Troubleshooting
Troubleshooting chart
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If there is a problem, check the chart below to see if you can fix it. If the problem cannot be fixed or persists, call your Authorised Repairer or Customer Care.
Problem | Possible causes | What to do |
General |
|
|
The oven does not work. | No power. | Check that the mains power |
|
| supply (wall switch) is turned on |
|
| and there is no power outage in |
|
| your area. |
The lights do not come on when I open the oven door.
The oven light bulb(s) have blown.
The door is not correctly fitted.
Replace the light bulb(s). See ‘Care and cleaning’ for instructions.
See ‘Care and cleaning’ for instructions on fitting the door correctly.
The oven is in Sabbath setting and the ‘Light off’ option has been saved.
To quit Sabbath setting, press and hold the cancel 
button. See ‘User preference settings’ for instructions on changing the ‘Light off’ option.
The temperature | The control panel is locked. | Press and hold the select or |
indicator shows |
| cancel button to unlock the |
the dials and buttons are |
| control panel. |
unresponsive. |
|
|
|
|
|
The oven is not heating. | The door is not properly closed | The heating elements are |
| or it is opened too frequently | disabled while the door is open. |
| during cooking. | Make sure the door is properly |
|
| closed and avoid opening it |
|
| frequently during cooking. |
A glass pane in the oven door has cracked, chipped, or shattered.
Incorrect cleaning or the edge of the glass hitting against something.
You must NOT use the oven. Call your Authorised Repairer or Customer Care.
