Linksys RT31P2-NA manual Firmware upgrade failed, My DSL service’s PPPoE is always disconnecting

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Broadband Router with 2 Phone Ports

16.The firmware upgrade failed.

The upgrade could have failed for a number of reasons. Follow these steps to upgrade the firmware:

A.If the firmware upgrade failed, use the TFTP program (it was downloaded along with the firmware). Open the pdf that was downloaded along with the firmware and TFTP program, and follow the pdf’s instructions.

B.Set a static IP address on the PC; refer to “Problem #4, I need to set a static IP address on a PC.” Use the following IP address settings for the computer you are using:

IP Address: 192.168.15.50

Subnet Mask: 255.255.255.0

Gateway: 192.168.15.1

C.Perform the upgrade using the TFTP program or the Router’s Web-based Utility through its Administration => Firmware Upgrade tab.

17.My DSL service’s PPPoE is always disconnecting.

PPPoE is not actually a dedicated or always-on connection. The DSL ISP can disconnect the service after a period of inactivity, just like a normal phone dial-up connection to the Internet. There is a setup option to “keep alive” the connection. This may not always work, so you may need to re-establish connection periodically.

A.To connect to the Router, go to the web browser, and enter http://192.168.15.1 or the IP address of the Router.

B.Enter the password, if asked. (The default password is admin.)

C.On the Basic Setup tab, select the option Keep Alive, and set the Redial Period option at 20 (seconds).

D.Click the Save Settings button.

E.Click the Status tab, and click the Connect button.

F.You may see the login status display as Connecting. Press the F5 key to refresh the screen, until you see the login status display as Connected.

If the connection is lost again, follow steps E and F to re-establish connection.

18.I can't access my email, web, or VPN, or I am getting corrupted data from the Internet.

The Maximum Transmission Unit (MTU) setting may need to be adjusted. By default, the MTU is set at 1500. For most DSL users, it is strongly recommended to use MTU 1492. If you are having some difficulties, perform the following steps:

A.To connect to the Router, go to the web browser, and enter http://192.168.15.1 or the IP address of the Router.

Appendix A: Troubleshooting

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Common Problems and Solutions

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Contents Broadband Router Word definition How to Use this GuideCopyright and Trademarks Table of Contents Appendix B Upgrading Firmware Appendix a TroubleshootingCommon Problems and Solutions Frequently Asked Questions Ethernet AdapterBack Panel Front Panel23 Applications & Gaming Tab DMZ Introduction WelcomeWhat’s in this Guide? Broadband Router with 2 Phone Ports Use of IP Addresses Networking BasicsAn Introduction to Local Area Networks Networking Basics Use of IP Addresses Getting to Know the Router Phone2Front Panel Connecting the Router OverviewConnection Instructions Connect a PCSecurity Configuring the RouterSetup Applications & Gaming AdministrationVoice StatusInternet Setup How to Access the Web-based UtilitySetup Tab Basic Setup Internet Connection TypeStatic IP PPPoERAS for SingTel PptpHeart Beat Signal Heart Beat SignalNetwork Address Server Settings Dhcp Network SetupOptional Settings Router IPTime Setting TZO.com Setup Tab DdnsDynDNS.org Setup Tab MAC Address Clone MAC CloneSetup Tab Advanced Routing Advanced Routing13 Routing Table Entry List Filter Port Range Security Tab FilterFilter IP Address Range Filter MAC AddressConfiguring the Router Security Tab Filter Security Tab VPN Passthrough VPN PassthroughStun Settings Voice Tab SystemSubscriber Information Voice Tab Line1 SettingsNAT Traversal Settings Supplementary Service Settings Call Forward SettingsSpeed Dial Settings Distinctive Ring SettingsVoice Quality Settings Voice Tab Line2 Settings 19 Voice Tab Line2Configuring the Router Voice Tab Line2 Settings Voice Quality Settings Port Range Applications & Gaming Tab Port Range ForwardingPort Range Forwarding Triggered Range Applications & Gaming Tab Port TriggeringPort Triggering Forwarded RangeApplications & Gaming Tab UPnP Forwarding UPnP ForwardingBroadband Router with 2 Phone Ports Applications & Gaming Tab DMZ DMZPort-based QoS Applications & Gaming Tab QoSApplication-based QoS Voice QoS Local Router Access Administration Tab ManagementRouter Password Remote Router AccessBackup and Restore 26 Backup & Restore ConfigurationAdministration Tab Log LogAdministration Tab Factory Defaults Factory DefaultsAdministration Tab Firmware Upgrade Upgrade FirmwareLine1 Status Status Tab VoiceInformation Line2 StatusStatus Tab Router 33 Status Tab RouterStatus Tab Local Network Local NetworkAppendix a Troubleshooting Common Problems and SolutionsNeed to set a static IP address on a PC For Windows 98 and MillenniumFor Windows For Windows XP Want to test my Internet connectionFor Windows Am not able to access the Router’s Web-based Utility Setup Need to set up a server behind my Router Application Start and End Protocol IP Address Enabled TCPCan’t get the Internet game, server, or application to work For Microsoft Internet Explorer 5.0 or higher To start over, I need to set the Router to factory defaultNeed to upgrade the firmware For Netscape 4.7 or higherFirmware upgrade failed My DSL service’s PPPoE is always disconnectingNeed to use port triggering Frequently Asked Questions How can I block corrupted FTP downloads? If all else fails in the installation, what can I do?Does the Router support ICQ send file? How many ports can be simultaneously forwarded? What is DMZ Hosting?Is the Router cross-platform compatible? How do I get mIRC to work with the Router? Which modems are compatible with the Router?How can I check whether I have static or Dhcp IP addresses? Figure B-1 Upgrade Firmware Appendix B Upgrading FirmwareWindows 98 or Me Instructions Windows 2000 or XP InstructionsFor the Router’s Web-based Utility Figure C-3 MAC Address/Physical AddressNetwork Neighborhood/My Network Places Appendix D Windows HelpShared Resources Appendix E Glossary Broadband Router with 2 Phone Ports Broadband Router with 2 Phone Ports Broadband Router with 2 Phone Ports Broadband Router with 2 Phone Ports Appendix F Specifications Storage Humidity Storage TempOperating Humidity 0ºC to 40ºC 32ºF to 104ºFAppendix G Warranty Information Limited WarrantyAppendix H Regulatory Information FCC StatementInformation section in this Guide Appendix I Contact InformationNeed to contact Linksys?