Dell A180, A100 specifications Troubleshooting Software and Hardware Problems, Dell Diagnostics

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Troubleshooting

NOTICE - HA R D D R I V E SELF MONITORING SYSTEM H A S R E P O R T E D

T H A T A P A R A M E T E R H A S E X C E E D E D I T S N O R M A L O P E R A T I N G R A N G E . DE L L

R E C O M M E N D S T H A T Y O U B A C K U P Y O U R D A T A R E G U L A R L Y. A P A R A M E T E R O U T O F R A N G E M A Y O R M A Y N O T I N D I C A T E A

P O T E N T I A L H A R D D R I V E P R O B L E M —

S.M.A.R.T error, possible hard drive failure. This feature can be enabled or disabled in BIOS setup.

Troubleshooting Software and Hardware Problems

If a device is either not detected during the operating system setup or is detected but incorrectly configured, you can use the Hardware Troubleshooter to resolve the incompatibility.

To start the Hardware Troubleshooter:

Windows Vista:

1Click the Windows Vista Start button , and click Help and Support.

2Type hardware troubleshooter in the search field and press <Enter> to start the search.

3In the search results, select the option that best describes the problem and follow the remaining troubleshooting steps.

Dell Diagnostics

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer.

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Contents Setup Quick Reference Guide Model Dcmtlf July U792G Contents Finding Information Reinstalling SoftwareDell Technical Update Service Technical Support and CustomerAutoTech Service Automated Order-Status Contents About Your Computer Front ViewBack View Back Panel Connectors Vostro A100Vostro A180 Setting Up Your Computer Quick SetupSetting Up Your Computer Internet service Installing Your Computer in an Enclosure Connecting to the Internet Setting Up Your Internet Connection Microsoft Windows Vista Operating SystemTransferring Information to a New Computer Setting Up Your Computer MB for Intel Pentium Dual-Core processor SpecificationsProcessor System Information Vostro A100 Vostro A180Interrupt levels Bios chip Nvram 10/100 communicationMemory Vostro A100 Vostro A180 Than 512 MB Video Vostro A100Type Integrated Intel integrated video GMA AudioExpansion Bus Vostro A100 Vostro A180 PCI Express lanes PCI Express OnePCI Express lane Drives Vostro A100 Vostro A180Connectors Vostro A100 Vostro A180 One 34-pin connector System board connectorsTwo 7-pin connectors Four 7-pin connectors One 4-pin connectorControls and Lights Vostro A100 Vostro A180 Rear of computer Green light Power on stateControls and Lights Vostro A100 Yellow blinking lightPower PhysicalEnvironmental 15.2 to 10,668 m -50 to 35,000 ft Altitude15.2 to 3048 m -50 to 10,000 ft Airborne contaminant levelTools TroubleshootingPower Lights Beep CodesCode Description Suggested Remedy Repetitive Code Description Error Messages DA T a Error The hard drive cannot read the dataDo not use these characters in filenames T E N D E D M E M O R Y S I Z E H a SY B O a R D C L O C K L I N E F a I L U R E For C E N S E D C O N T E N T I S N O T a C C E S S I B L E I N OP E R a T I N G S YS T E M N O T F O U N D Click Uninstall See the program documentation for installation instructionsSystem Messages T R E a D Y Insert a disk into the drive and try againR D -D I S K D R I V E R E a D F a I L U R E Troubleshooting Software and Hardware Problems Dell DiagnosticsTo start the Hardware Troubleshooter When to Use the Dell Diagnostics Starting the Dell Diagnostics From Your Hard DriveInsert the Drivers and Utilities media Type 1 to start the CD menu and press Enter to proceedTroubleshooting Tips Power ProblemsFollow these tips when troubleshooting your computer Memory Problems Ensure that the display is connected and powered onReseat the memory modules see your Lockups and Software Problems Computer does not start up Run the Dell Diagnostics see Dell Diagnostics onComputer stops responding Program crashes repeatedly Then reinstall the programProgram stops responding Solid blue screen appearsOther software problems Dell Technical Update ServiceTroubleshooting Identifying Drivers Reinstalling SoftwareDrivers Click Properties→ Device ManagerUsing the Drivers and Utilities Media Click the Drivers tab→ Roll Back DriverManually Reinstalling Drivers At the Welcome Dell System Owner screen, click NextUsing Microsoft Windows System Restore Restoring Your Operating SystemClick Start Starting System RestoreUndoing the Last System Restore Click Undo my last restoration and click NextUsing Dell Factory Image Restore Dell Factory Image Restore Windows Vista OnlySelect Repair Your Computer Using the Operating System Media Before you Begin Click Dell Factory Image RestoreClick Finish to restart the computer Reinstalling Windows If the Install Windows message appears, click ExitFinding Information Operating System MediaBe found at support.dell.com Document/Media/Label Contents Drivers and Utilities MediaSafety, Regulatory, Warranty, and Support DocumentationDell Technology Guide Document/Media/Label ContentsSupport.dell.com Microsoft Windows License LabelFinding Information Fill out the Diagnostics Checklist on Getting HelpObtaining Assistance Online Services Technical Support and Customer ServiceAutoTech Service Automated Order-Status ServiceProblems With Your Order Product InformationBefore You Call Diagnostics Checklist Name DateContacting Dell For customers in the United States, call 800-WWW DellGetting Help Index Beep codesContacting Dell, 63 License label Media Operating system Dell Factory Image Restore, 56 media Operating System media, 59 operating system product keySetup computer Index Index