Troubleshooting guide
Before requesting service, make the following checks. If you are in doubt about some of the check points, or if the solutions indicated in the following guide do not solve the problem, refer to “Customer Services Directory (United States and Puerto Rico)” on page 36.
Troubleshooting guide
Power
No power. | ≥Insert the AC power supply cord securely. | 9 |
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The unit is automatically switched | ≥The Sleep timer was working and had reached the set time limit. | 12 |
to standby mode. |
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Unit displays
The display is dark. | ≥Select “BRIGHT” in “FL DIMMER” in the “OTHERS” menu. | 22 |
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“NOPLAY” | ≥You inserted a disc the unit cannot play; insert one it can. | 30 |
| ≥You inserted a blank disc. | — |
| ≥You inserted a disc that has not been finalized. | — |
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“NODISC” | ≥You have not inserted a disc; insert one. | — |
| ≥You have not inserted the disc correctly; insert it correctly. | 14 |
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“F61” | ≥Check and correct the speaker cable connections. | 8 |
| If this does not fix the problem, consult the dealer. |
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“F76” | ≥There is a power supply problem. Consult the dealer. | — |
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“DVD U11” | ≥Disc may be dirty. Wipe it clean. | 31 |
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“ERROR” | ≥Incorrect operation performed. Read the instructions and try again. | — |
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“DVD H∑∑” | ≥Trouble may have occurred. The numbers following “H” and “F” depend on the status of the unit. | — |
“DVD F∑∑∑” | Turn the unit off and then back on. Alternatively, turn the unit off, disconnect the AC supply cord, |
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∑ stands for a number. | and then reconnect it. |
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| ≥If the service numbers fail to clear, note the service number and contact a qualified service | — |
| person. |
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“ [W1] ” is flashing. | ≥[W1] is the wireless link indicators for the optional wireless accessories: | — |
| will stop after a while. |
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“U70∑” | ≥The HDMI connection acts unusually. |
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∑ stands for a number. | – The connected equipment is not | — |
The actual number following “U70” | – Please use HDMI cables that have the HDMI logo (as shown on the cover). | — |
will depend on the state of the main | – The HDMI cable is too long. | — |
unit. | – The HDMI cable is damaged. | — |
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“REMOTE 1” or “REMOTE 2” | ≥Match the modes on the main unit and remote control. Depending on the number being | 12 |
| displayed (“1” or “2”), press and hold [OK] and the corresponding numbered button ([1] or [2]) for |
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| at least 2 seconds. |
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“LOADING” | ≥The iPod is not ready. Wait for this display to disappear. | — |
| ≥Disconnect the iPod, and then reconnect it firmly. | 28 |
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General operation
| No response when any buttons | ≥This unit cannot play discs other than the ones listed in these operating instructions. | 30 |
| are pressed. | ≥The unit may not be operating properly due to lightning, static electricity or some other external | — |
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| factor. Turn the unit off and then back on. Alternatively, turn the unit off, disconnect the AC supply |
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| cord, and then reconnect it. |
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| ≥Condensation has formed. Wait 1 to 2 hours for it to evaporate. | — |
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| No response when remote control | ≥Check that the batteries are installed correctly. | 9 |
| buttons are pressed. | ≥The batteries are depleted. Replace them with new ones. | 9 |
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| ≥Aim the remote control at the remote control signal sensor and operate. | 13 |
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| Other products respond to the | ≥Change the remote control operating mode. | 12 |
| remote control. |
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| Cannot play DVDs. | ≥CD Mode is on. Press and hold | 16 |
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| No picture or sound. | ≥Check the video or speaker connection. | 7, 8 |
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| ≥Check the power or input setting of the connected equipment and the main unit. | — |
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| ≥Check that the disc has something recorded on it. | — |
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| You have forgotten your ratings | ≥While stopped and “DVD/CD” is the source, press and hold [∫] (Stop) on the main unit and [S10] | — |
| password. | on the remote control until “INITIALIZED” disappears from the TV. Turn the unit off and on again. |
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| Reset all the settings to Factory | All settings will return to the default values. |
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| Preset. | (This does not work during program and random modes, or when setup menu or START menu is |
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| displayed.) |
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| The VIERA Link “HDAVI Control” | ≥Depending on the condition of this unit or the connected equipment, it may be necessary to | 24 |
| function does not respond. | repeat the same operation so that the function can work correctly. |
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| The setting you made in “TV | ≥The settings for “TV ASPECT”§1 and “LANGUAGE”§2 will automatically follow to the settings of | — |
RQTX0275 | ASPECT” (➜ 21, “VIDEO” menu) | the TV. Select using TV settings. |
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or “LANGUAGE” (➜ 22, | §1 When using VIERA Link “HDAVI Control” with “HDAVI Control 3” compatible TV |
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| “DISPLAY” menu) does not work. | §2 When using VIERA Link “HDAVI Control” with “HDAVI Control 2 (or later)” compatible TV |
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