Troubleshooting
You can solve many common cooktop problems easily, saving you the cost of a possible service call. Try the suggestions below to see if you can solve your problem without outside help. If the suggestions do not work, see “Requesting Assistance or Service” on page 21 (In the U.S.A.), or on page 22 (in Canada).
Problem | Problem Cause | Solution |
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Nothing will operate. | • The cooktop is not wired into a live | • Wire the cooktop into a live circuit |
| circuit with proper voltage. | with proper voltage. (See installation |
| • The cooktop is not properly connect- | instructions.) |
| • Contact a KitchenAid designated | |
| ed to the gas supply. | |
| • A household fuse has blown or a cir- | service technician to reconnect the |
| cooktop to the gas supply. | |
| cuit breaker has tripped. | |
| • Replace household fuse or reset | |
| • A control knob is not set correctly. | |
| circuit breaker. | |
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| |
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| • Push in the control knobs before |
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| turning them. |
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The burner fails to light. | • A household fuse has blown or a | • Replace household fuse or reset |
| circuit breaker has tripped. | circuit breaker. |
| • The burner is wet from being | • Let it dry. |
| washed. |
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| • The burner ports may be clogged. | • Clean them with a straight pin. |
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| (See page 19.) |
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The burner flames are | • The burner ports may be clogged. | • Clean them with a straight pin. |
uneven. |
| (See page 19.) |
The burner flames lift off | • The burner needs cleaning. | • Clean as directed on page 16. |
the ports, are yellow, or | • The air/gas mixture is incorrect. | • Contact a KitchenAid designated |
are noisy when turned |
| service technician to check the |
off. |
| air/gas mixture or see Installation |
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| Instructions. |
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Cooking results are not | • The cooktop is not level. | • Level the cooktop. |
what you expected. |
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| • The pan used is not the correct type | • Refer to a reliable cookbook for |
| or size. | recommended pan type and size. |
| • The flame size does not fit the cook- | • Pan should be the same size or |
| ware being used. | slightly larger than surface cooking |
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| are being used. |
| • The flow of combustion and/or venti- | • Remove any obstructions around |
| knobs or burners. | |
| lation air to the cooktop is blocked. | |
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