Linksys WRT54GR manual Appendix a Troubleshooting, Common Problems and Solutions

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Wireless-G Broadband Router with RangeBooster

Appendix A: Troubleshooting

This appendix consists of two parts: “Common Problems and Solutions” and “Frequently Asked Questions.” Provided are possible solutions to problems that may occur during the installation and operation of the Router. Read the descriptions below to help you solve your problems. If you can’t find an answer here, check the Linksys website at www.linksys.com.

Common Problems and Solutions

1.I’m trying to access the Router’s Web-based Utility, but I do not see the login screen. Instead, I see a screen saying, “404 Forbidden.”

If you are using Windows Explorer, perform the following steps until you see the Web-based Utility’s login screen (Netscape Navigator will require similar steps):

1.Click File. Make sure Work Offline is NOT checked.

2.Press CTRL + F5. This is a hard refresh, which will force Windows Explorer to load new webpages, not cached ones.

3.Click Tools. Click Internet Options. Click the Security tab. Click the Default level button. Make sure the security level is Medium or lower. Then click the OK button.

2.I need to set a static IP address on a PC.

You can assign a static IP address to a PC by performing the following steps:

•For Windows 98SE and Me:

1.Click Start, Settings, and Control Panel. Double-click Network.

2.In The following network components are installed box, select the TCP/IP-> associated with your Ethernet adapter. If you only have one Ethernet adapter installed, you will only see one TCP/IP line with no association to an Ethernet adapter. Highlight it and click the Properties button.

3.In the TCP/IP properties window, select the IP address tab, and select Specify an IP address. Enter a unique IP address that is not used by any other computer on the network connected to the Router. Make sure that each IP address is unique for each PC or network device.

4.Click the Gateway tab, and in the New Gateway prompt, enter 192.168.1.1, which is the default IP address of the Router. Click the Add button to accept the entry.

5.Click the DNS tab, and make sure the DNS Enabled option is selected. Enter the Host and Domain names (e.g., John for Host and home for Domain). Enter the DNS entry provided by your ISP. If your ISP has not provided the DNS IP address, contact your ISP to get that information or go to its website for the information.

6.Click the OK button in the TCP/IP properties window, and click Close or the OK button for the Network window.

7.Restart the computer when asked.

Appendix A: Troubleshooting

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Common Problems and Solutions

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Contents Wireless- G Word definition How to Use This User GuideCopyright and Trademarks Table of Contents Appendix a Troubleshooting Appendix B Wireless SecurityCommon Problems and Solutions Frequently Asked Questions Appendix C Upgrading Firmware Appendix D Windows HelpList of Figures Router’s Back Panel27 Wireless Tab Wireless MAC Filter Introduction WelcomeWhat’s in this User Guide? Wireless-G Broadband Router with RangeBooster Planning Your Wireless Network Ad-Hoc versus Infrastructure ModeSsid service set identifier your wireless network’s name Network TopologyPlanning Your Wireless Network Network Layout Back Panel Network devicesFront Panel Router’s LEDs are located on the front panelConnecting the Wireless-G Broadband Router with RangeBooster Connecting Your Network Devices Password Screen OverviewSetup Tab Basic Setup Internet SetupPPPoE Connection Type Router IP Time Setting Setup Tab Ddns DDNS.comSetup Tab MAC Address Clone 16 Setup Tab MAC Address CloneSetup Tab Advanced Routing 17 Setup Tab Advanced RoutingWireless Tab Basic Wireless Settings Changes to cancel your changesWireless Tab Wireless Security 20 Wireless Tab Wireless Security WEP22 Wireless Tab Wireless Security PSK2 Radius Wireless Tab Wireless MAC Filter Wireless MAC FilterWireless Tab Advanced Wireless Settings Advanced WirelessWireless-G Broadband Router with RangeBooster Security Tab Firewall FirewallInternet Filter Web FiltersSecurity Tab VPN Passthrough Access Restrictions Tab Internet Access PolicyInternet Access Policy To create an Internet Access policy 33 Internet Policy SummaryApplications and Gaming Tab Single Port Forwarding Single Port ForwardingApplications and Gaming Tab Port Range Forwarding 36 Applications and Gaming Tab Port Range ForwardPort Triggering Range Applications & Gaming Tab Port Range TriggeringApplications and Gaming Tab DMZ Administration Tab Management ManagementBackup and Restore Administration Tab Log LogAdministration Tab Diagnostics 42 Administration Tab DiagnosticsAdministration Tab Factory Defaults Administration Tab Firmware UpgradeInternet Connection Status Tab RouterRouter Information Status Tab Wireless Network Status Tab Local NetworkNeed to set a static IP address on a PC Appendix a TroubleshootingCommon Problems and Solutions Wireless-G Broadband Router with RangeBooster Open a command prompt. For Windows 98SE and Me Application Start and End Protocol IP Address Enabled TCPCan’t get the Internet game, server, or application to work Wireless-G Broadband Router with RangeBooster To start over, I need to set the Router to factory default Need to upgrade the firmwareFirmware upgrade failed, and/or the Power LED is flashing My DSL service’s PPPoE is always disconnectingPower LED keeps flashing Frequently Asked Questions Where is my SecureEasySetup button?Where is the Router installed on the network? Is IPSec Pass-Through supported by the Router?What is Network Address Translation and what is it used for? Does the Router support ICQ send file?How can I block corrupted FTP downloads? What is DMZ Hosting? What are the advanced features of the Router?What is the Ieee 802.11g standard? Is the Router cross-platform compatible?What is the Ieee 802.11b standard? What Ieee 802.11g features are supported?What Ieee 802.11b features are supported? What is ad-hoc mode?What is DSSS? What is FHSS? And what are their differences? What is ISM band?What is Spread Spectrum? What is WEP? What is a MAC Address?How do I reset the Router? How do I resolve issues with signal loss?Security Threats Facing Wireless Networks Appendix B Wireless SecuritySecurity Precautions Appendix B Wireless Security Wireless-G Broadband Router with RangeBooster Figure C-1 Upgrade Firmware Appendix C Upgrading FirmwareNetwork Neighborhood/My Network Places Appendix D Windows HelpShared Resources Windows 98SE or Me Instructions Windows 2000 or XP InstructionsFor the Router’s Web-based Utility Figure E-4 MAC Address Filter ListAppendix D Glossary Wireless-G Broadband Router with RangeBooster Wireless-G Broadband Router with RangeBooster Wireless-G Broadband Router with RangeBooster Wireless-G Broadband Router with RangeBooster Standards Appendix G SpecificationsModel Storage Humidity Storage TempOperating Humidity Appendix H Warranty Information Limited WarrantyAppendix G Regulatory Information FCC StatementWireless-G Broadband Router with RangeBooster Wireless-G Broadband Router with RangeBooster Wireless-G Broadband Router with RangeBooster Wireless-G Broadband Router with RangeBooster Wireless-G Broadband Router with RangeBooster Appendix J Contact Information
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