ADTRAN DG834GV manual Troubleshooting the ISP Connection, Adsl link

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Setup Manual for the DG834GV Integrated ADSL Modem and Wireless Router with Voice

If the router does not save changes you have made in the Web Configuration Interface, check the following:

When entering configuration settings, be sure to click the Apply button before moving to another menu or tab, or your changes are lost.

Click the Refresh or Reload button in the Web browser. The changes may have occurred, but the Web browser may be caching the old configuration.

Troubleshooting the ISP Connection

If your router is unable to access the Internet, you should check the ADSL connection, then the Internet TCP/IP connection.

ADSL link

If your router is unable to access the Internet, you should first determine whether you have an ADSL link with the service provider. The state of this connection is indicated with the Internet LED.

ADSL Internet LED Green or Blinking Green

If your ADSL Internet LED is green or blinking green, then you have a good ADSL connection. You can be confident that the service provider has connected your line correctly and that your wiring is correct.

ADSL Internet LED Blinking Yellow

If your ADSL Internet LED is blinking yellow, then your ADSL modem wireless router with voice is attempting to make an ADSL connection with the service provider. The LED should turn green within several minutes.

If the Internet LED does not turn green, disconnect all telephones on the line. If this solves the problem, reconnect the telephones one at a time, being careful to use a microfilter on each telephone. If the microfilters are connected correctly, you should be able to connect all your telephones.

If disconnecting telephones does not result in a green ADSL Internet LED, there may be a problem with your wiring. If the telephone company has tested the ADSL signal at your Network Interface Device (NID), then you may have poor quality wiring in your house.

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Troubleshooting

v1.1, April 2007

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Contents NETGEAR, Inc Trademarks Contents Using the Reset Button Chapter Connecting the Router to the Internet What’s in the Box?Adsl Modem Wireless Router with Voice’s Front Panel LED DescriptionsAdsl Modem Wireless Router with Voice’s Rear Panel V1.1, April Two Setup Methods 1 Smart Wizard Setup 2 Manual Setup Internet Configuration RequirementsWhat You Need Before You Begin Smart Wizard Setup Manual Setup Understanding Adsl MicrofiltersManually Setting Up Your Adsl Modem Wireless Router Computers Set to DhcpV1.1, April Phone Port V1.1, April V1.1, April V1.1, April How to Set Up and Test Basic Wireless Connectivity Implement Appropriate Wireless Security How to Set Up and Test Basic VoIP Chapter Troubleshooting Basic FunctioningPower LED Not On Test LED Never Turns On or Test LED Stays OnTroubleshooting the Web Configuration Interface LAN or Adsl Internet Port LEDs Not OnTroubleshooting the ISP Connection Adsl linkObtaining an Internet IP Address Adsl Internet LED OffTroubleshooting PPPoE or PPPoA Troubleshooting a TCP/IP Network Using the Ping Utility Troubleshooting Internet BrowsingTesting the LAN Path to Your Router Testing the Path from Your Computer to a Remote Device Request timed outRestoring the Default Configuration and Password Using the Reset ButtonV1.1, April Appendix a Technical Specifications Network Protocol and Standards CompatibilityV1.1, April Appendix B Related Documents Document LinkV1.1, April