NETGEAR DM111P manual Power LED Not On, Power LED Never Turns Green, Adsl LED not On or Blinking

Page 40

DM111P ADSL2+ Ethernet Modem Reference Manual

c.The ADSL port LED is lit, indicating that your modem is synchronized to your ISP’s

DSLAM.

d.The Internet LED is lit to indicate that you have an Internet connection.

If any of these conditions does not occur, refer to the appropriate following section.

Power LED Not On

If the Power and other LEDs are off when your modem is turned on:

Make sure that the power cord is properly connected to your modem, that the power supply adapter is properly connected to a functioning power outlet, and the power switch on the back of the modem is pressed in.

Check that you are using the 12 V DC power adapter supplied by NETGEAR for this product. If the error persists, you have a hardware problem and should contact technical support.

Power LED Never Turns Green

If the Power LED never turns green, the modem’s self-test procedure failed.

Cycle the power to see if the modem recovers.

Clear the modem’s configuration to factory defaults. This will set the modem’s IP address to 192.168.0.1. This procedure is explained in “Using the Reset button” on page 4-7.

If the error persists, you might have a hardware problem and should contact technical support.

ADSL LED not On or Blinking

If the ADSL LED is not lit, no ADSL link is detected. Check the following:

Make sure that the telephone jack is live—temporarily connect a standard telephone to the telephone jack to check for a dial tone.

Make sure that the telephone cable connections are secure at the modem and at the ADSL- capable telephone jack.

If the ADSL LED is on, but is continuously blinking, the modem cannot synchronize with your ISP’s equipment.

If you have just installed the modem and the ADSL LED has never been solid on, check the following:

4-2

Troubleshooting

v1.1, September 2006

Image 40
Contents DM111P ADSL2+ Ethernet Modem Reference Manual Trademarks Statement of ConditionsEuropean Union Statement of Compliance Bestätigung des Herstellers/Importeurs Certificate of the Manufacturer/ImporterProduct and Publication Details Voluntary Control Council for Interference Vcci StatementV1.1, September Contents Chapter Troubleshooting About This Manual Conventions, Formats and ScopeHow to Use This Manual How to Print this ManualPrinting the Full Manual Page Chapter Introduction Key FeaturesAbout the Modem Easy Installation and Management Protocol SupportAuto Sensing and Auto Uplink LAN Ethernet Connections What’s in the Box? Modem’s Front Panel LED DescriptionsRouter’s Rear Panel Connecting to the Internet Chapter Connecting to the InternetInformation You Need Before You Begin Using the Web Browser Based Modem Management Utility Using the Setup Wizard on the CDPhone Connecting your Modem to your Computer Adsl Phone LineOpening the Web-Based Modem Management Utility DM111P ADSL2+ Ethernet Modem Reference Manual Using the Web Based Utility to Connect to the Internet DM111P ADSL2+ Ethernet Modem Reference Manual Setting Up Your Ethernet Connection DM111P ADSL2+ Ethernet Modem Reference Manual DM111P ADSL2+ Ethernet Modem Reference Manual Changing the Password Chapter Managing Your ModemBacking Up, Restoring, or Erasing Your Settings How to Back Up the Configuration to a FileHow to Restore the Configuration from a File How to Erase the ConfigurationHow to Upgrade the Modem Firmware Upgrading the Modem’s FirmwareClick Firmware Upgrade Network Management Information Viewing Modem StatusThis screen shows the following parameters Menu 3.2 Modem Status FieldsViewing the Adsl Status Running Diagnostic Utilities and Rebooting the Modem Router Statistics FieldsDM111P ADSL2+ Ethernet Modem Reference Manual DM111P ADSL2+ Ethernet Modem Reference Manual Chapter Troubleshooting Basic FunctioningPower LED Never Turns Green Power LED Not OnAdsl LED not On or Blinking LAN or Internet Port LEDs Not On Troubleshooting the Web Management Interface Troubleshooting the Internet Connection DM111P ADSL2+ Ethernet Modem Reference Manual Troubleshooting Internet Browsing Restoring the Default Configuration and PasswordUsing the Reset button DM111P ADSL2+ Ethernet Modem Reference Manual Appendix a Technical Specifications DM111P ADSL2+ Ethernet Modem Reference Manual Appendix B Related Documents Document LinkDM111P ADSL2+ Ethernet Modem Reference Manual