3Com WL-540B, WL-540A, 3CRWE754G72-A, 3CRWE754G72-B manual Troubleshooting

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74CHAPTER 6: TROUBLESHOOTING

Additionally consider moving the wireless computer closer to the Router to confirm that the building structure or fittings are not adversely affecting the connectivity. If this resolves the problem consider relocating the Wireless computer or the Router, or trying a different channel on the Router.

Sources of interference: The 2.4Ghz ISM band is used for 802.11b and 802.11g. This is generally a licence free band for low power applications, and you may have other devices at your location that operate in this frequency band. You should take care to ensure that there are no devices like microwave ovens for example close to the Router or wireless computers as this could affect receiver sensitivity and reduce the performance of your network. If you are unsure try relocating both the wireless computers and the Router to establish whether this problem exists.

Most wireless computer Adapters will scan the channels for the wireless Router. If a wireless computer has not located the Router then try initiating a search manually if the client software supports this feature or manually set the channel on your wireless computer to correspond to the Router channel number. Please refer to your Wireless computer adapter documentation and vendor to do this.

Speed of connection: The 802.11b and 802.11g standards will automatically choose the best speed depending on the quality of your connection. As the signal quality weakens then the speed falls back to a lower speed. The speeds supported by 802.11g are 54 Mbps,

48 Mbps, 36 Mbps, 24 Mbps, 18 Mbps, 12 Mbps, and 6 Mbps. The speeds supported by 802.11b are 11 Mbps, 5.5 Mbps, 2 Mbps and 1 Mbps. In general the closer you are to the Router the better the speed. If you are not achieving the speed you had anticipated then try moving the antenna on the Router or moving the Wireless computer closer to the Router. In an ideal network the Router should be located in the centre of the network with Wireless computers distributed around it. Applications are generally available with the computer wireless card to carry out a site survey. Use this application to find the optimal siting for your wireless computer. Consult your Computer Card documentation and vendor for more details.

Recovering from If the system software has become corrupted, the Router will enter a Corrupted Software “recovery” state; DHCP is enabled, and the LAN IP address is set to

192.168.1.1. Follow the instructions below to upload a new copy of the system software to a Router unit in this state.

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Contents OfficeConnect Adsl Wireless 11g Firewall Router User Guide 3Com Corporation Campus Drive Marlborough, MA USA Contents Running the Setup Wizard Troubleshooting Technical Specifications About this Guide Pddtechpubscomments@3com.com ConventionsDocument to 3Com at Configure your Router About this Guide Firewall Router Wireless11gOfficeConnect Adsl Example Network Without a Gateway Router Advantages Front Panel Power LED GreenMinimum System Component Requirements DSL Sync LED GreenRear Panel Wireless LAN Wlan Status LED GreenWireless Antennae Four LAN Status LEDsAdsl Port Reset ButtonPower Adapter Socket Positioning the Router Safety InformationIntroduction Router Powering UpConnecting Connecting the Gateway EitherInstalling with a splitter Installing without a splitter Hardware Installation Setting UP Your Computers Obtaining an IP Address AutomaticallyRestart your computer Local Area Properties ScreenWindows 95/98/ME Windows XPFrom the Windows Start menu, select Control Panel Software ProxyAccessing WizardRouter Login Screen Accessing the Wizard PPPoE Mode PPPoE ScreenPPPoA Mode RFC1483 Routed ModeRFC1483 Bridged Mode RFC1483 Routed Configuration ScreenRFC1483 Bridged Configuration Screen Running the Setup Wizard Through the Router ConfigurationNavigating PagesLAN Setup LAN Setup Dhcp Clients List Dhcp Clients List Screen Wireless Wireless Settings ScreenEncryption Encryption Screen WPA-PSK no server WPA-PSK no server Screen Bit WEP 128-bit WEP Screen Server WPA with Radius Server ScreenConnection Type Connection Type Screen Internet Settings PPPoA PPPoA Settings Screen Enter a value of 0 to disable this timeout Click Apply Single PCStatic Routing RoutingSupports the following routing functionality RIP Routing Information Protocol RIP allows the networkRouting Select the Operation Mode Disabled RIP is not enabled for the WAN or LAN interfaceFirewall Routing Table ScreenSpecial Applications Special Applications Screen Virtual Servers Virtual Servers Screen Access Control Access Control Screen Click OK to add the settings Add PC ScreenURL Blocking URL Blocking Screen Click Add Rule Add Schedule Rule Screen Filtering MAC Address Filtering ScreenDMZ DMZ Screen Universal Plug and Play Remote AdminNAT Enable Remote Administration WAN Ping BlockingSnmp Community Agent installedSnmp Simple Network Management Protocol allows remote Snmp Trap Snmp Trap Screen System Tools Perform certain administrative functionsDefault Restart RouterSettings Admin Password Admin Password Screen Time and Time Zone Time and Time Zone screen This screen shows modem status and statistics Router Configuration Checks Browsing to the Router Configuration ScreensBasic Connection Reset to Connecting toForgotten Password Factory DefaultsNetworking Troubleshooting How many wireless clients does the Router support? Frequently Asked QuestionsHow do I reset the Router to Factory Defaults? How many computers on the LAN does the Router support?Where can I download software updates for the Router? Does the Router support virtual private networks VPNs?Internet protocol suite consists of a well-defined set Protocol SuiteManaging the Router over the Network TCP working together. TCP/IP is an internationally adoptedType One Type TwoHow does a Device Obtain an IP Address and Subnet Mask? Appendix a IP Addressing Wlan Interfaces OfficeConnect Adsl Wireless 11g Firewall RouterInterfaces Dimensions Operating TemperaturePower WeightSystem Requirements Operating Systems Maximum cable length of 100m 327.86 ftAppendix B Technical Specifications Safety Information Important Safety InformationWichtige Sicherheitshinweise Consignes Importantes de Sécurité Appendix C Safety Information Agreement 3Com CorporationAppendix D END User Software License Agreement Register Your Product to Gain Service BenefitsServices PurchaseContact Us Access SoftwareDownloads Telephone TechnicalAustralia 800 678 Philippines Published 16th July Glossary Glossary Ethernet Address See MAC address Glossary Glossary Traffic The movement of data packets on a network Area Glossary Index Index Local regulatory agencies ChannelsFCC Statement You are locatedConformity Model Description 3CRWE754G72-A/BRF Exposure Compliance CE StatementEurope Statement U.S108 Page DUA0075-4AAA01 Rev