NETGEAR D500 and D1500 user manual Test the Path from Your Computer to a Remote Device

Page 110

N150 and N300 WiFi DSL Modem Routers

Test the Path from Your Computer to a Remote Device

After you verify that the LAN path works correctly, test the path from your computer to a remote device:

1.From the Windows toolbar, click the Start button and select Run.

2.In the field provided, type ping -n 10 IP address

where IP address is the IP address of a remote device such as your ISP’s DNS server.

If the path is functioning correctly, replies as described in Test the LAN Path to Your Modem Router on page 109 display. If you do not receive replies, do the following:

•Check that the IP address of your modem router is listed as the default router in your computer. If the IP configuration of your computer is assigned by DHCP, this information is not visible in your computer’s Network Control Panel. Verify that the IP address of the modem router is listed as the default router.

•Check that the network address of your computer (the portion of the IP address specified by the netmask) is different from the network address of the remote device.

•If your ISP assigned a host name to your computer, enter that host name as the account name (see Manually Set Up the Internet Connection on page 29).

•Your ISP might be rejecting the Ethernet MAC addresses of all but one of your computers.

Many broadband ISPs restrict access by allowing traffic only from the MAC address of your modem, but some additionally restrict access to the MAC address of a single computer connected to that modem. In this case, configure your modem router to clone or spoof the MAC address from the authorized computer (see Manually Set Up the Internet Connection on page 29).

Troubleshooting

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Contents N150 WiFi DSL Modem Router-Essentials Edition Trademarks SupportCompliance Contents Manage the WiFi Network Settings Appendix a Supplemental Information Router Unpack Your Modem Router Your package contains the following itemsTop Panel with LEDs Following table describes the LEDs from right to leftAdsl Bottom Panel Product Label Modem router product labelInstall and Access the Modem Router and Its Network Position Your Modem Router Types of Logins Wired ConnectionWiFi Connection Before You Connect to the Modem RouterNetgear genie Automatic Setup Utility and Setup Wizard Set Up Your Modem Router for DSL Service DSL Service To connect your modem router to a DSL service Modem router cabling for DSL serviceInstall and Access the Modem Router and Its Network Set Up Your Modem Router for Cable or Fiber Service  To connect your modem router to a cable or fiber service Modem router cabling for cable or fiber serviceInstall and Access the Modem Router and Its Network WAN physical interface changing. Please wait Install and Access the Modem Router and Its Network  To log in to the modem router Change the Language Change the admin Password and Automatic Login Time-Out To change the password for the user name admin  To change the languageInstall and Access the Modem Router and Its Network Manage the Internet Settings Manually Use the Internet Setup Wizard After Initial Setup  To use the Setup WizardManage the Internet Settings Manually Manually Set Up the Internet Connection Specify an Internet Connection Without a LoginField Description Internet IP AddressNAT Network Address Translation Domain Name Server DNS AddressRouter MAC Address Manage the Internet Settings Manually From the Encapsulation menu, select PPPoE PPP over Ethernet Or Manually ConnectManage the Internet Settings Manually From the Encapsulation menu, select PPPoA PPP over ATM Field Description Internet IP Address Specify an IPv6 Internet ConnectionIPv6 Internet Connections and IPv6 Addresses Set Up an IPv6 6to4 Tunnel Connection Manage the Internet Settings Manually  To set up an IPv6 pass-through Internet connection Set Up an IPv6 Pass-Through ConnectionSet Up an IPv6 Fixed Connection  To set up a fixed IPv6 Internet connection Set Up an IPv6 Dhcp Connection  To set up an IPv6 Internet connection with a Dhcp serverManage the Internet Settings Manually Set Up an IPv6 PPPoE Connection  To set up an IPv6 PPPoE Internet connectionManage the Internet Settings Manually Manage the MTU Size MTU ConceptsChange the MTU Size Application To change the MTU size Manage the WiFi Network Settings Manage the Basic WiFi Settings and WiFi Security Field Description Wireless Network N150 WiFi DSL Modem Router Model N300 WiFi DSL Modem Router Model D1500Field Description Security OptionsConfigure WPA/WPA2 Enterprise WiFi Security  To configure WPA/WPA2 enterprise securityConfigure WEP Legacy WiFi Security  To configure WEP securityManage the WiFi Network Settings Manage the WiFi Radio  To manage the WiFi radio Manage Advanced WiFi Features  To manage advanced WiFi featuresSet Up the Modem Router as a Wireless Repeater Transmit Power Control menuFollowing figure shows a wireless repeating scenario Select the Enable Wireless Repeating Function check box Settings Manage the Adsl Settings  To view or change the DSL setupManage the WAN and LAN Network Settings Manage the WAN and LAN Network Settings Manage the WAN Security Settings  To change the default WAN security settingsManage Igmp Proxying and VPN Pass-Through  To change the default NAT filtering settings Manage NAT FilteringManage the WAN and LAN Network Settings  To change the default ALG settings Manage the Application Level GatewayLAN IP address  To change the LAN TCP/IP settingsManage the Modem Router’s LAN IP Address Change the Modem Router’s Device Name  To change the router’s device nameManage the Dhcp Server Address Pool Disable the Built-In Dhcp Server  To disable the built-in Dhcp serverSet Up and Manage Static Routes Clear the Use Router as Dhcp Server check boxSet Up a Static Route  To set up a static routeField Description  To change a static route Change a Static RouteRemove a Static Route  To remove a static routeManage Universal Plug and Play To manage Universal Plug and PlayManage the WAN and LAN Network Settings Manage the Modem Router Monitor the Traffic Update the Firmware of the Modem Router  To check for new firmware and update your modem routerManually Check for New Firmware and Update the Modem Router D1500-V1.0.0.141.0.1PE.img  To back up the modem router’s configuration settings Manage the Configuration File of the Modem RouterBack Up the Settings Restore the Settings  To restore configuration settings that you backed up To reset the modem router to factory default settings Return the Modem Router to Its Factory Default SettingsUse the Reset Button Erase the Settings  To erase the settingsView the Status and Statistics of the Modem Router Field Description Router Information Modem Wireless SettingsInternet Port View the Traffic Statistics Field or Column Description View or Change a PPPoE or PPPoA Internet Connection View or Change a TCP/IP Internet Connection  To view or change the TCP/IP Internet connection statusView the xDSL Line Status and Modem Statistics  To view modem router statusManage the Modem Router and Monitor the Traffic  To display the wired and WiFi devices View Devices Currently on the NetworkProduct label Troubleshooting Quick Tips for Troubleshooting Problem Possible SolutionTroubleshoot with the LEDs Power LED Is OffWiFi LED Is Off You Cannot Log In to the Modem Router LAN LED Is OffTroubleshoot the Internet Connection Troubleshoot the DSL Link To check the Internet IP address Internet LED Is OffObtain an Internet IP Address Troubleshoot PPPoE or PPPoA  To verify that your PPPoE or PPPoA connection is workingTroubleshoot Internet Browsing Troubleshoot the WiFi Connectivity Changes Are Not Saved To ping the modem router from a Windows computer Troubleshoot Your Network Using the Ping UtilityTest the LAN Path to Your Modem Router PingTest the Path from Your Computer to a Remote Device Supplemental Information Factory Settings Feature Default BehaviorTechnical and Environmental Specifications Feature DescriptionSupplemental Information 114