NETGEAR DG834GV v2 Troubleshooting the ISP Connection, Adsl link, Internet LED Blinking Amber

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Reference Manual for the Integrated ADSL Modem and Wireless Router with Voice, Model

Try quitting the browser and launching it again.

Make sure you are using the correct login information. The factory default login name is admin and the password is password. Make sure that CAPS LOCK is off when entering this information.

If the router does not save changes you have made in the Web Configuration Interface, check the following:

When entering configuration settings, be sure to click the Apply button before moving to another menu or tab, or your changes are lost.

Click the Refresh or Reload button in the Web browser. The changes may have occurred, but the Web browser may be caching the old configuration.

Troubleshooting the ISP Connection

If your router is unable to access the Internet, you should check the ADSL connection, then the WAN TCP/IP connection.

ADSL link

If your router is unable to access the Internet, you should first determine whether you have an ADSL link with the service provider. The state of this connection is indicated with the Internet LED.

Internet LED Green or Blinking Green

If your Internet LED is green or blinking green, then you have a good ADSL connection. You can be confident that the service provider has connected your line correctly and that your wiring is correct.

Internet LED Blinking Amber

If your Internet LED is blinking amber, then your modem router is attempting to make an ADSL connection with the service provider. The LED should turn green within several minutes.

If the Internet LED does not turn green, disconnect all telephones on the line. If this solves the problem, reconnect the telephones one at a time, being careful to use a microfilter on each telephone. If the microfilters are connected correctly, you should be able to connect all your telephones.

8-4

Troubleshooting

v1.0, September 2006

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Contents NETGEAR, Inc Trademarks Statement of ConditionsEuropean Union Statement of Compliance Bestätigung des Herstellers/Importeurs Certificate of the Manufacturer/Importer Voluntary Control Council for Interference Vcci StatementCustomer Support World Wide WebProduct and Publication Details DG834GVContents Chapter VoIP and Telephone Settings Chapter Advanced Configuration Troubleshooting the ISP Connection Adsl link Chapter About This Manual Audience, Scope, Conventions, and FormatsHow to Print this Manual Manual ScopePrinting the Full Manual V1.0, September Chapter Introduction About the Modem RouterKey Features Powerful, True FirewallStandards-based Wireless Networking Easy Installation and ManagementProtocol Support Virtual Private Networking VPN Auto Sensing and Auto Uplink LAN Ethernet ConnectionsContent Filtering What’s in the Box? Router’s Front Panel LED DescriptionsRouter’s Rear Panel IntroductionConnecting the Router to the Internet Chapter Wireless Configuration Considerations for a Wireless NetworkObserve Performance, Placement, and Range Guidelines Implement Appropriate Wireless Security Understanding Wireless Settings Wireless Network Wireless Station Access List Wireless Security OptionsHow to Set Up and Test Basic Wireless Connectivity Field Description WPA-PSK WiHow to Restrict Wireless Access to Your Network These options are discussed below V1.0, September How to Configure WEP Go to the WEP Security Encryption portion How to Configure WPA-PSK How to Configure WPA-802.1xChapter VoIP and Telephone Settings Configuring the Telephony SettingsSetting Up the Voice-over-IP Settings Setting Up the Pstn Settings Viewing the Voice Status Viewing the Call Log Line 1/LineLine 1/Line 2 Status V1.0, September How to Change the Built-In Password Chapter Protecting Your NetworkChanging the Administrator Login Timeout Configuring Basic Firewall Services Blocking Keywords, Sites, and ServicesHow to Block Keywords and Sites V1.0, September Firewall Rules Inbound Rules Port Forwarding Inbound Rule Example a Local Public Web Server Inbound Rule Example Allowing Videoconferencing Outbound Rules Service Blocking Considerations for Inbound RulesOutbound Rule Example Blocking Instant Messenger Order of Precedence for Rules Services How to Define ServicesSetting Times and Scheduling Firewall Services How to Set Your Time ZoneV1.0, September How to Schedule Firewall Services V1.0, September Backing Up, Restoring, or Erasing Your Settings How to Back Up the Configuration to a FileChapter Managing Your Network How to Restore the Configuration from a File How to Erase the ConfigurationHow to Upgrade the Modem Router Firmware Upgrading the Modem Router’s FirmwareV1.0, September Network Management Information Viewing Modem Router Status and Usage StatisticsThis screen shows the following parameters Menu 3.2 Modem Router Status FieldsVPI This screen shows the following statistics Router Statistics FieldsConnection Status Fields for PPPoA Viewing Attached Devices Viewing, Selecting, and Saving Logged InformationAn example of the logs file is shown below Security Log entry descriptions Security Log action buttonsActivation and Administration Examples of Log MessagesSelecting What Information to Log Saving Log Files on a ServerEnabling Security Event E-mail Notification Dropped PacketsSend alerts and logs via email Running Diagnostic Utilities and Rebooting the Modem Router Configuring Remote Management Enabling Remote ManagementHttp//134.177.0.1238080 Chapter Advanced Configuration Configuring Advanced SecuritySetting Up a Default DMZ Server How to Configure a Default DMZ ServerDisable Port Scan and DOS Protection Connect Automatically, as RequiredConfiguring LAN IP Settings Respond to Ping on Internet WAN PortMTU Size V1.0, September Dhcp Use Router as Dhcp serverV1.0, September Reserved IP addresses How to Configure LAN TCP/IP Settings Configuring Dynamic DNS How to Configure Dynamic DNSSelect the Use a dynamic DNS service check box Using Static Routes Static Route ExampleHow to Configure Static Routes Universal Plug and Play UPnP V1.0, September V1.0, September Chapter Troubleshooting Basic FunctioningPower LED Not On Test LED Never Turns On or Test LED Stays OnTroubleshooting the Web Configuration Interface LAN or Internet Port LEDs Not OnTroubleshooting the ISP Connection Adsl linkInternet LED Blinking Amber Obtaining a WAN IP Address Internet LED OffTroubleshooting PPPoE or PPPoA Troubleshooting a TCP/IP Network Using the Ping Utility Troubleshooting Internet BrowsingTesting the LAN Path to Your Router Testing the Path from Your Computer to a Remote Device Restoring the Default Configuration and Password Problems with Date and TimeUsing the Reset button V1.0, September Appendix a Technical Specifications Network Protocol and Standards CompatibilityV1.0, September Appendix B Related Documents Document LinkV1.0, September