NETGEAR D500 and D1500 user manual Troubleshoot Internet Browsing

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N150 and N300 WiFi DSL Modem Routers

A login screen displays.

3.Enter the user name and password for the modem router.

The user name is admin. The default password is password. The user name and password are case-sensitive.

4.Click the OK button.

The BASIC Home screen displays.

5.Select ADVANCED > ADVANCED Home. The ADVANCED Home screen displays.

6.In the Internet Port pane, click the Connection Status button. The Connection Status screen displays.

7.Click the Connect button.

The modem router attempts to reconnect.

If you cannot connect after several minutes, you might be using an incorrect service name, user name, or password. There might also be a provisioning problem with your ISP.

Unless you connect manually, the modem router does not authenticate using PPPoE or PPPoA until data is transmitted to the network.

Troubleshoot Internet Browsing

If your modem router can obtain an IP address but your computer is unable to load any web pages from the Internet, it might be for one of the following reasons:

•Your computer might not recognize any DNS server addresses.

A DNS server is a host on the Internet that translates Internet names (such as www addresses) to numeric IP addresses. Typically your ISP provides the addresses of one or two DNS servers for your use. If you entered a DNS address when you set up the modem router, reboot your computer and verify the DNS address. Alternatively, you can configure your computer manually with DNS addresses, as explained in your operating system documentation.

•The modem router might not be configured as the TCP/IP router on your computer.

For information about TCP/IP problems, see Troubleshoot Your Network Using the Ping Utility on page 109.

If your computer obtains its information from the modem router by DHCP, reboot the computer and verify the modem router address.

Troubleshooting

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Contents N150 WiFi DSL Modem Router-Essentials Edition Trademarks SupportCompliance Contents Manage the WiFi Network Settings Appendix a Supplemental Information Router Your package contains the following items Unpack Your Modem RouterFollowing table describes the LEDs from right to left Top Panel with LEDsAdsl Modem router product label Bottom Panel Product LabelInstall and Access the Modem Router and Its Network Position Your Modem Router Before You Connect to the Modem Router Wired ConnectionWiFi Connection Types of LoginsNetgear genie Automatic Setup Utility and Setup Wizard DSL Service Set Up Your Modem Router for DSL ServiceModem router cabling for DSL service  To connect your modem router to a DSL serviceInstall and Access the Modem Router and Its Network Set Up Your Modem Router for Cable or Fiber Service Modem router cabling for cable or fiber service  To connect your modem router to a cable or fiber serviceInstall and Access the Modem Router and Its Network WAN physical interface changing. Please wait Install and Access the Modem Router and Its Network  To log in to the modem router  To change the language Change the admin Password and Automatic Login Time-Out To change the password for the user name admin Change the LanguageInstall and Access the Modem Router and Its Network Manage the Internet Settings Manually  To use the Setup Wizard Use the Internet Setup Wizard After Initial SetupManage the Internet Settings Manually Specify an Internet Connection Without a Login Manually Set Up the Internet ConnectionInternet IP Address Field DescriptionNAT Network Address Translation Domain Name Server DNS AddressRouter MAC Address Manage the Internet Settings Manually Or Manually Connect From the Encapsulation menu, select PPPoE PPP over EthernetManage the Internet Settings Manually From the Encapsulation menu, select PPPoA PPP over ATM Field Description Internet IP Address Specify an IPv6 Internet ConnectionIPv6 Internet Connections and IPv6 Addresses Set Up an IPv6 6to4 Tunnel Connection Manage the Internet Settings Manually  To set up an IPv6 pass-through Internet connection Set Up an IPv6 Pass-Through ConnectionSet Up an IPv6 Fixed Connection  To set up a fixed IPv6 Internet connection  To set up an IPv6 Internet connection with a Dhcp server Set Up an IPv6 Dhcp ConnectionManage the Internet Settings Manually  To set up an IPv6 PPPoE Internet connection Set Up an IPv6 PPPoE ConnectionManage the Internet Settings Manually MTU Concepts Manage the MTU SizeApplication Change the MTU Size To change the MTU size Manage the WiFi Network Settings Manage the Basic WiFi Settings and WiFi Security Field Description Wireless Network N300 WiFi DSL Modem Router Model D1500 N150 WiFi DSL Modem Router ModelDescription Security Options Field To configure WPA/WPA2 enterprise security Configure WPA/WPA2 Enterprise WiFi Security To configure WEP security Configure WEP Legacy WiFi SecurityManage the WiFi Network Settings Manage the WiFi Radio  To manage the WiFi radio  To manage advanced WiFi features Manage Advanced WiFi FeaturesTransmit Power Control menu Set Up the Modem Router as a Wireless RepeaterFollowing figure shows a wireless repeating scenario Select the Enable Wireless Repeating Function check box Settings  To view or change the DSL setup Manage the Adsl SettingsManage the WAN and LAN Network Settings Manage the WAN and LAN Network Settings  To change the default WAN security settings Manage the WAN Security SettingsManage Igmp Proxying and VPN Pass-Through Manage NAT Filtering  To change the default NAT filtering settingsManage the WAN and LAN Network Settings Manage the Application Level Gateway  To change the default ALG settingsLAN IP address  To change the LAN TCP/IP settingsManage the Modem Router’s LAN IP Address  To change the router’s device name Change the Modem Router’s Device NameManage the Dhcp Server Address Pool  To disable the built-in Dhcp server Disable the Built-In Dhcp ServerClear the Use Router as Dhcp Server check box Set Up and Manage Static Routes To set up a static route Set Up a Static RouteField Description  To remove a static route Change a Static RouteRemove a Static Route  To change a static routeTo manage Universal Plug and Play Manage Universal Plug and PlayManage the WAN and LAN Network Settings Manage the Modem Router Monitor the Traffic  To check for new firmware and update your modem router Update the Firmware of the Modem RouterManually Check for New Firmware and Update the Modem Router D1500-V1.0.0.141.0.1PE.img  To back up the modem router’s configuration settings Manage the Configuration File of the Modem RouterBack Up the Settings  To restore configuration settings that you backed up Restore the Settings To reset the modem router to factory default settings Return the Modem Router to Its Factory Default SettingsUse the Reset Button  To erase the settings Erase the SettingsView the Status and Statistics of the Modem Router Field Description Router Information Modem Wireless SettingsInternet Port View the Traffic Statistics Field or Column Description View or Change a PPPoE or PPPoA Internet Connection  To view or change the TCP/IP Internet connection status View or Change a TCP/IP Internet Connection To view modem router status View the xDSL Line Status and Modem StatisticsManage the Modem Router and Monitor the Traffic View Devices Currently on the Network  To display the wired and WiFi devicesProduct label Troubleshooting Problem Possible Solution Quick Tips for TroubleshootingTroubleshoot with the LEDs Power LED Is OffWiFi LED Is Off LAN LED Is Off You Cannot Log In to the Modem RouterTroubleshoot the DSL Link Troubleshoot the Internet Connection To check the Internet IP address Internet LED Is OffObtain an Internet IP Address  To verify that your PPPoE or PPPoA connection is working Troubleshoot PPPoE or PPPoATroubleshoot Internet Browsing Changes Are Not Saved Troubleshoot the WiFi ConnectivityPing Troubleshoot Your Network Using the Ping UtilityTest the LAN Path to Your Modem Router  To ping the modem router from a Windows computerTest the Path from Your Computer to a Remote Device Supplemental Information Feature Default Behavior Factory SettingsFeature Description Technical and Environmental SpecificationsSupplemental Information 114