NETGEAR DG834GV v2 manual Power LED Not On, Test LED Never Turns On or Test LED Stays On

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Reference Manual for the Integrated ADSL Modem and Wireless Router with Voice, Model

b.The LAN port LEDs are lit for any local ports that are connected.

c.The WAN port LED is lit.

If a port’s LED is lit, a link has been established to the connected device. If a LAN port is connected to a 100 Mbps device, verify that the port’s LED is green. If the port is 10 Mbps, the LED will be amber.

If any of these conditions does not occur, refer to the appropriate following section.

Power LED Not On

If the Power and other LEDs are off when your router is turned on:

Make sure that the power cord is properly connected to your router and that the power supply adapter is properly connected to a functioning power outlet.

Check that you are using the 12 V DC power adapter supplied by NETGEAR for this product.

If the error persists, you have a hardware problem and should contact technical support.

Test LED Never Turns On or Test LED Stays On

When the router is turned on, the Test LED turns on for about 10 seconds and then turns off. If the Test LED does not turn on, or if it stays on, there is a fault within the router.

If you experience problems with the Test LED:

Cycle the power to see if the router recovers and the LED blinks for the correct amount of time.

If all LEDs including the Test LED are still on one minute after power up:

Cycle the power to see if the router recovers.

Clear the router’s configuration to factory defaults. This will set the router’s IP address to 192.168.0.1. This procedure is explained in “Using the Reset button” on page 8-9.

If the error persists, you might have a hardware problem and should contact technical support.

8-2

Troubleshooting

v1.0, September 2006

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Contents NETGEAR, Inc Trademarks Statement of ConditionsEuropean Union Statement of Compliance Bestätigung des Herstellers/Importeurs Customer Support Certificate of the Manufacturer/ImporterVoluntary Control Council for Interference Vcci Statement World Wide WebProduct and Publication Details DG834GVContents Chapter VoIP and Telephone Settings Chapter Advanced Configuration Troubleshooting the ISP Connection Adsl link Chapter About This Manual Audience, Scope, Conventions, and FormatsHow to Print this Manual Manual ScopePrinting the Full Manual V1.0, September Chapter Introduction About the Modem RouterKey Features Powerful, True FirewallStandards-based Wireless Networking Easy Installation and ManagementProtocol Support Virtual Private Networking VPN Auto Sensing and Auto Uplink LAN Ethernet ConnectionsContent Filtering What’s in the Box? Router’s Front Panel LED DescriptionsRouter’s Rear Panel IntroductionConnecting the Router to the Internet Considerations for a Wireless Network Chapter Wireless ConfigurationObserve Performance, Placement, and Range Guidelines Implement Appropriate Wireless Security Understanding Wireless Settings Wireless Network Wireless Station Access List Wireless Security OptionsHow to Set Up and Test Basic Wireless Connectivity Field Description WPA-PSK WiHow to Restrict Wireless Access to Your Network These options are discussed below V1.0, September How to Configure WEP Go to the WEP Security Encryption portion How to Configure WPA-PSK How to Configure WPA-802.1xChapter VoIP and Telephone Settings Configuring the Telephony SettingsSetting Up the Voice-over-IP Settings Setting Up the Pstn Settings Viewing the Voice Status Line 1/Line Viewing the Call LogLine 1/Line 2 Status V1.0, September How to Change the Built-In Password Chapter Protecting Your NetworkChanging the Administrator Login Timeout Blocking Keywords, Sites, and Services Configuring Basic Firewall ServicesHow to Block Keywords and Sites V1.0, September Firewall Rules Inbound Rules Port Forwarding Inbound Rule Example a Local Public Web Server Inbound Rule Example Allowing Videoconferencing Outbound Rules Service Blocking Considerations for Inbound RulesOutbound Rule Example Blocking Instant Messenger Order of Precedence for Rules Services How to Define ServicesSetting Times and Scheduling Firewall Services How to Set Your Time ZoneV1.0, September How to Schedule Firewall Services V1.0, September How to Back Up the Configuration to a File Backing Up, Restoring, or Erasing Your SettingsChapter Managing Your Network How to Restore the Configuration from a File How to Erase the ConfigurationHow to Upgrade the Modem Router Firmware Upgrading the Modem Router’s FirmwareV1.0, September Network Management Information Viewing Modem Router Status and Usage StatisticsThis screen shows the following parameters Menu 3.2 Modem Router Status FieldsVPI This screen shows the following statistics Router Statistics FieldsConnection Status Fields for PPPoA Viewing Attached Devices Viewing, Selecting, and Saving Logged InformationAn example of the logs file is shown below Security Log entry descriptions Security Log action buttonsSelecting What Information to Log Activation and AdministrationExamples of Log Messages Saving Log Files on a ServerEnabling Security Event E-mail Notification Dropped PacketsSend alerts and logs via email Running Diagnostic Utilities and Rebooting the Modem Router Configuring Remote Management Enabling Remote ManagementHttp//134.177.0.1238080 Chapter Advanced Configuration Configuring Advanced SecuritySetting Up a Default DMZ Server How to Configure a Default DMZ ServerDisable Port Scan and DOS Protection Connect Automatically, as RequiredRespond to Ping on Internet WAN Port Configuring LAN IP SettingsMTU Size V1.0, September Dhcp Use Router as Dhcp serverV1.0, September Reserved IP addresses How to Configure LAN TCP/IP Settings Configuring Dynamic DNS How to Configure Dynamic DNSSelect the Use a dynamic DNS service check box Using Static Routes Static Route ExampleHow to Configure Static Routes Universal Plug and Play UPnP V1.0, September V1.0, September Chapter Troubleshooting Basic FunctioningPower LED Not On Test LED Never Turns On or Test LED Stays OnTroubleshooting the Web Configuration Interface LAN or Internet Port LEDs Not OnAdsl link Troubleshooting the ISP ConnectionInternet LED Blinking Amber Obtaining a WAN IP Address Internet LED OffTroubleshooting PPPoE or PPPoA Troubleshooting Internet Browsing Troubleshooting a TCP/IP Network Using the Ping UtilityTesting the LAN Path to Your Router Testing the Path from Your Computer to a Remote Device Problems with Date and Time Restoring the Default Configuration and PasswordUsing the Reset button V1.0, September Appendix a Technical Specifications Network Protocol and Standards CompatibilityV1.0, September Appendix B Related Documents Document LinkV1.0, September