Troubleshooting guide
Before calling for service, please read the following troubleshooting guide first. This can save both time and money. The table contains common problems and solutions.
Problems
Causes
Solutions
Refrigerator operation
| The refrigerator is in the | This is normal for an automatic defrosting | |||||||||||
The | defrosting cycle. |
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| refrigerator. |
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compressor | The | refrigerator | is | not |
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Verify the plug is plugged in the socket firmly. | |||||||||||||
does not work | plugged | into | a | power | |||||||||
Press the “Power” button for 3 seconds or | |||||||||||||
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| more to restart the refrigerator. |
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| The | refrigerator | is |
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| turned OFF. |
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| The temperature is high | In this case, it is normal for the refrigerator | |||||||||||
The | in the appliance or the |
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refrigerator | room. |
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| Normally, | it | takes 8 to | 12 hours for | the | ||
The | refrigerator | has | refrigerator to totally cool down. |
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runs frequently |
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been powered | off | for a | |||||||||||
or runs for too | |||||||||||||
period of time. |
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| run longer. |
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long |
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The automatic icemaker | Warm air enters the refrigerator and causes | ||||||||||||
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| is operating. |
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| it to start frequently. Please do not open the | ||||||||
| The door is opened |
| door too frequently. |
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| frequently | or | for | long | Ensure the refrigerator is located on a level | ||||||||
| periods of time. |
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| surface | and | there is no | food or container | ||||||
| The door of the fridge / | h o l d i n g | t h e | d o o r o p e n . |
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| freezer is not firmly closed. | Set the temperature higher until a | |||||||||||
| The temperature setting | satisfactory |
| refrigerator | temperature | is | |||||||
| for the | freezer |
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| obtained. It takes 24 hours for the refrigerator | ||||||||
| compartment i s set too low. | temperature to become stable. |
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| The door gasket of the | Clean or replace the door gasket. A gap in | |||||||||||
| fridge/freezer |
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| the door gasket can cause a longer running |
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| compartment is dirty, worn, | time of the refrigerator. |
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| cracked or mismatched. | Wipe with dry duster. |
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| The condenser on the |
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| appliance is dirty. |
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High temperature in Fridge/Freezer compartment |
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High temperature | The door is opened too | Warm air will enter the refrigerator | |||||||||||
frequently | or for too | long | whenever the door is opened. Try to open the | ||||||||||
in the | each time. |
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| door less frequently |
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freezer/fridge | Temperature is set too |
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Reset the temperature. |
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| high. |
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| Ensure the refrigerator is located on a level | |||||||
| The door is not closed | ||||||||||||
| surface and | there is no | food or container | ||||||||||
| tightly. |
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| h o l d i n g t h e d o o r o p e n . |
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| The freezer temperature |
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| Clean the condenser. |
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| is set too high. |
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High Freezer | The freezer temperature | Set the freezer temperature lower. It |
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Temperature | is set too high. |
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| takes 24 hours for the temperature of the |
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| refrigerator to become stable. |
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