NETGEAR DG834Gv5 manual Troubleshooting a TCP/IP Network Using the Ping Utility

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Troubleshooting a TCP/IP Network Using the Ping Utility

Most TCP/IP terminal devices and routers contain a ping utility that sends an echo request packet to the designated device. The device then responds with an echo reply. Troubleshooting a TCP/IP network is made easy by using the ping utility in your computer.

Testing the LAN Path to Your Router

You can ping the router from your computer to verify that the LAN path to the router is set up correctly.

To ping the router from a PC running Windows 95 or later:

1.From the Windows toolbar, click the Start button, and then select Run.

2.In the field provided, type ping followed by the IP address of the router, as in this example: ping 192.168.0.1

3.Click OK. You should see a message like this one:

Pinging <IP address> with 32 bytes of data

If the path is working, you see this message:

Reply from < IP address >: bytes=32 time=NN ms TTL=xxx

If the path is not working, you see this message:

Request timed out

If the path is not functioning correctly, you could have one of the following problems:

Wrong physical connections

Make sure the LAN port LED is on. If the LED is off, follow the instructions in “LAN or Internet Port LEDs Not On” on page 26.

Check that the corresponding Link LEDs are on for your network interface card and for the hub ports (if any) that are connected to your workstation and router.

Wrong network configuration

Verify that the Ethernet card driver software and TCP/IP software are both installed and configured on your PC or workstation.

Verify that the IP address for your router and your workstation are correct and that the addresses are on the same subnet.

Troubleshooting

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Contents NETGEAR, Inc Wireless ADSL2+ Modem Router Setup ManualTrademarks Contents Technical Specifications and Default Configuration Unpacking Your New Router Getting to Know Your Wireless RouterActivity Description Hardware FeaturesFront Panel DSL Back PanelRouter Side Panel Router Label Positioning Your Wireless RouterInstalling Your Wireless Modem Router Getting to Know Your Wireless Router Getting to Know Your Wireless Router Using the Smart Wizard Installing Your Router Using Smart WizardInstalling Your Router Using the Smart Wizard Adsl Microfilters see Understanding Adsl Microfilters on Adsl Microfilter with Built-In Splitter Understanding Adsl MicrofiltersAdsl Microfilter Connecting Your Wireless Modem Router Two-line filter connection Verifying Your Connection Setting Up Your Router for Internet Access Page Read Troubleshooting on Specifying Wireless Settings Configuring Your Wireless NetworkSetting Your Ssid and Wireless Security Manually Using Push N Connect WPS to Configure Your Wireless Network To set up basic wireless connectivity Configuring Your Wireless Network Configuring Your Wireless Network Basic Functioning TroubleshootingLAN or Internet Port LEDs Not On Power LED Not OnPower LED is Red Troubleshooting the Web Configuration Interface Adsl link Troubleshooting the ISP ConnectionObtaining an Internet IP Address Troubleshooting Internet Browsing Troubleshooting PPPoE or PPPoATesting the LAN Path to Your Router Troubleshooting a TCP/IP Network Using the Ping UtilityResetting to Factory Default Settings Restoring the Default Configuration and PasswordTesting the Path from Your Computer to a Remote Device General Specifications Local Network LAN Default ConfigurationFeature Default Behavior Router Login Internet ConnectionNetgear Feature Wireless Default BehaviorTechnical Specifications and Default Configuration Document Link Related DocumentsRelated Documents Registration and Certifications