NETGEAR D500 and D1500 user manual Troubleshoot Your Network Using the Ping Utility

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N150 and N300 WiFi DSL Modem Routers

Troubleshoot Your Network Using the Ping Utility

Most network devices and routers contain a ping utility that sends an echo request packet to the designated device. The device then responds with an echo reply. You can easily troubleshoot a network using the ping utility in your computer or workstation.

Test the LAN Path to Your Modem Router

You can ping the modem router from your computer to verify that the LAN path to your modem router is set up correctly.

To ping the modem router from a Windows computer:

1.From the Windows taskbar, click the Start button and select Run.

2.In the field provided, type ping followed by the IP address of the modem router, as in this example:

ping 192.168.0.1

3.Click the OK button.

A message such as the following one displays:

Pinging <IP address> with 32 bytes of data

If the path is working, you see this message:

Reply from < IP address >: bytes=32 time=NN ms TTL=xxx

If the path is not working, you see this message:

Request timed out

If the path is not functioning correctly, one of the following problems might be occurring:

•Wrong physical connections

For a wired connection, make sure that the numbered LAN port LED is lit for the port to which you are connected.

Check that the appropriate LEDs are on for your network devices. If your modem router and computer are connected to a separate Ethernet switch, make sure that the link LEDs are lit for the switch ports that are connected to your computer and modem router.

•Wrong network configuration

Verify that the Ethernet card driver software and TCP/IP software are both installed and configured on your computer.

Verify that the IP address for your modem router and your computer are correct and that the addresses are on the same subnet.

Troubleshooting

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Contents N150 WiFi DSL Modem Router-Essentials Edition Compliance SupportTrademarks Contents Manage the WiFi Network Settings Appendix a Supplemental Information Router Your package contains the following items Unpack Your Modem RouterFollowing table describes the LEDs from right to left Top Panel with LEDsAdsl Modem router product label Bottom Panel Product LabelInstall and Access the Modem Router and Its Network Position Your Modem Router WiFi Connection Wired ConnectionTypes of Logins Before You Connect to the Modem RouterNetgear genie Automatic Setup Utility and Setup Wizard DSL Service Set Up Your Modem Router for DSL ServiceModem router cabling for DSL service  To connect your modem router to a DSL serviceInstall and Access the Modem Router and Its Network Set Up Your Modem Router for Cable or Fiber Service Modem router cabling for cable or fiber service  To connect your modem router to a cable or fiber serviceInstall and Access the Modem Router and Its Network WAN physical interface changing. Please wait Install and Access the Modem Router and Its Network  To log in to the modem router  To change the password for the user name admin Change the admin Password and Automatic Login Time-OutChange the Language  To change the languageInstall and Access the Modem Router and Its Network Manage the Internet Settings Manually  To use the Setup Wizard Use the Internet Setup Wizard After Initial SetupManage the Internet Settings Manually Specify an Internet Connection Without a Login Manually Set Up the Internet ConnectionInternet IP Address Field DescriptionRouter MAC Address Domain Name Server DNS AddressNAT Network Address Translation Manage the Internet Settings Manually Or Manually Connect From the Encapsulation menu, select PPPoE PPP over EthernetManage the Internet Settings Manually From the Encapsulation menu, select PPPoA PPP over ATM IPv6 Internet Connections and IPv6 Addresses Specify an IPv6 Internet ConnectionField Description Internet IP Address Set Up an IPv6 6to4 Tunnel Connection Manage the Internet Settings Manually Set Up an IPv6 Fixed Connection Set Up an IPv6 Pass-Through Connection To set up an IPv6 pass-through Internet connection  To set up a fixed IPv6 Internet connection  To set up an IPv6 Internet connection with a Dhcp server Set Up an IPv6 Dhcp ConnectionManage the Internet Settings Manually  To set up an IPv6 PPPoE Internet connection Set Up an IPv6 PPPoE ConnectionManage the Internet Settings Manually MTU Concepts Manage the MTU SizeApplication Change the MTU Size To change the MTU size Manage the WiFi Network Settings Manage the Basic WiFi Settings and WiFi Security Field Description Wireless Network N300 WiFi DSL Modem Router Model D1500 N150 WiFi DSL Modem Router ModelDescription Security Options Field To configure WPA/WPA2 enterprise security Configure WPA/WPA2 Enterprise WiFi Security To configure WEP security Configure WEP Legacy WiFi SecurityManage the WiFi Network Settings Manage the WiFi Radio  To manage the WiFi radio  To manage advanced WiFi features Manage Advanced WiFi FeaturesTransmit Power Control menu Set Up the Modem Router as a Wireless RepeaterFollowing figure shows a wireless repeating scenario Select the Enable Wireless Repeating Function check box Settings  To view or change the DSL setup Manage the Adsl SettingsManage the WAN and LAN Network Settings Manage the WAN and LAN Network Settings  To change the default WAN security settings Manage the WAN Security SettingsManage Igmp Proxying and VPN Pass-Through Manage NAT Filtering  To change the default NAT filtering settingsManage the WAN and LAN Network Settings Manage the Application Level Gateway  To change the default ALG settingsManage the Modem Router’s LAN IP Address  To change the LAN TCP/IP settingsLAN IP address  To change the router’s device name Change the Modem Router’s Device NameManage the Dhcp Server Address Pool  To disable the built-in Dhcp server Disable the Built-In Dhcp ServerClear the Use Router as Dhcp Server check box Set Up and Manage Static Routes To set up a static route Set Up a Static RouteField Description Remove a Static Route Change a Static Route To change a static route  To remove a static routeTo manage Universal Plug and Play Manage Universal Plug and PlayManage the WAN and LAN Network Settings Manage the Modem Router Monitor the Traffic  To check for new firmware and update your modem router Update the Firmware of the Modem RouterManually Check for New Firmware and Update the Modem Router D1500-V1.0.0.141.0.1PE.img Back Up the Settings Manage the Configuration File of the Modem Router To back up the modem router’s configuration settings  To restore configuration settings that you backed up Restore the SettingsUse the Reset Button Return the Modem Router to Its Factory Default Settings To reset the modem router to factory default settings  To erase the settings Erase the SettingsView the Status and Statistics of the Modem Router Field Description Router Information Internet Port Wireless SettingsModem View the Traffic Statistics Field or Column Description View or Change a PPPoE or PPPoA Internet Connection  To view or change the TCP/IP Internet connection status View or Change a TCP/IP Internet Connection To view modem router status View the xDSL Line Status and Modem StatisticsManage the Modem Router and Monitor the Traffic View Devices Currently on the Network  To display the wired and WiFi devicesProduct label Troubleshooting Problem Possible Solution Quick Tips for TroubleshootingWiFi LED Is Off Power LED Is OffTroubleshoot with the LEDs LAN LED Is Off You Cannot Log In to the Modem RouterTroubleshoot the DSL Link Troubleshoot the Internet ConnectionObtain an Internet IP Address Internet LED Is Off To check the Internet IP address  To verify that your PPPoE or PPPoA connection is working Troubleshoot PPPoE or PPPoATroubleshoot Internet Browsing Changes Are Not Saved Troubleshoot the WiFi ConnectivityTest the LAN Path to Your Modem Router Troubleshoot Your Network Using the Ping Utility To ping the modem router from a Windows computer PingTest the Path from Your Computer to a Remote Device Supplemental Information Feature Default Behavior Factory SettingsFeature Description Technical and Environmental SpecificationsSupplemental Information 114