NETGEAR DM111P manual Chapter Troubleshooting, Basic Functioning

Chapter 4

Troubleshooting

This chapter gives information about troubleshooting your DM111P ADSL2+ Ethernet Modem. After each problem description, instructions are provided to help you diagnose and solve the problem. For the common problems listed, go to the section indicated.

•Is the modem on?

Go to “Basic Functioning” on page 4-1.

•Have I connected the modem correctly? Go to “Basic Functioning” on page 4-1.

•I can’t access the modem’s configuration with my browser.

Go to “Troubleshooting the Web Management Interface” on page 4-4.

•I’ve configured the modem but I can’t access the Internet.

Go to “Troubleshooting the Internet Connection” on page 4-5.

•I can’t remember the modem’s management utility password.

Go to “Restoring the Default Configuration and Password” on page 4-7.

•I want to clear the modem configuration and start over again.

Go to “Restoring the Default Configuration and Password” on page 4-7.

Basic Functioning

After you turn on power to the modem, the following sequence of events should occur:

1.When power is first applied, verify that the Power LED initially displays red to indicate that the self-test procedure is running (see “The Modem’s Front Panel” on page 1-5for an illustration and explanation of the LEDs).

2.After approximately 10 seconds, verify that:

a.The Power LED changes color from red to green.

b.The LAN port LEDs is lit to indicate that the modem is connected to your PC or router.

Troubleshooting 4-1

v1.1, September 2006