NETGEAR DG834GV v2 manual Testing the Path from Your Computer to a Remote Device

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Reference Manual for the Integrated ADSL Modem and Wireless Router with Voice, Model

If the path is working, you see this message:

Reply from < IP address >: bytes=32 time=NN ms TTL=xxx

If the path is not working, you see this message:

Request timed out

If the path is not functioning correctly, you could have one of the following problems:

Wrong physical connections

Make sure the LAN port LED is on. If the LED is off, follow the instructions in “LAN or Internet Port LEDs Not On” on page 8-3.

Check that the corresponding Link LEDs are on for your network interface card and for the hub ports (if any) that are connected to your workstation and router.

Wrong network configuration

Verify that the Ethernet card driver software and TCP/IP software are both installed and configured on your PC or workstation.

Verify that the IP address for your router and your workstation are correct and that the addresses are on the same subnet.

Testing the Path from Your Computer to a Remote Device

After verifying that the LAN path works correctly, test the path from your PC to a remote device. From the Windows run menu, type:

PING -n 10 <IP address>

where <IP address> is the IP address of a remote device such as your ISP’s DNS server.

If the path is functioning correctly, replies as in the previous section are displayed. If you do not receive replies:

Check that your PC has the IP address of your router listed as the default modem router. If the IP configuration of your PC is assigned by DHCP, this information will not be visible in your PC’s Network Control Panel. Verify that the IP address of the router is listed as the default modem router as described in “Preparing a Computer for Network Access” in Appendix B.

Check to see that the network address of your PC (the portion of the IP address specified by the netmask) is different from the network address of the remote device.

Check that your cable or DSL modem is connected and functioning.

8-8

Troubleshooting

v1.0, September 2006

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Contents NETGEAR, Inc Trademarks Statement of ConditionsEuropean Union Statement of Compliance Bestätigung des Herstellers/Importeurs Certificate of the Manufacturer/Importer Voluntary Control Council for Interference Vcci StatementCustomer Support World Wide WebProduct and Publication Details DG834GVContents Chapter VoIP and Telephone Settings Chapter Advanced Configuration Troubleshooting the ISP Connection Adsl link Chapter About This Manual Audience, Scope, Conventions, and FormatsHow to Print this Manual Manual ScopePrinting the Full Manual V1.0, September Chapter Introduction About the Modem RouterKey Features Powerful, True FirewallStandards-based Wireless Networking Easy Installation and ManagementProtocol Support Virtual Private Networking VPN Auto Sensing and Auto Uplink LAN Ethernet ConnectionsContent Filtering What’s in the Box? Router’s Front Panel LED DescriptionsRouter’s Rear Panel IntroductionConnecting the Router to the Internet Considerations for a Wireless Network Chapter Wireless ConfigurationObserve Performance, Placement, and Range Guidelines Implement Appropriate Wireless Security Understanding Wireless Settings Wireless Network Wireless Station Access List Wireless Security OptionsHow to Set Up and Test Basic Wireless Connectivity Field Description WPA-PSK WiHow to Restrict Wireless Access to Your Network These options are discussed below V1.0, September How to Configure WEP Go to the WEP Security Encryption portion How to Configure WPA-PSK How to Configure WPA-802.1xChapter VoIP and Telephone Settings Configuring the Telephony SettingsSetting Up the Voice-over-IP Settings Setting Up the Pstn Settings Viewing the Voice Status Line 1/Line Viewing the Call LogLine 1/Line 2 Status V1.0, September How to Change the Built-In Password Chapter Protecting Your NetworkChanging the Administrator Login Timeout Blocking Keywords, Sites, and Services Configuring Basic Firewall ServicesHow to Block Keywords and Sites V1.0, September Firewall Rules Inbound Rules Port Forwarding Inbound Rule Example a Local Public Web Server Inbound Rule Example Allowing Videoconferencing Outbound Rules Service Blocking Considerations for Inbound RulesOutbound Rule Example Blocking Instant Messenger Order of Precedence for Rules Services How to Define ServicesSetting Times and Scheduling Firewall Services How to Set Your Time ZoneV1.0, September How to Schedule Firewall Services V1.0, September How to Back Up the Configuration to a File Backing Up, Restoring, or Erasing Your SettingsChapter Managing Your Network How to Restore the Configuration from a File How to Erase the ConfigurationHow to Upgrade the Modem Router Firmware Upgrading the Modem Router’s FirmwareV1.0, September Network Management Information Viewing Modem Router Status and Usage StatisticsThis screen shows the following parameters Menu 3.2 Modem Router Status FieldsVPI This screen shows the following statistics Router Statistics FieldsConnection Status Fields for PPPoA Viewing Attached Devices Viewing, Selecting, and Saving Logged InformationAn example of the logs file is shown below Security Log entry descriptions Security Log action buttonsActivation and Administration Examples of Log MessagesSelecting What Information to Log Saving Log Files on a ServerEnabling Security Event E-mail Notification Dropped PacketsSend alerts and logs via email Running Diagnostic Utilities and Rebooting the Modem Router Configuring Remote Management Enabling Remote ManagementHttp//134.177.0.1238080 Chapter Advanced Configuration Configuring Advanced SecuritySetting Up a Default DMZ Server How to Configure a Default DMZ ServerDisable Port Scan and DOS Protection Connect Automatically, as RequiredRespond to Ping on Internet WAN Port Configuring LAN IP SettingsMTU Size V1.0, September Dhcp Use Router as Dhcp serverV1.0, September Reserved IP addresses How to Configure LAN TCP/IP Settings Configuring Dynamic DNS How to Configure Dynamic DNSSelect the Use a dynamic DNS service check box Using Static Routes Static Route ExampleHow to Configure Static Routes Universal Plug and Play UPnP V1.0, September V1.0, September Chapter Troubleshooting Basic FunctioningPower LED Not On Test LED Never Turns On or Test LED Stays OnTroubleshooting the Web Configuration Interface LAN or Internet Port LEDs Not OnAdsl link Troubleshooting the ISP ConnectionInternet LED Blinking Amber Obtaining a WAN IP Address Internet LED OffTroubleshooting PPPoE or PPPoA Troubleshooting Internet Browsing Troubleshooting a TCP/IP Network Using the Ping UtilityTesting the LAN Path to Your Router Testing the Path from Your Computer to a Remote Device Problems with Date and Time Restoring the Default Configuration and PasswordUsing the Reset button V1.0, September Appendix a Technical Specifications Network Protocol and Standards CompatibilityV1.0, September Appendix B Related Documents Document LinkV1.0, September