NETGEAR DG834GV v2 manual Obtaining a WAN IP Address, Internet LED Off

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Reference Manual for the Integrated ADSL Modem and Wireless Router with Voice, Model

If disconnecting telephones does not result in a green Internet LED, there may be a problem with your wiring. If the telephone company has tested the ADSL signal at your Network Interface Device (NID), then you may have poor quality wiring in your house.

Internet LED Off

If the Internet LED is off, disconnect all telephones on the line. If this solves the problem, reconnect the telephones one at a time, being careful to use a microfilter on each telephone. If the microfilters are connected correctly, you should be able to connect all your telephones.

If disconnecting telephones does not result in a green Internet LED the problem may be one of the following:

Check that the telephone company has made the connection to your line and tested it.

Verify that you are connected to the correct telephone line. If you have more than one phone line, be sure that you are connected to the line with the ADSL service. It may be necessary to use a swapper if you ADSL signal is on pins 1 and 4 or the RJ-11 jack. The Integrated ADSL Modem Wireless Router with Voice uses pins 2 and 3.

Obtaining a WAN IP Address

If your modem router is unable to access the internet, and your Internet LED is green or blinking green, you should determine whether the modem router is able to obtain a WAN IP address from the ISP. Unless you have been assigned a static IP address, your modem router must request an IP address from the ISP. You can determine whether the request was successful using the browser interface.

To check the WAN IP address from the browser interface:

1.Launch your browser and select an external site such as www.netgear.com.

2.Access the Main Menu of the modem router’s configuration at http://192.168.0.1.

3.Under the Maintenance heading check that an IP address is shown for the WAN Port. If 0.0.0.0 is shown, your modem router has not obtained an IP address from your ISP.

If your router is unable to obtain an IP address from the ISP, the problem may be one of the following:

Your ISP may require a Multiplexing Method or Virtual Path Identifier/Virtual Channel Identifier parameter.

Verify with your ISP the Multiplexing Method and parameter value, and update the router’s ADSL Settings accordingly.

Troubleshooting

8-5

v1.0, September 2006

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Contents NETGEAR, Inc Statement of Conditions TrademarksEuropean Union Statement of Compliance Bestätigung des Herstellers/Importeurs Voluntary Control Council for Interference Vcci Statement Certificate of the Manufacturer/ImporterCustomer Support World Wide WebDG834GV Product and Publication DetailsContents Chapter VoIP and Telephone Settings Chapter Advanced Configuration Troubleshooting the ISP Connection Adsl link Audience, Scope, Conventions, and Formats Chapter About This ManualManual Scope How to Print this ManualPrinting the Full Manual V1.0, September About the Modem Router Chapter IntroductionPowerful, True Firewall Key FeaturesEasy Installation and Management Standards-based Wireless NetworkingProtocol Support Auto Sensing and Auto Uplink LAN Ethernet Connections Virtual Private Networking VPNContent Filtering What’s in the Box? LED Descriptions Router’s Front PanelIntroduction Router’s Rear PanelConnecting the Router to the Internet Considerations for a Wireless Network Chapter Wireless ConfigurationObserve Performance, Placement, and Range Guidelines Implement Appropriate Wireless Security Understanding Wireless Settings Wireless Network Wireless Security Options Wireless Station Access ListField Description WPA-PSK Wi How to Set Up and Test Basic Wireless ConnectivityHow to Restrict Wireless Access to Your Network These options are discussed below V1.0, September How to Configure WEP Go to the WEP Security Encryption portion How to Configure WPA-802.1x How to Configure WPA-PSKConfiguring the Telephony Settings Chapter VoIP and Telephone SettingsSetting Up the Voice-over-IP Settings Setting Up the Pstn Settings Viewing the Voice Status Line 1/Line Viewing the Call LogLine 1/Line 2 Status V1.0, September Chapter Protecting Your Network How to Change the Built-In PasswordChanging the Administrator Login Timeout Blocking Keywords, Sites, and Services Configuring Basic Firewall ServicesHow to Block Keywords and Sites V1.0, September Firewall Rules Inbound Rules Port Forwarding Inbound Rule Example a Local Public Web Server Inbound Rule Example Allowing Videoconferencing Considerations for Inbound Rules Outbound Rules Service BlockingOutbound Rule Example Blocking Instant Messenger Order of Precedence for Rules How to Define Services ServicesHow to Set Your Time Zone Setting Times and Scheduling Firewall ServicesV1.0, September How to Schedule Firewall Services V1.0, September How to Back Up the Configuration to a File Backing Up, Restoring, or Erasing Your SettingsChapter Managing Your Network How to Erase the Configuration How to Restore the Configuration from a FileUpgrading the Modem Router’s Firmware How to Upgrade the Modem Router FirmwareV1.0, September Viewing Modem Router Status and Usage Statistics Network Management InformationMenu 3.2 Modem Router Status Fields This screen shows the following parametersVPI Router Statistics Fields This screen shows the following statisticsConnection Status Fields for PPPoA Viewing, Selecting, and Saving Logged Information Viewing Attached DevicesAn example of the logs file is shown below Security Log action buttons Security Log entry descriptionsExamples of Log Messages Activation and AdministrationSelecting What Information to Log Saving Log Files on a ServerDropped Packets Enabling Security Event E-mail NotificationSend alerts and logs via email Running Diagnostic Utilities and Rebooting the Modem Router Enabling Remote Management Configuring Remote ManagementHttp//134.177.0.1238080 Configuring Advanced Security Chapter Advanced ConfigurationHow to Configure a Default DMZ Server Setting Up a Default DMZ ServerConnect Automatically, as Required Disable Port Scan and DOS ProtectionRespond to Ping on Internet WAN Port Configuring LAN IP SettingsMTU Size V1.0, September Use Router as Dhcp server DhcpV1.0, September Reserved IP addresses How to Configure LAN TCP/IP Settings How to Configure Dynamic DNS Configuring Dynamic DNSSelect the Use a dynamic DNS service check box Static Route Example Using Static RoutesHow to Configure Static Routes Universal Plug and Play UPnP V1.0, September V1.0, September Basic Functioning Chapter TroubleshootingTest LED Never Turns On or Test LED Stays On Power LED Not OnLAN or Internet Port LEDs Not On Troubleshooting the Web Configuration InterfaceAdsl link Troubleshooting the ISP ConnectionInternet LED Blinking Amber Internet LED Off Obtaining a WAN IP AddressTroubleshooting PPPoE or PPPoA Troubleshooting Internet Browsing Troubleshooting a TCP/IP Network Using the Ping UtilityTesting the LAN Path to Your Router Testing the Path from Your Computer to a Remote Device Problems with Date and Time Restoring the Default Configuration and PasswordUsing the Reset button V1.0, September Network Protocol and Standards Compatibility Appendix a Technical SpecificationsV1.0, September Document Link Appendix B Related DocumentsV1.0, September