NETGEAR D500 and D1500 user manual Troubleshoot PPPoE or PPPoA

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N150 and N300 WiFi DSL Modem Routers

•Your ISP might check for your computer’s host name.

Assign the computer host name of your ISP account as the account name. For more information, see Manually Set Up the Internet Connection on page 29.

•If your ISP allows only one Ethernet MAC address to connect to Internet and checks for your computer’s MAC address, do one of the following:

-Inform your ISP that you bought a new network device and ask them to use the modem router’s MAC address.

-Configure your modem router to clone your computer’s MAC address. For more information, see Manually Set Up the Internet Connection on page 29.

Troubleshoot PPPoE or PPPoA

If you use a PPPoE or PPPoA connection to your ISP, make sure that the connection works.

To verify that your PPPoE or PPPoA connection is working:

1.Launch an Internet browser from a computer or WiFi device that is connected to the network.

2.Type http://www.routerlogin.net or http://www.routerlogin.com. A login screen displays.

3.Enter the user name and password for the modem router.

The user name is admin. The default password is password. The user name and password are case-sensitive.

4.Click the OK button.

The BASIC Home screen displays.

5.Select ADVANCED > ADVANCED Home. The ADVANCED Home screen displays.

6.In the Internet Port pane, check that the IP Address field shows a valid IP address and that the Connection field shows PPPoE or PPPoA.

7.In the Internet Port pane, click the Connection Status button. The Connection Status screen displays.

8.Check the following:

•The Connection Status field shows Connected.

•The Connection Time field does not show 00:00:00.

If all of the information is correct, your PPPoE or PPPoA connection is working.

If your PPPoE or PPPoA connection does not function, attempt to reconnect:

1.Launch an Internet browser from a computer or WiFi device that is connected to the network.

2.Type http://www.routerlogin.net or http://www.routerlogin.com.

Troubleshooting

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Contents N150 WiFi DSL Modem Router-Essentials Edition Compliance SupportTrademarks Contents Manage the WiFi Network Settings Appendix a Supplemental Information Router Unpack Your Modem Router Your package contains the following itemsTop Panel with LEDs Following table describes the LEDs from right to leftAdsl Bottom Panel Product Label Modem router product labelInstall and Access the Modem Router and Its Network Position Your Modem Router Types of Logins Wired ConnectionWiFi Connection Before You Connect to the Modem RouterNetgear genie Automatic Setup Utility and Setup Wizard Set Up Your Modem Router for DSL Service DSL Service To connect your modem router to a DSL service Modem router cabling for DSL serviceInstall and Access the Modem Router and Its Network Set Up Your Modem Router for Cable or Fiber Service  To connect your modem router to a cable or fiber service Modem router cabling for cable or fiber serviceInstall and Access the Modem Router and Its Network WAN physical interface changing. Please wait Install and Access the Modem Router and Its Network  To log in to the modem router Change the Language Change the admin Password and Automatic Login Time-Out To change the password for the user name admin  To change the languageInstall and Access the Modem Router and Its Network Manage the Internet Settings Manually Use the Internet Setup Wizard After Initial Setup  To use the Setup WizardManage the Internet Settings Manually Manually Set Up the Internet Connection Specify an Internet Connection Without a LoginField Description Internet IP AddressRouter MAC Address Domain Name Server DNS AddressNAT Network Address Translation Manage the Internet Settings Manually From the Encapsulation menu, select PPPoE PPP over Ethernet Or Manually ConnectManage the Internet Settings Manually From the Encapsulation menu, select PPPoA PPP over ATM IPv6 Internet Connections and IPv6 Addresses Specify an IPv6 Internet ConnectionField Description Internet IP Address Set Up an IPv6 6to4 Tunnel Connection Manage the Internet Settings Manually Set Up an IPv6 Fixed Connection Set Up an IPv6 Pass-Through Connection To set up an IPv6 pass-through Internet connection  To set up a fixed IPv6 Internet connection Set Up an IPv6 Dhcp Connection  To set up an IPv6 Internet connection with a Dhcp serverManage the Internet Settings Manually Set Up an IPv6 PPPoE Connection  To set up an IPv6 PPPoE Internet connectionManage the Internet Settings Manually Manage the MTU Size MTU ConceptsChange the MTU Size Application To change the MTU size Manage the WiFi Network Settings Manage the Basic WiFi Settings and WiFi Security Field Description Wireless Network N150 WiFi DSL Modem Router Model N300 WiFi DSL Modem Router Model D1500Field Description Security OptionsConfigure WPA/WPA2 Enterprise WiFi Security  To configure WPA/WPA2 enterprise securityConfigure WEP Legacy WiFi Security  To configure WEP securityManage the WiFi Network Settings Manage the WiFi Radio  To manage the WiFi radio Manage Advanced WiFi Features  To manage advanced WiFi featuresSet Up the Modem Router as a Wireless Repeater Transmit Power Control menuFollowing figure shows a wireless repeating scenario Select the Enable Wireless Repeating Function check box Settings Manage the Adsl Settings  To view or change the DSL setupManage the WAN and LAN Network Settings Manage the WAN and LAN Network Settings Manage the WAN Security Settings  To change the default WAN security settingsManage Igmp Proxying and VPN Pass-Through  To change the default NAT filtering settings Manage NAT FilteringManage the WAN and LAN Network Settings  To change the default ALG settings Manage the Application Level GatewayManage the Modem Router’s LAN IP Address  To change the LAN TCP/IP settingsLAN IP address Change the Modem Router’s Device Name  To change the router’s device nameManage the Dhcp Server Address Pool Disable the Built-In Dhcp Server  To disable the built-in Dhcp serverSet Up and Manage Static Routes Clear the Use Router as Dhcp Server check boxSet Up a Static Route  To set up a static routeField Description  To change a static route Change a Static RouteRemove a Static Route  To remove a static routeManage Universal Plug and Play To manage Universal Plug and PlayManage the WAN and LAN Network Settings Manage the Modem Router Monitor the Traffic Update the Firmware of the Modem Router  To check for new firmware and update your modem routerManually Check for New Firmware and Update the Modem Router D1500-V1.0.0.141.0.1PE.img Back Up the Settings Manage the Configuration File of the Modem Router To back up the modem router’s configuration settings Restore the Settings  To restore configuration settings that you backed upUse the Reset Button Return the Modem Router to Its Factory Default Settings To reset the modem router to factory default settings Erase the Settings  To erase the settingsView the Status and Statistics of the Modem Router Field Description Router Information Internet Port Wireless SettingsModem View the Traffic Statistics Field or Column Description View or Change a PPPoE or PPPoA Internet Connection View or Change a TCP/IP Internet Connection  To view or change the TCP/IP Internet connection statusView the xDSL Line Status and Modem Statistics  To view modem router statusManage the Modem Router and Monitor the Traffic  To display the wired and WiFi devices View Devices Currently on the NetworkProduct label Troubleshooting Quick Tips for Troubleshooting Problem Possible SolutionWiFi LED Is Off Power LED Is OffTroubleshoot with the LEDs You Cannot Log In to the Modem Router LAN LED Is OffTroubleshoot the Internet Connection Troubleshoot the DSL LinkObtain an Internet IP Address Internet LED Is Off To check the Internet IP address Troubleshoot PPPoE or PPPoA  To verify that your PPPoE or PPPoA connection is workingTroubleshoot Internet Browsing Troubleshoot the WiFi Connectivity Changes Are Not Saved To ping the modem router from a Windows computer Troubleshoot Your Network Using the Ping UtilityTest the LAN Path to Your Modem Router PingTest the Path from Your Computer to a Remote Device Supplemental Information Factory Settings Feature Default BehaviorTechnical and Environmental Specifications Feature DescriptionSupplemental Information 114