NETGEAR D500 and D1500 user manual You Cannot Log In to the Modem Router, LAN LED Is Off

Page 103

N150 and N300 WiFi DSL Modem Routers

LAN LED Is Off

If the LAN LED for a port does not light when you connect a device, check the following:

•The Ethernet cable connections are secure at the modem router and at the hub or device.

•The power is turned on to the connected hub or device.

•You are using the correct cable.

You Cannot Log In to the Modem Router

If you are unable to log in to the modem router from a computer on your local network and use the web management interface, check the following:

•If you are using an Ethernet-connected computer, check the Ethernet connection between the computer and the modem router.

•Make sure that the IP address of your computer is on the same subnet as the modem router. If you are using the recommended addressing scheme, your computer’s address is in the range of 192.168.1.2 to 192.168.1.254.

•If your computer’s IP address is shown as 169.254.x.x, recent versions of Windows and Mac OS generate and assign an IP address if the computer cannot reach a DHCP server. These autogenerated addresses are in the range of 169.254.x.x. If your IP address is in this range, check the connection from the computer to the modem router and reboot your computer.

•If your modem router’s IP address was changed and you do not know the current IP address, use an IP scanner application to detect the IP address. If you still cannot find the IP address, clear the modem router’s configuration to factory defaults. This sets the modem router’s IP address to 192.168.0.1. For more information, see Return the Modem Router to Its Factory Default Settings on page 87 and Factory Settings on page 112.

•Make sure that Java, JavaScript, or ActiveX is enabled in your browser. If you are using Internet Explorer, click the Refresh button to be sure that the Java applet is loaded.

•Try quitting the browser and launching it again.

•Make sure that you are using the correct login information. The user name is admin, and the default password is password. Make sure that Caps Lock is off when you enter this information.

•If you are attempting to set up your modem router behind an existing router in your network, set up the modem router as a wireless repeater (see Set Up the Modem Router as a Wireless Repeater on page 59).

•If you are attempting to set up your modem router as a replacement for an ADSL gateway in your network, the modem router cannot perform many gateway services. For example, the modem router cannot convert ADSL or cable data into Ethernet networking information. NETGEAR does not support such a configuration.

Troubleshooting

103

Page 102 Page 104
Image 103
Page 102 Page 104
Contents N150 WiFi DSL Modem Router-Essentials Edition Compliance SupportTrademarks Contents Manage the WiFi Network Settings Appendix a Supplemental Information Router Your package contains the following items Unpack Your Modem RouterFollowing table describes the LEDs from right to left Top Panel with LEDsAdsl Modem router product label Bottom Panel Product LabelInstall and Access the Modem Router and Its Network Position Your Modem Router Before You Connect to the Modem Router Wired ConnectionWiFi Connection Types of LoginsNetgear genie Automatic Setup Utility and Setup Wizard DSL Service Set Up Your Modem Router for DSL ServiceModem router cabling for DSL service  To connect your modem router to a DSL serviceInstall and Access the Modem Router and Its Network Set Up Your Modem Router for Cable or Fiber Service Modem router cabling for cable or fiber service  To connect your modem router to a cable or fiber serviceInstall and Access the Modem Router and Its Network WAN physical interface changing. Please wait Install and Access the Modem Router and Its Network  To log in to the modem router  To change the language Change the admin Password and Automatic Login Time-Out To change the password for the user name admin Change the LanguageInstall and Access the Modem Router and Its Network Manage the Internet Settings Manually  To use the Setup Wizard Use the Internet Setup Wizard After Initial SetupManage the Internet Settings Manually Specify an Internet Connection Without a Login Manually Set Up the Internet ConnectionInternet IP Address Field DescriptionRouter MAC Address Domain Name Server DNS AddressNAT Network Address Translation Manage the Internet Settings Manually Or Manually Connect From the Encapsulation menu, select PPPoE PPP over EthernetManage the Internet Settings Manually From the Encapsulation menu, select PPPoA PPP over ATM IPv6 Internet Connections and IPv6 Addresses Specify an IPv6 Internet ConnectionField Description Internet IP Address Set Up an IPv6 6to4 Tunnel Connection Manage the Internet Settings Manually Set Up an IPv6 Fixed Connection Set Up an IPv6 Pass-Through Connection To set up an IPv6 pass-through Internet connection  To set up a fixed IPv6 Internet connection  To set up an IPv6 Internet connection with a Dhcp server Set Up an IPv6 Dhcp ConnectionManage the Internet Settings Manually  To set up an IPv6 PPPoE Internet connection Set Up an IPv6 PPPoE ConnectionManage the Internet Settings Manually MTU Concepts Manage the MTU SizeApplication Change the MTU Size To change the MTU size Manage the WiFi Network Settings Manage the Basic WiFi Settings and WiFi Security Field Description Wireless Network N300 WiFi DSL Modem Router Model D1500 N150 WiFi DSL Modem Router ModelDescription Security Options Field To configure WPA/WPA2 enterprise security Configure WPA/WPA2 Enterprise WiFi Security To configure WEP security Configure WEP Legacy WiFi SecurityManage the WiFi Network Settings Manage the WiFi Radio  To manage the WiFi radio  To manage advanced WiFi features Manage Advanced WiFi FeaturesTransmit Power Control menu Set Up the Modem Router as a Wireless RepeaterFollowing figure shows a wireless repeating scenario Select the Enable Wireless Repeating Function check box Settings  To view or change the DSL setup Manage the Adsl SettingsManage the WAN and LAN Network Settings Manage the WAN and LAN Network Settings  To change the default WAN security settings Manage the WAN Security SettingsManage Igmp Proxying and VPN Pass-Through Manage NAT Filtering  To change the default NAT filtering settingsManage the WAN and LAN Network Settings Manage the Application Level Gateway  To change the default ALG settingsManage the Modem Router’s LAN IP Address  To change the LAN TCP/IP settingsLAN IP address  To change the router’s device name Change the Modem Router’s Device NameManage the Dhcp Server Address Pool  To disable the built-in Dhcp server Disable the Built-In Dhcp ServerClear the Use Router as Dhcp Server check box Set Up and Manage Static Routes To set up a static route Set Up a Static RouteField Description  To remove a static route Change a Static RouteRemove a Static Route  To change a static routeTo manage Universal Plug and Play Manage Universal Plug and PlayManage the WAN and LAN Network Settings Manage the Modem Router Monitor the Traffic  To check for new firmware and update your modem router Update the Firmware of the Modem RouterManually Check for New Firmware and Update the Modem Router D1500-V1.0.0.141.0.1PE.img Back Up the Settings Manage the Configuration File of the Modem Router To back up the modem router’s configuration settings  To restore configuration settings that you backed up Restore the SettingsUse the Reset Button Return the Modem Router to Its Factory Default Settings To reset the modem router to factory default settings  To erase the settings Erase the SettingsView the Status and Statistics of the Modem Router Field Description Router Information Internet Port Wireless SettingsModem View the Traffic Statistics Field or Column Description View or Change a PPPoE or PPPoA Internet Connection  To view or change the TCP/IP Internet connection status View or Change a TCP/IP Internet Connection To view modem router status View the xDSL Line Status and Modem StatisticsManage the Modem Router and Monitor the Traffic View Devices Currently on the Network  To display the wired and WiFi devicesProduct label Troubleshooting Problem Possible Solution Quick Tips for TroubleshootingWiFi LED Is Off Power LED Is OffTroubleshoot with the LEDs LAN LED Is Off You Cannot Log In to the Modem RouterTroubleshoot the DSL Link Troubleshoot the Internet ConnectionObtain an Internet IP Address Internet LED Is Off To check the Internet IP address  To verify that your PPPoE or PPPoA connection is working Troubleshoot PPPoE or PPPoATroubleshoot Internet Browsing Changes Are Not Saved Troubleshoot the WiFi ConnectivityPing Troubleshoot Your Network Using the Ping UtilityTest the LAN Path to Your Modem Router  To ping the modem router from a Windows computerTest the Path from Your Computer to a Remote Device Supplemental Information Feature Default Behavior Factory SettingsFeature Description Technical and Environmental SpecificationsSupplemental Information 114
Top Page Image Contents