NETGEAR DG834Gv5 manual Troubleshooting PPPoE or PPPoA, Troubleshooting Internet Browsing

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Troubleshooting PPPoE or PPPoA

The PPPoE or PPPoA connection can be debugged as follows:

1.Access the main menu of the router at http://192.168.0.1.

2.Under the Maintenance heading, select Router Status.

3.Click the Connection Status button.

4.If all of the steps indicate “OK” then your PPPoE or PPPoA connection is up and working.

5.If any of the steps indicates “Failed”, you can attempt to reconnect by clicking Connect. The wireless modem router will continue to attempt to connect indefinitely.

If you cannot connect after several minutes, you may be using an incorrect service name, user name, or password. There also may be a provisioning problem with your ISP.

Unless you connect manually, the wireless modem router will not authenticate using PPPoE or PPPoA until data is transmitted to the network.

Troubleshooting Internet Browsing

If your wireless modem router can obtain an IP address but your computer is unable to load any Web pages from the Internet:

Your computer may not recognize any DNS server addresses.

A DNS server is a host on the Internet that translates Internet names (such as www addresses) to numeric IP addresses. Typically your ISP will provide the addresses of one or two DNS servers for your use. If you entered a DNS address during the wireless modem router’s configuration, reboot your computer and verify the DNS address as described in “Preparing a Computer for Network Access” on page 37. Alternatively, you can configure your computer manually with DNS addresses, as explained in your operating system documentation.

Your computer may not have the wireless ADSL modem router configured as its TCP/IP default gateway.

If your computer obtains its information from the wireless modem router by DHCP, reboot the computer and verify the wireless modem router address as described in “Preparing a Computer for Network Access” on page 37.

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Troubleshooting

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Contents Wireless ADSL2+ Modem Router Setup Manual NETGEAR, IncTrademarks Contents Technical Specifications and Default Configuration Getting to Know Your Wireless Router Unpacking Your New RouterFront Panel Hardware FeaturesActivity Description Back Panel DSLRouter Side Panel Positioning Your Wireless Router Router LabelInstalling Your Wireless Modem Router Getting to Know Your Wireless Router Getting to Know Your Wireless Router Installing Your Router Using Smart Wizard Using the Smart WizardInstalling Your Router Using the Smart Wizard Adsl Microfilters see Understanding Adsl Microfilters on Adsl Microfilter Understanding Adsl MicrofiltersAdsl Microfilter with Built-In Splitter Connecting Your Wireless Modem Router Two-line filter connection Verifying Your Connection Setting Up Your Router for Internet Access Page Read Troubleshooting on Configuring Your Wireless Network Specifying Wireless SettingsSetting Your Ssid and Wireless Security Manually Using Push N Connect WPS to Configure Your Wireless Network To set up basic wireless connectivity Configuring Your Wireless Network Configuring Your Wireless Network Troubleshooting Basic FunctioningPower LED is Red Power LED Not OnLAN or Internet Port LEDs Not On Troubleshooting the Web Configuration Interface Troubleshooting the ISP Connection Adsl linkObtaining an Internet IP Address Troubleshooting PPPoE or PPPoA Troubleshooting Internet BrowsingTroubleshooting a TCP/IP Network Using the Ping Utility Testing the LAN Path to Your RouterTesting the Path from Your Computer to a Remote Device Restoring the Default Configuration and PasswordResetting to Factory Default Settings General Specifications Internet Connection Default ConfigurationFeature Default Behavior Router Login Local Network LANFeature Wireless Default Behavior NetgearTechnical Specifications and Default Configuration Related Documents Document LinkRelated Documents Registration and Certifications