D-Link DIR-615 manual Contacting Technical Support, For customers within the United States

Page 110

Appendix D - Contacting Technical Support

Contacting Technical Support

U.S. and Canadian customers can contact D-Link technical support through our web site or by phone.

Before you contact technical support, please have the following ready:

•Model number of the product (e.g. DIR-615)

•Hardware Revision (located on the label on the bottom of the router (e.g. rev C1))

•Serial Number (s/n number located on the label on the bottom of the router).

You can find software updates and user documentation on the D-Link website as well as frequently asked questions and answers to technical issues.

For customers within the United States:

For customers within Canada:

Phone Support:

Phone Support:

(877) 453-5465

(800) 361-5265

Internet Support:

Internet Support:

http://support.dlink.com

http://support.dlink.com

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Contents Page Trademarks PrefaceManual Revisions Date DescriptionTable of Contents Networking Basics Wireless SecurityWarranty RegistrationProductPackageOverviewContents Computer with the following CD Installation WizardSystem Requirements Browser RequirementsFeatures Hardware Overview ConnectionsInternet LED Power LEDLEDs Local Network LEDsInstallation Before you BeginWireless Installation Considerations Network Diagram Connect to Cable/DSL/Satellite Modem Connect to Another Router Installation Getting Started Configuration Web-based Configuration UtilityInternet Connection Setup Wizard Configuration Configuration Configuration Configuration Internet Connection is drop-down menu Manual ConfigurationDynamic Cable MAC Address Dynamic IP Address DhcpMy Internet Connection Host Name Manual My Internet Select PPPoE Username/Password fromPPPoE DSL Pptp Subnet Mask Pptp Gateway Address ModeUsername Password Page L2TP Page Static IP Address Wireless Settings Manual Wireless Network Setup Page Network Settings Dhcp Server Settings Clients Dhcp ReservationNumber Page Virtual Server Configuration Port Forwarding Application Rules QoS Engine SpeedNetwork Filters Access Control Access Control WizardAccess Control Wizard Access Control Wizard Website Filters Website URL DomainInbound Filters IP Address Firewall SettingsEnable SPI NAT Endpoint Filtering Advanced Wireless Settings Transmit Power Set the transmit power of the antennasMulticast Streams Advanced Network SettingsUPnP Settings IPv6 Link-Local Connectivity Autoconfiguration Type Select Stateful DHCPv6 or Stateless Static IPv6 StatefulStatic IPv6 Stateless Lifetime minutesDHCPv6 Stateful DHCPv6 Stateless IPv6 over PPPoE Stateful AddressCheck to enable the Autoconfiguration feature IPv6 over PPPoE Stateless Lifetime Address Address Autoconfiguration featureTo 4 Tunneling Stateful To 4 Tunneling Stateless IPv6 in IPv4 Tunneling Stateful IPv6 in IPv4 Tunneling Stateless Administrator Settings Time Settings SysLog SysLog Server SysLog ServerMail Settings Authentication authenticationSystem Settings Update Firmware Check Email Notification of Newer FirmwareDdns System Check Schedules Device Information Igmp Multicast Log Stats Internet Sessions Page Wireless Support Wireless Security What is WPA?Wireless Connection Setup Wizard Security Security Add Wireless Device with WPS Wizard Configure WPA-Personal PSK Configure WPA-Enterprise Radius Added overheadSecurity Connect to a Wireless Network Using Windows VistaConfigure WPA/WPA2 Connecting to a Wireless Network Connect Using WCN Using Windows XP Configure WPA-PSK Connecting to a Wireless Network Troubleshooting Why can’t I access the web-based configuration utility?What can I do if I forgot my password? Troubleshooting Troubleshooting Wireless Basics What is Wireless? Wireless Local Area Network WlanSmall Office and Home Office Wireless Personal Area Network WpanHome Centralize your router or Access Point Eliminate InterferenceWireless Modes SecurityNetworking Basics Check your IP addressStatically Assign an IP address StepTechnical Specifications Contacting Technical Support For customers within the United StatesWarranty Limited WarrantySubmitting a Claim Limited Software WarrantyNon-Applicability of Warranty What Is Not Covered Disclaimer of Other WarrantiesTrademarks Limitation of LiabilityGoverning Law Copyright StatementFCC Caution CE Mark WarningFCC Statement FCC Radiation Exposure StatementRèglement d’Industry Canada IC statementIC Radiation Exposure Statement Registration
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