NETGEAR DG834GV v2 manual Chapter Troubleshooting, Basic Functioning

Chapter 8

Troubleshooting

This chapter gives information about troubleshooting your Integrated ADSL Modem and Wireless Router with Voice, Model DG834GV. After each problem description, instructions are provided to help you diagnose and solve the problem. For the common problems listed, go to the section indicated.

•Is the router on?

•Have I connected the router correctly?

Go to “Basic Functioning” on page 8-1.

•I can’t access the router’s configuration with my browser.

Go to “Troubleshooting the Web Configuration Interface” on page 8-3.

•I’ve configured the router but I can’t access the Internet.

Go to “Troubleshooting the ISP Connection” on page 8-4.

•I can’t remember the router’s configuration password.

Go to “Restoring the Default Configuration and Password” on page 8-9.

•I want to clear the configuration and start over again.

Go to “Restoring the Default Configuration and Password” on page 8-9.

Basic Functioning

After you turn on power to the router, the following sequence of events should occur:

1.When power is first applied, verify that the Power LED is on (see “The Router’s Front Panel” on page 2-8for an illustration and explanation of the LEDs).

2.Verify that the Test LED lights within a few seconds, indicating that the self-test procedure is running.

3.After approximately 10 seconds, verify that: a. The Test LED is not lit.

Troubleshooting 8-1

v1.0, September 2006