 License label Media Operating system Dell Factory Image Restore, 56 media Operating System media, 59 operating system product keySetup computer Index Index